Payment error

[Paolo11398]

Ho riscontrato un problema con il pagamento per passaggio a premium. Ho provato con due carte appartenenti a due banche diverse ma da errore a entrambe.

ho provato con la navigazione in incognito.

la carta è abilitata per l’estero.

ci sono abbastanza soldi per attivare il premium.

Mi sapete aiutare.

grazie

I have encountered an issue with the upgrade payment.

I have tried with two cards belonging to two different banks but it fails both.
I tried private browsing.
the card is enabled for abroad payments.
there is enough money to activate the premium.
Can you help me?
thanks

[OneByBoo]

Hi there @Paolo11398,

thanks for reaching out !

As a first step, please make sure to follow all the relevant steps provided here.

You should also make sure that the cards being used are issued in the same country listed on your account profile.

Let me know how it goes 🙂

[Paolo11398]

Yes the card is issued in the same country. I follow all the steps.

what should I do?

thanks

[OneByBoo]

Hi @Paolo11398,

I'd recommend using a different device for the process and simultaneously checking out the transaction with your bank.

Let me know how it goes 🙂 

[Paolo11398]

I tried from my iPhone, iPad and pc but it doesn’t work.