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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61625 Views
  • 25 replies
  • 5 likes
  • 61625 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36732 Views
  • 19 replies
  • 2 likes
  • 36732 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28020 Views
  • 16 replies
  • 3 likes
  • 28020 Views
  • 16 replies
  • 3 likes

Solved!! Assinatura Spotify Premium

Estou com um problema. Uso spotify a 2 anos e sempre efetuei o pagamento por boleto bancário, até receber uma notificação no aplicativo que o programa não aceitaria mais essa forma de pagamento. Então eu registrei meu cartão de crédito, porém ele fez...

  • Newbie
  • Estou com um problema. Uso spotify a 2 anos e sempre efetuei o pagamento por boleto bancário, até receber uma notificação no aplicativo que o programa não aceitaria mais essa forma de pagamento. Entã...
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Charged and switched to Premium Family without being asked

PlanPremiumCountry New Zealand My Question or Issue I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed that i was charged $22.50 this month and have now been upgraded to a Premium Family plan. This wa...

  • Newbie
  • Plan Premium Country  New Zealand       My Question or Issue   I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed t...
  • OneByBoo
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

student account with showtime

So I recently added Showtime to my accout and it linked to my boyfriend's mom account who use to have a showtime account that I previously used and was once logged into. Is there a way to switch that and create a showtime account linked to my email? ...

  • Newbie
  • So I recently added Showtime to my accout and it linked to my boyfriend's mom account who use to have a showtime account that I previously used and was once logged into. Is there a way to switch that...
  • OneByBoo
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

why can't I get premium student?

PlanPremium for StudentsCountry USADeviceIPhone 7Operating SystemIDK My Question or IssueI am 18 and enrolled at a qualified school but spotify says they cannot verify me when I put in my information. Does anyone have any tips? It says you have to be...

  • Newbie
  •   Plan Premium for Students Country  USA Device IPhone 7 Operating System IDK   My Question or Issue I am 18 and enrolled at a qualified school but spotify says they cannot ...
  • OneByBoo
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

I'm trying to renew my student premium but my college is no longer there?

I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew it and my college (Fife College) is no longer there...

  • Newbie
  • I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew ...
  • OneByBoo
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Mudança de plano

Plano: Spotify Premium Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja contratado ou terei que pagar o valor integral novamente.

  • Newbie
  •   Plano: Spotify Premium    Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja ...
  • Bittencourt
  • Spotify Star
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Charged for premium and premium family

PlanPremium FamilyCountry CanadaDevicePixel 2Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019. On 1/2/2019 I upgraded to premium for family and was charged $14....

  • Newbie
  •   Plan Premium Family Country  Canada Device Pixel 2 Operating System   My Question or Issue   I was charged the $9.99/mth fee on 12/31/2018 for my premium account, whi...
  • Billy-J
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Double billed
    Double Charged
    Premium accounts
  • 314 Views
  • 1 replies
  • 0 likes

PAYMENT ACCOUNT

PlanFreeCountrySpain Device(iPhone 7 )Operating System(iOS 10) My Question or Issue How can I know what corresponds to this payment Spotify P0********* ?

  • Newbie
  • Plan Free Country Spain  Device (iPhone 7 ) Operating System (iOS 10)   My Question or Issue  How can I know what corresponds to this payment Spotify P0********* <sen...
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Subsription

PlanFree/Premium My Question or Issue I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do that?

  • Newbie
  • Plan Free/Premium     My Question or Issue  I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Pagamento Indevido

Olá! O Spotify me dispobilizou um teste de 30 dias, porém pediram para registrar meu cartão. Entretanto, debitaram da minha um mês, sendo que o acordo era debitar só a partir de fevereiro/2019. Gostaria de saber o que fazer para proceder nessa situaç...

  • Casual Listener
  • Olá! O Spotify me dispobilizou um teste de 30 dias, porém pediram para registrar meu cartão. Entretanto, debitaram da minha um mês, sendo que o acordo era debitar só a partir de fevereiro/2019. Gosta...
  • Bittencourt
  • Spotify Star
  • 163 Views
  • 3 replies
  • 0 likes
  • 163 Views
  • 3 replies
  • 0 likes

Premium subscription charged twice in the same month

PlanPremiumCountrySpain DeviceiPhone 6s, Macbook air My Question or IssueHello,I was checking my bank account and I just realized that I got charged twice the same amount (9,99) on the same day that I renewed my premium subscription (on December 1st,...

  • Newbie
  • Plan Premium Country Spain   Device iPhone 6s,  Macbook air      My Question or Issue Hello, I was checking my bank account and I just realized that I got cha...
  • Billy-J
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

invited family but they didn't get premium as I have

I invited my family having the premium family account. They got the invitation and could log in, but after login they seem to have received the not premium account. Should we wait until the following payment?

  • Newbie
  • I invited my family having the premium family account. They got the invitation and could log in, but after login they seem to have received the not premium account. Should we wait until the following...
  • Billy-J
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Adding family to Student

I have a premium student account. Can I upgrade to Family and add only my husband but still through the Student account? If not what do you recommend?

  • Newbie
  • I have a premium student account. Can I upgrade to Family and add only my husband but still through the Student account? If not what do you recommend?      
  • Billy-J
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Price raised without my consent or knowledge

PlanPremiumCountry United StatesDeviceSamsung Galaxy 9 My Question or Issue When the time came this month to pay for my account, I didn't have the money to pay but eventually I got there two days later. To my knowledge my account was costing only $9....

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy 9   My Question or Issue  When the time came this month to pay for my account, I didn't have the money to pay but even...
  • Billy-J
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

ya pague en oxxo

ya pague mi spotyfi y no me da la puta cuanta gratis y es un problema contactarse con ustedes

  • Newbie
  • ya pague mi spotyfi y no me da la puta cuanta gratis y es un problema contactarse con ustedes
  • Luke
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

I can't change my country

Have moved from New Zealand to Ireland. I am unable to change my country (and hence my credit card details). I have followed the instructions for changing country if you have Spotify Premium. However under 'update details' there is no option to selec...

  • Newbie
  • Have moved from New Zealand to Ireland. I am unable to change my country (and hence my credit card details). I have followed the instructions for changing country if you have Spotify Premium. However...
  • Luke
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Family account issues

So i pay for a family plan. My man just received a new phone the Note 9. He just noticed today that there was music added to his library that he never listened to. So i looked and for some reason some one elses email linked to his profile which creat...

  • Newbie
  • So i pay for a family plan. My man just received a new phone the Note 9. He just noticed today that there was music added to his library that he never listened to. So i looked and for some reason som...
  • Billy-J
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! Premium plan switching to Family itself

Second time already my premium plan switches to family on its own, I get to know about it only by email notification that the change has occurred. Any chance of fixing it?Moreover, today I was listening to my fav songs on iPhone se, suddenly some ran...

  • Casual Listener
  • Second time already my premium plan switches to family on its own, I get to know about it only by email notification that the change has occurred. Any chance of fixing it? Moreover, today I was list...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Spotify app for premium account not working in UAE

PlanFree/PremiumCountry: United Arab Emirates Device: iPhone 6)Operating System(iOS 10.) My Question or Issue: apparently, as per local newspapers, Spotify app for premium account is now available in UAE. Unfortunately when I want to subscribe I have...

  • Casual Listener
  • Plan Free/Premium Country: United Arab Emirates    Device: iPhone 6 ) Operating System (iOS 10.)   My Question or Issue: apparently, as per local newspapers, Spotify app for p...
  • Billy-J
  • Spotify Star
  • 407 Views
  • 3 replies
  • 0 likes
  • Subscription issue to premium account in UAE
  • 407 Views
  • 3 replies
  • 0 likes

Superuser Contribution I cannot change my bank account (I know what I have to do but I can't)

PlanPremiumCountryFrance My Question or IssueHello, I can't change my bank account. I have a new bank account and I want to update it on my profile. However, I can't do it. I've followed the instructions on that page (https://support.spotify.com/be-f...

  • Casual Listener
  • Plan Premium Country France     My Question or Issue Hello,   I can't change my bank account. I have a new bank account and I want to update it on my profile. However, I can't...
  • Katerina
  • Spotify Legend
  • 512 Views
  • 7 replies
  • 0 likes
  • 512 Views
  • 7 replies
  • 0 likes