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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152322 Views

69 replies

10 likes

Premium for Family
  • 152322 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98325 Views

89 replies

4 likes

  • 98325 Views
  • 89 replies
  • 4 likes

Superuser Contribution New subscription / Custom URL

Hello, I recently just canceled my old account and signed up for a new premium subscription for my business. I went through the process and picked the username I wanted but it doesn't seem to display other from the weird string of letters/numbers. Do...

Casual Listener

Hello,   I recently just canceled my old account and signed up for a new premium subscription for my business. I went through the process and picked the username I wanted but it doesn't seem t...

Mihail

Spotify Legend

2511 Views

5 replies

0 likes

  • 2511 Views
  • 5 replies
  • 0 likes

Move abroad

Hi,I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I change my country (without creating a new account and...

Casual Listener

Hi, I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I ...

Maxim

Spotify Star

536 Views

1 replies

0 likes

Account
  • 536 Views
  • 1 replies
  • 0 likes

PAYMENT PROBLEM

Hiçbiri olamaz. Ancak, ne kadar çok sağlarsanız, denemek ve yardım etmek bizim için o kadar kolay olacaktır.PlanÜcretsiz / PremiumÜlke Türkiye cihaz Samsung a31İşletim sistemiAndroid Sorum veya SorunumÖdeme sorunu yaşıyorum.Ödemeye çalışıyorum ama kr...

Visitor

Hiçbiri olamaz. Ancak, ne kadar çok sağlarsanız, denemek ve yardım etmek bizim için o kadar kolay olacaktır. Plan Ücretsiz / Premium Ülke Türkiye    cihaz Samsung a31 İşletim sist...

OneByBoo

Roadie

721 Views

1 replies

0 likes

  • 721 Views
  • 1 replies
  • 0 likes

Premium still plays ads

PlanPremiumCountryUSADeviceGalaxy Note 20 UltraOperating SystemAndroid 10 My Question or IssueI've been getting ads in the Besties Podcast. I'm aware of Artist generated ones, I have that when I listen to Rooster Teeth and others. This is a SPOTIFY p...

Newbie

Plan Premium Country USA Device Galaxy Note 20 Ultra Operating System Android 10   My Question or Issue I've been getting ads in the Besties Podcast. I'm aware of Artist generated ones...

OneByBoo

Roadie

716 Views

1 replies

0 likes

  • 716 Views
  • 1 replies
  • 0 likes

Can't activate my 3 month free trial

PlanFree/PremiumCountryUkraineOperating SystemWindows 10 My Question or IssueI am unable to start my 3 month premium holiday trial. I entered my credit card information, but I get the message “Something went wrong. Please try again or contact our sup...

Casual Listener

  Plan Free/Premium Country Ukraine Operating System Windows 10   My Question or Issue I am unable to start my 3 month premium holiday trial. I entered my credit card information, ...

Billy-J

Spotify Star

1006 Views

3 replies

0 likes

  • 1006 Views
  • 3 replies
  • 0 likes

Wrong Premium Charcing

I was using Student version of the Premium for years. When the time expired, I always sent the required documents. Suddenly, without any notification mail, Spotify started charging normal Premium price. I canceled my Premium membership when I realize...

Visitor

I was using Student version of the Premium for years. When the time expired, I always sent the required documents. Suddenly, without any notification mail, Spotify started charging normal Premium pri...

Billy-J

Spotify Star

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Plan changed without my knowledge--what next?

PlanStudent Premium w Headspace --> Premium w HeadspaceCountryUK Device(iPhone 8+, PC)Operating System(Windows 10, iOS 14) My Question or IssueMy plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informe...

Casual Listener

Plan Student Premium w Headspace --> Premium w Headspace Country UK   Device (iPhone 8+, PC) Operating System (Windows 10, iOS 14)   My Question or Issue My plan changed from ...

Billy-J

Spotify Star

1066 Views

1 replies

0 likes

Payment
Premium
Student
student premium
  • 1066 Views
  • 1 replies
  • 0 likes

Not being received £10 Gift card after listening to 1 hour playlist and completing their survey

PlanFree/PremiumCountryUnited KingdomDeviceWindows 10/Samsung A21Operating System Windows 10/Android 10.0 My Question or IssueSpotify emailed me about listening to their recommended playlist for 1 hour thenthey will email me a survey to do after to c...

Visitor

  Plan Free/Premium Country United Kingdom Device Windows 10/Samsung A21 Operating System  Windows 10/Android 10.0   My Question or Issue Spotify emailed me about listening ...

Billy-J

Spotify Star

800 Views

1 replies

0 likes

  • 800 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't link a card - Не могу привязать карту (Казахстан)

PlanFree (trying to purchase Premium)CountryKazakhstanDeviceiPhone SEOperating SystemiOS 13, Windows 10 My Question or IssueHello. Faced a problem - I can not pay for the subscription.After downloading the application, I went through a trial period o...

Visitor

Plan Free (trying to purchase Premium) Country Kazakhstan Device iPhone SE Operating System iOS 13, Windows 10   My Question or Issue Hello. Faced a problem - I can not pay for the sub...

Ivan

Spotify Legend

6297 Views

5 replies

2 likes

kaspi
kazakhstan
Premium
sber
  • 6297 Views
  • 5 replies
  • 2 likes

Descontento con el servicio

Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción.No estoy feliz con el servicio y quiero sacar los datos de tarjeta porque no pagaré por algo a medias y no me permite sacarl...

Visitor

Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción. No estoy feliz con el servicio y quiero sacar los datos de tarjeta porq...

Billy-J

Spotify Star

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Problem with fee trial

Hello, I tried to apply for the free trial of 6 months for Samsung mobile (payment with Paypal) but at first it said that the payment didn't go through and when I tried later it said that I couldn't apply for the free trial because I already did and ...

Newbie

Hello, I tried to apply for the free trial of 6 months for Samsung mobile (payment with Paypal) but at first it said that the payment didn't go through and when I tried later it said that I couldn't ...

Billy-J

Spotify Star

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

Offer not respect

Hey there!Spotify offered me 3 months for 115 mx pesos and i want to use that offer and i cant

Visitor

Hey there! Spotify offered me 3  months for 115 mx pesos and i want to use that offer and i cant

Billy-J

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Премиум для двоих не работает

Всем привет!Купил премиум для двоих. Находимся оба в Испании. Указал страну Испания на обоих устройствах, ввел свой испанский адрес, отправил приглашение. На втором устройстве ввожу точно такой же адрес, но Spotify говорит, что указан другой адрес и ...

Visitor

Всем привет! Купил премиум для двоих. Находимся оба в Испании. Указал страну Испания на обоих устройствах, ввел свой испанский адрес, отправил приглашение. На втором устройстве ввожу точно такой ж...

Billy-J

Spotify Star

4734 Views

1 replies

0 likes

  • 4734 Views
  • 1 replies
  • 0 likes

Solved!! Suddenly lost my premium account that I pay for

PlanFree/PremiumCountrySwedenDeviceSamsung S10 My Question or IssueI've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my facebookaccound and with e-mail. I looked at my bankaccount and I've paied f...

Casual Listener

Plan Free/Premium Country Sweden Device Samsung S10   My Question or Issue I've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my face...

Sandra_76

Casual Listener

1011 Views

1 replies

0 likes

  • 1011 Views
  • 1 replies
  • 0 likes

[PRICING][PLANS]Prepaid Premium already running. What happens if I buy prepaid for another year?

Helpful Information as below: PlanPremiumCountryIndiaDeviceXiaomi MI A2, Windows PCOperating SystemAndroid 10, Windows 10 My Question or IssueHi Spotify Community, I have a prepaid subscription for a year currently running. The duration of the plan i...

Visitor

Helpful Information as below:   Plan Premium Country India Device Xiaomi MI A2, Windows PC Operating System Android 10, Windows 10   My Question or Issue Hi Spotify Community, ...

Billy-J

Spotify Star

701 Views

1 replies

0 likes

india
Premium
prepaid
Prepaid premium
yearly
  • 701 Views
  • 1 replies
  • 0 likes

Spotify + Hulu

Plan Premium w/ HuluCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify Premium w/ Hulu, but when I tried to log on it's asking me to sign up f...

Casual Listener

Plan Premium w/ Hulu Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...

Billy-J

Spotify Star

622 Views

3 replies

1 likes

  • 622 Views
  • 3 replies
  • 1 likes

Solved!! Premium Family subscription

Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly subscription and then we can start the subscription together?...

Newbie

Hello,   I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly s...

Billy-J

Spotify Star

877 Views

1 replies

0 likes

  • 877 Views
  • 1 replies
  • 0 likes

Why am I paying the gift card I redeemed

PlanPremiumCountryItalyDeviceHuawei P8 LiteOperating SystemAndroid Hello,I have redeemed a gift card for a three-month Spotify Premium subscription in August, the 7th: 29,97 €Today I realized that I have been charged 4,99 € each month of the subscrip...

Visitor

    Plan Premium Country Italy Device Huawei P8 Lite Operating System Android   Hello, I have redeemed a gift card for a three-month Spotify Premium subscription in August,...

Jose_M

Spotify Star

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

From premium family to premium duo

PlanPremium Family/Premium DuoCountryBelgiumDevicePC, samsung galaxy s10eOperating SystemWindows 10, android My Question or IssueHi everyone, I wanted to go from Premium Family to Premium Duo. I cancelled the Premium Family and when that subscription...

Visitor

Plan Premium Family/Premium Duo Country Belgium Device PC, samsung galaxy s10e Operating System Windows 10, android   My Question or Issue Hi everyone,  I wanted to go from Premi...

Maxim

Spotify Star

787 Views

1 replies

0 likes

  • 787 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed to a 1 month free trial & INR. 80 got deducted, but the receipt received was for Rs. 0.

Plan - 1 Month Free TrialFree/Premium - PremiumCountry - India INR. 80 were deducted while the receipt received was of Rs. 0.As I have a month's trial, there shouldn't be any amount involved. Here is the message received,INR 80 was spent on your Cred...

Visitor

Plan -  1 Month Free Trial Free/Premium - Premium Country - India   INR. 80 were deducted while the receipt received was of Rs. 0. As I have a month's trial, there shouldn't be any amo...

Ver

Spotify Legend

2787 Views

3 replies

0 likes

  • 2787 Views
  • 3 replies
  • 0 likes