Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
crazzzychel
Casual Listener
88869 Views
54 replies
5 likes

88869 Views
54 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
nacho121
Visitor
11088 Views
24 replies
2 likes

11088 Views
24 replies
2 likes

Superuser Contribution Boleto

Cancelei minha antiga assinatura Duo para a Individual pré-pago por 3 meses. Preenchi os dados corretos e gerei o boleto e logo depois paguei (tenho o comprovante). No entanto, eu reparei que ao gerar o boleto, disseram que me enviariam uma cópia do ...

samesquinho
Casual Listener
Cancelei minha antiga assinatura Duo para a Individual pré-pago por 3 meses. Preenchi os dados corretos e gerei o boleto e logo depois paguei (tenho o comprovante). No entanto, eu reparei que ao gera...
2020-03-31 11:11:35 AM
2020-03-31 1:19:39 PM
samesquinho
Casual Listener
316 Views
2 replies
0 likes

316 Views
2 replies
0 likes

Solved!!Superuser Contribution How to cancel payment?

HiPlanPremiumMy Question or IssueHow to cancel my payment? Today I'm charged and I don't want to be charged :C

Nezoxy
Casual Listener
Hi Plan Premium My Question or Issue How to cancel my payment? Today I'm charged and I don't want to be charged :C
2020-03-31 10:55:40 AM
2020-03-31 11:38:13 AM
Mario
Spotify Legend
702 Views
6 replies
0 likes

702 Views
6 replies
0 likes

Superuser Contribution Hi i have been charged 2x £15 today for my family account. This should only be one payment please he

Plan/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Row_row
Visitor
Plan /Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-03-30 5:32:32 PM
2020-03-31 10:41:50 AM
Elena
Moderator
207 Views
1 replies
0 likes

207 Views
1 replies
0 likes

Solved!!Superuser Contribution I want to cancel a subscription to an account to which I no longer have access

Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is, no longer I have access to the account and do not...

Luis3142
Visitor
Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is...
2020-03-31 2:35:10 AM
2020-03-31 9:27:10 AM
Ivan
Spotify Legend
435 Views
1 replies
0 likes

435 Views
1 replies
0 likes

Superuser Contribution Charged €9,99 instead of the €4,99 student discount. I don't know for how long this is going on.

PlanPremiumCountryBelgiumDeviceSamsung galaxy s20+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear,yesterday i found out spotify charged me 9,99 instead of the 4,99 student discount promo. Note, i am still a student. i...

younes2k
Visitor
Plan Premium Country Belgium Device Samsung galaxy s20+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Dear, yesterday i found out spotify charge...
2020-03-30 11:38:59 PM
2020-03-31 9:12:01 AM
Ivan
Spotify Legend
590 Views
1 replies
0 likes
Student

590 Views
1 replies
0 likes

Hulu/ Premium

PlanPremiumCountry- USA My Question or IssueI have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I have been using that subscription ever since. Today my music was cut off and subs...

kobechaz
Casual Listener
Plan Premium Country- USA My Question or Issue I have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I ha...
2020-03-30 6:47:42 AM
2020-03-31 1:53:48 AM
Billy-J
Spotify Star
450 Views
3 replies
0 likes

450 Views
3 replies
0 likes

3 month Premium

After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund? None of the below information is required. However, the more you provide the easier it will be for us to try and he PremiumCo...

Cris70rigoni
Visitor
After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund? None of the below information is required. However, the m...
2020-03-30 4:13:16 PM
2020-03-31 1:38:17 AM
Billy-J
Spotify Star
279 Views
1 replies
0 likes

279 Views
1 replies
0 likes

Superuser Contribution I was charged my 9.99$ subscription, then charged an additional 25$ for something else. Why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Benzz2323
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-03-30 4:18:58 PM
2020-03-30 4:36:42 PM
Mario
Spotify Legend
357 Views
1 replies
0 likes

357 Views
1 replies
0 likes

Superuser Contribution My subscription has been changed for more expensive without me knowing

PlanPremiumCountry Finland My Question or IssueHello I just changed my subscription for premium family but I noticed that I have been billed for "Premium + headspace" for two months this year and I know that I haven't changed from "premium". Why Spot...

Potaatto
Visitor
Plan Premium Country Finland My Question or Issue Hello I just changed my subscription for premium family but I noticed that I have been billed for "Premium + headspace" for two months ...
2020-03-30 3:38:44 PM
2020-03-30 3:57:55 PM
Mario
Spotify Legend
297 Views
1 replies
0 likes

297 Views
1 replies
0 likes

Superuser Contribution Cannot get One month free of Student Account and Amount deduction

PlanFree CountryIndia DeviceSAMSUNG A50s Operating SystemAndroid 10 My Question or IssueI am unable to get my Free one month trial for student account even when I am verified and haven't used Premium before. It straight away went to payment. It showe...

nitin64
Casual Listener
Plan Free Country India Device SAMSUNG A50s Operating System Android 10 My Question or Issue I am unable to get my Free one month trial for student account ev...
2020-03-30 11:16:06 AM
2020-03-30 3:48:51 PM
nitin64
Casual Listener
530 Views
6 replies
0 likes

530 Views
6 replies
0 likes

Superuser Contribution Charged although BMW connected music pays for the account

PlanPremiumCountryGermanyDeviceBMW Connected Music My Question or Issue Dear spotify team,I found a notice that I will be charged with 9,99€ the next days although this premium account is paid by BMW connected music. Reference 1245422769566109-1-2I w...

Magdeburger
Visitor
Plan Premium Country Germany Device BMW Connected Music My Question or Issue Dear spotify team, I found a notice that I will be charged with 9,99€ the next days althou...
2020-03-30 10:10:42 AM
2020-03-30 12:57:46 PM
Mario
Spotify Legend
670 Views
1 replies
0 likes
BMW
connected music

670 Views
1 replies
0 likes

Payment coming off wrong account on PayPal

PlanFamily/PremiumCountryUSADeviceSamsung Galaxy Note 10+ My Question or IssuePeriodically, my payment will come off the wrong account in my PayPal. We have multiple accounts and cards linked, and I'm not able to correct the issue in PayPal, or Spoti...

username2020
Visitor
Plan Family/Premium Country USA Device Samsung Galaxy Note 10+ My Question or Issue Periodically, my payment will come off the wrong account in my PayPal. We have multiple acco...
2020-03-27 9:12:18 PM
2020-03-30 10:10:14 AM
Jose_M
Spotify Star
459 Views
1 replies
0 likes

459 Views
1 replies
0 likes

Gift Card Malfunction

Plan - PremiumCountry - USA Yesterday I redeemed a gift card that was supposed to give me 6 months of Spotify Premium, after redeeming the entire thing malfunctioned and the gift card no longer works. I do not have my premium and personally feel a bi...

Vetrocity
Newbie
Plan - Premium Country - USA Yesterday I redeemed a gift card that was supposed to give me 6 months of Spotify Premium, after redeeming the entire thing malfunctioned and the gift card no l...
2020-03-29 6:27:20 PM
2020-03-29 8:06:05 PM
Billy-J
Spotify Star
326 Views
1 replies
0 likes

326 Views
1 replies
0 likes

Coronavirus: Please Offer 3 Months Free Upgrade to Premium During This Hardship

So many Spotify users in these times of this Coronavirus hardship, really appreciate Spotify's awesome service! It would be super appreciated by millions of free users to be able to upgrade to Premium service, with a 3 month free period. Many of us f...

G101G101
Casual Listener
So many Spotify users in these times of this Coronavirus hardship, really appreciate Spotify's awesome service! It would be super appreciated by millions of free users to be able to upgrade to Premiu...
2020-03-28 3:25:20 PM
2020-03-29 2:23:11 PM
EthanS1
Community Legend
3147 Views
5 replies
2 likes
3 month free period
Coronavirus
free users
hardship
Premium service

3147 Views
5 replies
2 likes

Unexpected charge.

Hello, I'm Andrew . When I sign up for Spotify (for $9.99 for 3 months of premium) then I had a job . Now is don't , and I got charged $10 to my acc and I never got any email to my Gmail acc about getting charged . I really need my money back for foo...

Andrewbanks
Visitor
Hello, I'm Andrew . When I sign up for Spotify (for $9.99 for 3 months of premium) then I had a job . Now is don't , and I got charged $10 to my acc and I never got any email to my Gmail acc ab...
2020-03-29 8:56:18 AM
2020-03-29 2:10:52 PM
EthanS1
Community Legend
306 Views
1 replies
0 likes

306 Views
1 replies
0 likes

Trouble purchasing DUO- when I select this plan it says I am not eligible for this but not sure why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Kjm004
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-03-27 5:11:13 PM
2020-03-29 1:45:23 PM
EthanS1
Community Legend
409 Views
1 replies
0 likes

409 Views
1 replies
0 likes

Superuser Contribution help with cancelling payment for subscription

PlanFree/PremiumCountry uk Device(iPhone 6Operating System(iOS )Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely deleted it, when i log into my spotify now (i managed to change password and no...

rachelg93
Casual Listener
Plan Free/Premium Country uk Device (iPhone 6 Operating System (iOS ) Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely...
2020-03-29 3:00:07 AM
2020-03-29 1:21:13 PM
rachelg93
Casual Listener
1068 Views
2 replies
0 likes
Facebook
facebook deleted

1068 Views
2 replies
0 likes

Superuser Contribution Errore nell’attivare Spotify premium

Hello , I’m Matteo I’m experiencing a problem during the premium activation page .Once everything was confirmed, the credit card was inserted, the classic confirmation code that you see on the bank app was sent to me, by mistake I closed that page an...

user-removed
Visitor
Hello , I’m Matteo I’m experiencing a problem during the premium activation page .Once everything was confirmed, the credit card was inserted, the classic confirmation code that you see on the bank a...
2020-03-24 5:16:04 PM
2020-03-29 11:01:12 AM
Ivan
Spotify Legend
492 Views
3 replies
1 likes

492 Views
3 replies
1 likes

Solved!!Superuser Contribution Credit card was declined during payment but money was charged

PlanStudent premiumCountryIndiaDeviceAsus Zenfone Max pro m1Operating SystemAndroid pie My Question or IssueI tried to subscribe the student premium but my credit card was declined as it doesn't allow monthly subscription but money was charged and I ...

Kronu
Visitor
Plan Student premium Country India Device Asus Zenfone Max pro m1 Operating System Android pie My Question or Issue I tried to subscribe the student premium but my credit card was d...
2020-03-28 1:25:37 PM
2020-03-29 8:32:49 AM
Ivan
Spotify Legend
494 Views
1 replies
0 likes

494 Views
1 replies
0 likes

Hulu part of subscription disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to have the premium subscription with Hulu and now the Hulu part went away. I still wa...

Snoberge
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used ...
2020-03-28 9:38:39 PM
2020-03-29 5:10:40 AM
Billy-J
Spotify Star
665 Views
3 replies
0 likes

665 Views
3 replies
0 likes

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