Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 14732 Views
- 7 replies
- 0 likes
- 14732 Views
- 7 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1420 Views
- 19 replies
- 1 likes
- 1420 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47360 Views
- 20 replies
- 3 likes
- 47360 Views
- 20 replies
- 3 likes
I have premium and downloaded all my saved songs but they won't play when I don't have cell service
PlanPremiumCountryUSADeviceLG K10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live out at a Navy base in the middle of nowhere and I just want to listen to music but it plays one song then it says it's playing the nex...
- Plan Premium Country USA Device LG K10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I live out at a Navy base in the middle of nowhere a...
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- Roadie
- 243 Views
- 1 replies
- 1 likes
- 243 Views
- 1 replies
- 1 likes
Premium user still being forced to shuffle play and puts random songs on my playlist
I payed for a premium account and everything works fine on my Mac. However, when I try to use the spotify app on my iphone 8 and listen to my own playlists, it shuffles my playlist and puts all kinds of random songs on the queue. I will unsubscribe i...
- I payed for a premium account and everything works fine on my Mac. However, when I try to use the spotify app on my iphone 8 and listen to my own playlists, it shuffles my playlist and puts all kinds...
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- Roadie
- 430 Views
- 1 replies
- 0 likes
- 430 Views
- 1 replies
- 0 likes
Premium Membership & Hulu
Hey Guys, So, for something that I thought was simple it doesn't appear to be the case. I am on a Spotify Premium subscription that I signed up through a pre-paid card until October. Now, when I try to add the newly announced Hulu.com subscription it...
- Hey Guys, So, for something that I thought was simple it doesn't appear to be the case. I am on a Spotify Premium subscription that I signed up through a pre-paid card until October. Now, wh...
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- Music Fan
- 2354 Views
- 27 replies
- 5 likes
- 2354 Views
- 27 replies
- 5 likes
songs not playing
this is a little long so please bear with me.so i purchased Spotify premium about a week ago and downloaded all of my songs so it would be able to play offline.whenever i do go offline, only a select few songs plays. for example, the other day about ...
- this is a little long so please bear with me. so i purchased Spotify premium about a week ago and downloaded all of my songs so it would be able to play offline. whenever i do go offline,...
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- Spotify Star
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
Google Home Mini
PlanPremiumCountryCanadaDeviceIphone 7, Windows 10, AndroidOperating Systemios 12, windows build 1903, don't know. My Question or Issue I submitted a claim for a Google Home Mini. I Had a Regular Premium Subscription for a while before I saw this giv...
- Plan Premium Country Canada Device Iphone 7, Windows 10, Android Operating System ios 12, windows build 1903, don't know. My Question or Issue I submitted a claim for a Googl...
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Some weird issues with paypal
PlanPremiumCountryFinland My Question or IssueI've been using premium spotify, I don't know quite long and paid it always with paypal. But now application and the account site informs me that there were problems with payment.However from paypal site ...
- Plan Premium Country Finland My Question or Issue I've been using premium spotify, I don't know quite long and paid it always with paypal. But now application and the account site inform...
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- Spotify Star
- 1560 Views
- 5 replies
- 0 likes
- 1560 Views
- 5 replies
- 0 likes
Add support for Google ChromeCast
how can I remove the subscription from their device or log them out after I've changed the passwor Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- how can I remove the subscription from their device or log them out after I've changed the passwor Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, And...
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- Casual Listener
- 307 Views
- 2 replies
- 0 likes
- 307 Views
- 2 replies
- 0 likes
Solved!! Not all of my albums are showing!
Hello, all of albums suddenly stopped showing in the Albums section using the Spotify Desktop and app for computer, this problem has only been happening a few days ago only from today 21/9/2019. but all songs are showing in the Song section i have a ...
- Hello, all of albums suddenly stopped showing in the Albums section using the Spotify Desktop and app for computer, this problem has only been happening a few days ago only from today 21/9/2...
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- Casual Listener
- 1779 Views
- 3 replies
- 1 likes
- 1779 Views
- 3 replies
- 1 likes
Hulu
PlanPremiumCountryUnited StatesDeviceLG v20Operating SystemAndoid 8.1 My Question or IssueIs Hulu supposed to work for those who had already signed up? When I paid my account this morning Hulu stopped working
- Plan Premium Country United States Device LG v20 Operating System Andoid 8.1 My Question or Issue Is Hulu supposed to work for those who had already signed up? When I paid my account...
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- Music Fan
- 357 Views
- 2 replies
- 0 likes
- 357 Views
- 2 replies
- 0 likes
Pagamento triplicado
Está sendo descontado 3 vezes o valor do plano na minha fatura do cartão de crédito. PlanoPremiumPaís BrasilMarcaSamsung Galaxy S7 EdgeSistema operacional Android My Question or Issue
- Está sendo descontado 3 vezes o valor do plano na minha fatura do cartão de crédito. Plano Premium País Brasil Marca Samsung Galaxy S7 Edge Sistema operacional Android My Que...
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- Spotify Star
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Solved!! Canceling Premium through itunes will i lose my playlists??? HELP!
PlanPremiumCountryIreland DeviceiPhone XsOperating SystemiOS 10.13.6 My Question or IssueI'm currently paying €12.99 through itunes and want to sign up directly through Spotify so I can pay €9.99. In order to do this I have to cancel my premium subsc...
- Plan Premium Country Ireland Device iPhone Xs Operating System iOS 10.13.6 My Question or Issue I'm currently paying €12.99 through itunes and want to sign up directl...
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- Spotify Star
- 994 Views
- 3 replies
- 0 likes
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itunes premium
- 994 Views
- 3 replies
- 0 likes
I'm leaving Facebook and want to keep my music, is this possible?
PlanPremiumCountryUK DeviceiPhone XsOperating SystemiOS 10.14.5 I have a premium account which i joined using Facebook. I'm leaving Facebook and apparently have to leave Spotify Premium and sign up again. But i have thousands of songs saved and lots ...
- Plan Premium Country UK Device iPhone Xs Operating System iOS 10.14.5 I have a premium account which i joined using Facebook. I'm leaving Facebook and apparently have to...
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- Spotify Star
- 189 Views
- 1 replies
- 1 likes
- 189 Views
- 1 replies
- 1 likes
Premium to family plan
Hi all,I need help to understand an extra charge. Last week I switch my premium account and included my husband's account on the family plan.On June 17th, Spotify charged my husband's premium account, I'm trying to find a way to contact the company f...
- Hi all, I need help to understand an extra charge. Last week I switch my premium account and included my husband's account on the family plan. On June 17th, Spotify charged my husband's premium acc...
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- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes
I paid for 3 Months for 0,99,- but my account is still free.
Plan Free/Premium premiumCountry the netherlands Device iPad air 2019(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got an verification mail and everything Seems to be ...
- Plan Free/Premium premium Country the netherlands Device iPad air 2019 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,...
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- Casual Listener
- 635 Views
- 5 replies
- 3 likes
- 635 Views
- 5 replies
- 3 likes
Solved!!Superuser Contribution I don't know the second account that is using my bank account for premium
I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what this account is or who is using it. I have tried my ot...
- I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what thi...
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- Spotify Legend
- 555 Views
- 4 replies
- 0 likes
- 555 Views
- 4 replies
- 0 likes
I have Spotify Premium with Hulu but Hulu account is cancelled
PlanPremiumCountry: USA DeviceMacBook ProOperating SystemOS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I was not able to pay for my premium. I had Hulu connected to my account but Spotify cance...
- Plan Premium Country: USA Device MacBook Pro Operating System OS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I w...
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- Spotify Star
- 308 Views
- 1 replies
- 0 likes
- 308 Views
- 1 replies
- 0 likes
First 3 month premium dont work
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDeleted my acc because didnt like my username, created new one, wrote that i cant use first 3...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Deleted...
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- Spotify Star
- 274 Views
- 1 replies
- 0 likes
- 274 Views
- 1 replies
- 0 likes
Subscription trouble. Please help!
PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI had signed up for spotify using an old Yahoo email account. I forgot my spotify password but can not get my Yahoo account to receive the recovery email. I h...
- Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue I had signed up for spotify using an old Yahoo email account. I forgot my spo...
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- Spotify Star
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
changed twice
PlanPremium duoCountryDenmarkDevice1 plus 5T and Samsung Galaxy S8Operating SystemAndroid for both My Question or IssueOur problem is that we have been charged twice in June.It is on the 9th of June.On Spotify's website, it says that we have only bee...
- Plan Premium duo Country Denmark Device 1 plus 5T and Samsung Galaxy S8 Operating System Android for both My Question or Issue Our problem is that we have been charged twice in June....
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- Spotify Star
- 351 Views
- 5 replies
- 0 likes
- 351 Views
- 5 replies
- 0 likes
got a refund but wheres my money
Plansamsung galaxy 7idk My Question or Issueso i got a refund but i donnot no wheee the money went to
- Plan samsung galaxy 7 idk My Question or Issue so i got a refund but i donnot no wheee the money went to
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- Spotify Star
- 546 Views
- 5 replies
- 0 likes
- 546 Views
- 5 replies
- 0 likes