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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6679 Views
  • 23 replies
  • 2 likes
  • 6679 Views
  • 23 replies
  • 2 likes

Superuser Contribution Paypal Gifts - Postal Code?

The other day, I received a code to a year of Spotify Premium through PayPal Gifts. I got my code and tried to enter it at Spotify.com/redeem, but another field "Postal Code" is confusing. I'm not sure what I'm supposed to enter. I've done the zip co...

  • Casual Listener
  • The other day, I received a code to a year of Spotify Premium through PayPal Gifts.    I got my code and tried to enter it at Spotify.com/redeem, but another field "Postal Code" is confus...
  • Peter
  • Spotify Legend
  • 7780 Views
  • 4 replies
  • 0 likes
  • 7780 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have premium but I don't. Account or app bug?

PlanFreeCountryUnited StatesDevicePixel 3Operating SystemAndroid 10 My Question or IssueI had my old account deleted and a new one created immediately with the same email used with the old. I never reset the Spotify app. When I opened the app it natu...

  • Casual Listener
  • Plan Free Country United States Device Pixel 3 Operating System Android 10   My Question or Issue I had my old account deleted and a new one created immediately with the same email use...
  • Peter
  • Spotify Legend
  • 2603 Views
  • 5 replies
  • 0 likes
  • 2603 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Payment

Hello, i am currently living in Luxembourg and i can't seem to make a one-time payment for my premium subscription. I've payed with paysafe cards before in Luxembourg but the option isn't there anymore. Can someone tell me why?

  • Casual Listener
  • Hello, i am currently living in Luxembourg and i can't seem to make a one-time payment for my premium subscription. I've payed with paysafe cards before in Luxembourg but the option isn't there anymo...
  • Peter
  • Spotify Legend
  • 1021 Views
  • 6 replies
  • 0 likes
  • 1021 Views
  • 6 replies
  • 0 likes

Superuser Contribution i redeemed a apple gift card. how can i use it to pay for my spotify premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 1118 Views
  • 1 replies
  • 0 likes
  • 1118 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant get spotify premium and got charged 99 cents 6 times

I cant purchase spotify student premium because i have already used the free trial on the card i am using to purchase it and every time i have tried, i have been charged 99 cents. I have also tried a non trial premium page, but it wont let the transa...

  • Casual Listener
  • I cant purchase spotify student premium because i have already used the free trial on the card i am using to purchase it and every time i have tried, i have been charged 99 cents. I have also tried a...
  • Petya
  • Community Legend
  • 1452 Views
  • 5 replies
  • 0 likes
  • 1452 Views
  • 5 replies
  • 0 likes

Metodo de pago

PlanPremium familyCountry: Argentina My Question or Issuetengo problemas para cambiar el metodo de pago. El actual es mediante credito, pero lo quiero cambiar a debito pero me pide que si o si agregue una tarjeta de credito. Espero su respuesta. Grac...

  • Casual Listener
  • Plan Premium family Country: Argentina       My Question or Issue tengo problemas para cambiar el metodo de pago. El actual es mediante credito, pero lo quiero cambiar a debito ...
  • OneByBoo
  • Roadie
  • 1135 Views
  • 1 replies
  • 0 likes
  • 1135 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini offer code not applied at check out, charged full price

Premium plan, re-subscribed because of this offer. It won't last if this isn't fixed ASAP, hovering around the chargeback option at this point. I received my offer email, reserved my mini, waited a few days for the charcoal, selected the chalk eventu...

  • Casual Listener
  • Premium plan, re-subscribed because of this offer. It won't last if this isn't fixed ASAP, hovering around the chargeback option at this point.   I received my offer email, reserved my mini, w...
  • Danimalist
  • Visitor
  • 6664 Views
  • 7 replies
  • 8 likes
  • 6664 Views
  • 7 replies
  • 8 likes

Google is saying I live in Canada

PlanPremiumCountryUSADeviceiPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI went to go get my free Google Home Mini and the google store is saying I live in Canada, I tried changing it to the US but it removed th...

  • Visitor
  • Plan Premium Country USA Device iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I went to go get my free Google Home Mini and the google ...
  • Billy-J
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Lost Hulu

PlanPremium 9.99/monthCountryAmerica DeviceLG Stylo 2Operating SystemAndroid I had to switch cards for my payments and I lost my Hulu subsciption. I'm not a student, and I got Premium back when they were offering a Google Mini with a Family Plan. Now...

  • Casual Listener
  • Plan Premium 9.99/month Country America   Device LG Stylo 2 Operating System Android   I had to switch cards for my payments and I lost my Hulu subsciption. I'm not a student, and...
  • KossB
  • Roadie
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with upgrading to Family Premium

PlanPremiumCountryGermanyDeviceDesktop and phoneOperating System(Android, Windows X, etc.) My Question or IssueI bought a 6 months subscriptions with a 60€ card from Spotify itself that I bought in the shop, that I activated on spotify.com/premium. I...

  • Newbie
  • Plan Premium Country Germany Device Desktop and phone Operating System (Android, Windows X, etc.)   My Question or Issue I bought a 6 months subscriptions with a 60€ card from Spo...
  • Petya
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Joined a Premium Family plan, but still got charged for my Premium subscription

PlanPremiumCountryUKDeviceGoogle Pixel 4Operating SystemAndroid My Question or IssueHi,I have Spotify Premium and recently joined a Premium Family plan (I'm a member, not the owner), but still got charged for my Premium subscription. When I go to my ...

  • Casual Listener
  •   Plan Premium Country UK Device Google Pixel 4 Operating System Android   My Question or Issue Hi, I have Spotify Premium and recently joined a Premium Family plan (I'm a membe...
  • Bittencourt
  • Spotify Star
  • 537 Views
  • 5 replies
  • 0 likes
  • 537 Views
  • 5 replies
  • 0 likes

18app

Salve,vi contatto in quanto ho riscontrato problemi nel pagamento con il mio buono 18app.Oggi alle 17:30 ho creato un buono di 120 euro con il mio profilo 18app precisamente scegliendo ‘Musica Registrata’.Ho inserito poi il codice come coupon richied...

  • Visitor
  • Salve, vi contatto in quanto ho riscontrato problemi nel pagamento con il mio buono 18app. Oggi alle 17:30 ho creato un buono di 120 euro con il mio profilo 18app precisamente scegliendo ‘Musica Re...
  • OneByBoo
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Signed up for premium subscription, but seem to be being charged for family subscription?

Hi there, I signed up for premium but for some reason I am on family plan and being charged accordingly. I am the only person who uses this so would like to please ammend this and be reimbursed accordingly. Any ideas on how I can do this? Thank you

  • Newbie
  • Hi there,    I signed up for premium but for some reason I am on family plan and being charged accordingly. I am the only person who uses this so would like to please ammend this and be r...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Updated Payment, No Longer Have HULU Access

PlanPremiumCountryUSDeviceLG TV, Note 9, PS4, Amazon Fire HD, Blah blah My Question I lost my wallet and had to order new cards. I received my credit card and updated my payment card. I received the warning messages, but my accounts were never cancel...

  • Casual Listener
  • Plan Premium Country US Device LG TV, Note 9, PS4, Amazon Fire HD, Blah blah     My Question  I lost my wallet and had to order new cards. I received my credit card and update...
  • KossB
  • Roadie
  • 2037 Views
  • 5 replies
  • 1 likes
  • access
    Hulu
    No longer
    Premium
    Subscription
  • 2037 Views
  • 5 replies
  • 1 likes

Superuser Contribution Free Google Home Mini

HiI applied for the free google home mini and received the email from Spotify but when i followed the link the page crashed now if I try again the discount is not added at checkout even though I have not purchased the device. Any advice?

  • Casual Listener
  • Hi I applied for the free google home mini and received the email from Spotify but when i followed the link the page crashed now if I try again the discount is not added at checkout even though I ha...
  • Eboyiii
  • Casual Listener
  • 2417 Views
  • 15 replies
  • 2 likes
  • 2417 Views
  • 15 replies
  • 2 likes

Solved!! Existing customer, eligible for google home mini, no way to obtain???

PlanPremiumCountryCanadaDevice(several)Operating System(several) My Question or IssueThe website cleary states that anyone signing up for or with an existing premium account is entitled to a free google mini. How do you go about this as an existing c...

  • Casual Listener
  • Plan Premium Country Canada Device (several) Operating System (several)   My Question or Issue The website cleary states that anyone signing up for or with an existing premium account ...
  • alisaidi
  • Visitor
  • 1660 Views
  • 5 replies
  • 0 likes
  • 1660 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium Subscription

Can I subscribe to Spotify Premium using a credit card from another country, and will my current premium account be terminated after I move?

  • Newbie
  • Can I subscribe to Spotify Premium using a credit card from another country, and will my current premium account be terminated after I move?
  • Petya
  • Community Legend
  • 801 Views
  • 2 replies
  • 0 likes
  • 801 Views
  • 2 replies
  • 0 likes

Superuser Contribution While trying renew premium subscription error state the my Card details are not registered

PlanFree/PremiumCountryIndiaDevice(Mi)Operating System( Android Marshmello) My Question or IssueHi ,I have purchased premium subscription in the month of Sept-2019.However while whiel trying to renew the subscription again for the current month its g...

  • Casual Listener
  • Plan Free/Premium Country India Device (Mi) Operating System ( Android Marshmello)   My Question or Issue Hi , I have purchased premium subscription in the month of Sept-2019.How...
  • Petya
  • Community Legend
  • 1244 Views
  • 7 replies
  • 0 likes
  • 1244 Views
  • 7 replies
  • 0 likes

Superuser Contribution Slovakia one time payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, MacbookPro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is that i buy one month later a spotify premium with one time payment and then i cant buy it....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is that...
  • Petya
  • Community Legend
  • 522 Views
  • 2 replies
  • 0 likes
  • 522 Views
  • 2 replies
  • 0 likes

Spurious Billing - no account information available

PlanFreeCountry Singapore DeviceMultipleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am getting double billed from Spotify and i cannot figure out why !Everymonth i see on my credit card bills, TWO charges from Spotif...

  • Newbie
  •   Plan Free Country Singapore    Device Multiple Operating System (iOS 10, Android Oreo, Windows 10,etc.)           My Question or Issue I ...
  • user-removed
  • Not applicable
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes