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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61582 Views
  • 25 replies
  • 5 likes
  • 61582 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36715 Views
  • 19 replies
  • 2 likes
  • 36715 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28012 Views
  • 16 replies
  • 3 likes
  • 28012 Views
  • 16 replies
  • 3 likes

Superuser Contribution Spotify Family invitations don't work

PlanFree/PremiumCountry SwedenDevice(iPhone 8, iPhone 7, iPhone 6Operating System(iOS 12) My Question or Issue My kids, who fulfil the criteria for Premium for Family, got kicked out of the plan and downgraded to "Free". When I try to re-invite them,...

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  • Casual Listener
  • Plan Free/Premium Country  Sweden Device (iPhone 8, iPhone 7, iPhone 6 Operating System (iOS 12)   My Question or Issue  My kids, who fulfil the criteria for Premium for Fami...
  • Jemi
  • Spotify Legend
  • 1256 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1256 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cuentas equivocadas .

hola. Tengo dos cuentas una con el correo de *snip* y otra ( que no sabía ) que es *snip* cometi el error de pagar la de grupoproyector pero esa no la uso. Quisiera cambiar la suscripción que pague a la cuenta de ownvision que esa es la que si uso y ...

  • Newbie
  • hola.  Tengo dos cuentas una con el correo de *snip* y otra ( que no sabía ) que es *snip*   cometi el error de pagar la de grupoproyector pero esa no la uso. Quisiera cambiar la suscrip...
  • Jemi
  • Spotify Legend
  • 874 Views
  • 1 replies
  • 0 likes
  • 874 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting emails like a new Premium user

Happy holidays everyone! I've been using Premium for a few years now, but this month it seems as if my status was reset to a new member. I'm getting onboarding emails about stuff I know well. Here's the timeline: 2017-12-17: the discounted full-year ...

  • Regular
  • Happy holidays everyone!   I've been using Premium for a few years now, but this month it seems as if my status was reset to a new member. I'm getting onboarding emails about stuff I know well...
  • Daisy
  • Spotify Legend
  • 925 Views
  • 5 replies
  • 0 likes
  • 925 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium paid - still no access

Hello,I renewed my card details and was charged for premium account on January 2nd. There is no trace of this on my account and no access to premium - my account only offers to upgrade to premium. There is also no way to cancel the subscription made....

  • Visitor
  • Hello, I renewed my card details and was charged for premium account on January 2nd. There is no trace of this on my account and no access to premium - my account only offers to upgrade to premium. ...
  • Daisy
  • Spotify Legend
  • 266 Views
  • 6 replies
  • 0 likes
  • 266 Views
  • 6 replies
  • 0 likes

Superuser Contribution How to go back to premium

I had a premium account for a several years, but I have been downgraded to free. I am unable to upgrade again. I get an error message that it is not possible to upgrade.How can I go back to premium?Pleaseee help me

  • Casual Listener
  •     I had a premium account for a several years, but I have been downgraded to free. I am unable to upgrade again. I get an error message that it is not possible to upgrade. How can I ...
  • Guido
  • Spotify Legend
  • 1439 Views
  • 3 replies
  • 0 likes
  • 1439 Views
  • 3 replies
  • 0 likes

Family plan did not work and I didn't notice... refund?

PlanPremiumCountryGermany My Question or Issue Hi there, I recently (about a year ago) planned to open up a family plan for my brother and my ex-girlfriend, who back then lived with me in an apartment. And me. Somehow I upgraded the plan, ever since ...

  • Newbie
  •     Plan Premium Country Germany  My Question or Issue  Hi there,   I recently (about a year ago) planned to open up a family plan for my brother and my ex-girlfrien...
  • Maxim
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • family
    Premium
  • 445 Views
  • 1 replies
  • 0 likes

How to report a public commercial business playing Spotify without a Public Performance License(PPL)

How do I report a public commercial business for not having a Public Performance License (PPL) and playing Spotify throughout the building in violation? It is a business open to hundreds of people. I don't know anywhere else to inquire about this.

  • Newbie
  • How do I report a public commercial business for not having a Public Performance License (PPL) and playing Spotify throughout the building in violation? It is a business open to hundreds of people.&n...
  • Maxim
  • Spotify Star
  • 944 Views
  • 1 replies
  • 0 likes
  • Public Performance License (PPL)
  • 944 Views
  • 1 replies
  • 0 likes

Premium Subscription

PlanUnknownCountryMalaysiaDeviceMi 5Operating SystemAndroid Pie My Question or Issue Hi,I was trying to subscribe to Premium, I was charged RM4 (and I know it should be like that, however it still shows my account as Free Account. But in the picture ...

  • Newbie
  • Plan Unknown Country Malaysia Device Mi 5 Operating System Android Pie   My Question or Issue  Hi, I was trying to subscribe to Premium, I was charged RM4 (and I know it should b...
  • Billy-J
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing phone and no premium access

I changed my phone and downloaded Spotify but I cannot get my premium acccess Please help asap I have no music anymorePlanFree/PremiumCountry FrnceDeviceXiami 8Operating SystemAndroid My Question or Issue

  • Newbie
  • I changed my phone and downloaded Spotify but I cannot get my premium acccess   Please help asap I have no music anymore Plan Free/Premium Country  Frnce Device Xiami 8 Operating S...
  • OneByBoo
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charged by Spotify and NO ONE WILL GET BACK to me and Contact Form will not connect

I HAVE BEEN DOUBLE CHARGED BY SPOTIFY FOR THE SAME ACCOUNT - DIRECTLY AND THEN THRU APPLE. I HAVE TRIED TO CONTACT SPOTIFY THRU THE CONTACT FORM WHICH WILL NOT CONNECT NO MATTER HOW MANY TIMES I TRY TO SUBMIT IT. I WANT A REFUND BEFORE I REACTIVATE T...

  • Newbie
  •   I HAVE BEEN DOUBLE CHARGED BY SPOTIFY FOR THE SAME ACCOUNT - DIRECTLY AND THEN THRU APPLE.  I HAVE TRIED TO CONTACT SPOTIFY THRU THE CONTACT FORM WHICH WILL NOT CONNECT NO MATTER HOW MAN...
  • Daisy
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Assinatura Spotify Premium

Estou com um problema. Uso spotify a 2 anos e sempre efetuei o pagamento por boleto bancário, até receber uma notificação no aplicativo que o programa não aceitaria mais essa forma de pagamento. Então eu registrei meu cartão de crédito, porém ele fez...

  • Newbie
  • Estou com um problema. Uso spotify a 2 anos e sempre efetuei o pagamento por boleto bancário, até receber uma notificação no aplicativo que o programa não aceitaria mais essa forma de pagamento. Entã...
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Charged and switched to Premium Family without being asked

PlanPremiumCountry New Zealand My Question or Issue I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed that i was charged $22.50 this month and have now been upgraded to a Premium Family plan. This wa...

  • Newbie
  • Plan Premium Country  New Zealand       My Question or Issue   I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed t...
  • OneByBoo
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

student account with showtime

So I recently added Showtime to my accout and it linked to my boyfriend's mom account who use to have a showtime account that I previously used and was once logged into. Is there a way to switch that and create a showtime account linked to my email? ...

  • Newbie
  • So I recently added Showtime to my accout and it linked to my boyfriend's mom account who use to have a showtime account that I previously used and was once logged into. Is there a way to switch that...
  • OneByBoo
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

why can't I get premium student?

PlanPremium for StudentsCountry USADeviceIPhone 7Operating SystemIDK My Question or IssueI am 18 and enrolled at a qualified school but spotify says they cannot verify me when I put in my information. Does anyone have any tips? It says you have to be...

  • Newbie
  •   Plan Premium for Students Country  USA Device IPhone 7 Operating System IDK   My Question or Issue I am 18 and enrolled at a qualified school but spotify says they cannot ...
  • OneByBoo
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

I'm trying to renew my student premium but my college is no longer there?

I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew it and my college (Fife College) is no longer there...

  • Newbie
  • I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew ...
  • OneByBoo
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Mudança de plano

Plano: Spotify Premium Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja contratado ou terei que pagar o valor integral novamente.

  • Newbie
  •   Plano: Spotify Premium    Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja ...
  • Bittencourt
  • Spotify Star
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Charged for premium and premium family

PlanPremium FamilyCountry CanadaDevicePixel 2Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019. On 1/2/2019 I upgraded to premium for family and was charged $14....

  • Newbie
  •   Plan Premium Family Country  Canada Device Pixel 2 Operating System   My Question or Issue   I was charged the $9.99/mth fee on 12/31/2018 for my premium account, whi...
  • Billy-J
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • Double billed
    Double Charged
    Premium accounts
  • 313 Views
  • 1 replies
  • 0 likes

PAYMENT ACCOUNT

PlanFreeCountrySpain Device(iPhone 7 )Operating System(iOS 10) My Question or Issue How can I know what corresponds to this payment Spotify P0********* ?

  • Newbie
  • Plan Free Country Spain  Device (iPhone 7 ) Operating System (iOS 10)   My Question or Issue  How can I know what corresponds to this payment Spotify P0********* <sen...
  • Billy-J
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Subsription

PlanFree/Premium My Question or Issue I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do that?

  • Newbie
  • Plan Free/Premium     My Question or Issue  I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Pagamento Indevido

Olá! O Spotify me dispobilizou um teste de 30 dias, porém pediram para registrar meu cartão. Entretanto, debitaram da minha um mês, sendo que o acordo era debitar só a partir de fevereiro/2019. Gostaria de saber o que fazer para proceder nessa situaç...

  • Casual Listener
  • Olá! O Spotify me dispobilizou um teste de 30 dias, porém pediram para registrar meu cartão. Entretanto, debitaram da minha um mês, sendo que o acordo era debitar só a partir de fevereiro/2019. Gosta...
  • Bittencourt
  • Spotify Star
  • 163 Views
  • 3 replies
  • 0 likes
  • 163 Views
  • 3 replies
  • 0 likes