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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11212 Views
  • 24 replies
  • 2 likes
  • 11212 Views
  • 24 replies
  • 2 likes

Superuser Contribution Hulu got cancelled when I updated my payment info

I had to update my payment info and found out that I no longer have Hulu. Help?! PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • I had to update my payment info and found out that I no longer have Hulu. Help?!   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating S...
  • Xenia
  • Moderator
  • 652 Views
  • 2 replies
  • 0 likes
  • 652 Views
  • 2 replies
  • 0 likes

Solved!! Change Subscription from Premium to Premium Family

I am currently on Premium and would like to change to Premium Family, how do I do this? Thanks

  • Visitor
  • I am currently on Premium and would like to change to Premium Family, how do I do this?   Thanks    
  • EthanS1
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong

PlanPremiumCountryCanadaDevice(iPhone 7 PlusOperating System(iOS 13.3) My Question or IssueCan’t pay for Spotify error appears on screen saying something went wrong try again

  • Casual Listener
  • Plan Premium Country Canada Device (iPhone 7 Plus Operating System (iOS 13.3)   My Question or Issue Can’t pay for Spotify error appears on screen saying something went wrong try again
  • Arjun3
  • Casual Listener
  • 621 Views
  • 2 replies
  • 1 likes
  • 621 Views
  • 2 replies
  • 1 likes

Superuser Contribution Re: Getting charged for premium when I'm already on a family plan

Hi, I was on the free trail but was late about a day to change it to the family plan. I was being charged straightaway for the premium plan since i have passed the date of the free trail. Is it possible for a refund?

  • Visitor
  • Hi, I was on the free trail but was late about a day to change it to the family plan. I was being charged straightaway for the premium plan since i have passed the date of the free trail. Is it possi...
  • Mario
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adesão premium duo, cobrança realizada ontem (01/04), porém hoje não consta compra no cartão

Prezados,Ontem (01/04) realizei adesão do plano premium duo, com isso foi realizada cobrança do plano no valor de R$21,90 e duas transações pendentes de R$10,00 (o que segundo vi no suporte, é normal). O que me chamou atenção é que hoje puxei o extra...

IMG_20200402_075417_746.JPG
  • Visitor
  • Prezados, Ontem (01/04) realizei adesão do plano premium duo, com isso foi realizada cobrança do plano no valor de R$21,90 e duas transações pendentes de R$10,00 (o que segundo vi no suporte, é norm...
  • Elena
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No 1 month trial after clicking ads link on FB

After clicking Ads on FB, there is no option for 1 month trial and Charging after trailPlanFree/PremiumCountryVNDeviceIphone SEOperating SystemiOS 12 My Question or Issue

  • Newbie
  • After clicking Ads on FB, there is no option for 1 month trial and Charging after trail Plan Free/Premium Country VN Device Iphone SE Operating System iOS 12   My Question or Issue &n...
  • Elena
  • Moderator
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for old account after I switched to Premium for Family.

I switched months ago, and I still have monthly charges on my credit card for my old account, which definitely isn't the Premium for Family payment: that is on my brothers card.

  • Newbie
  • I switched months ago, and I still have monthly charges on my credit card for my old account, which definitely isn't the Premium for Family payment: that is on my brothers card.
  • Xenia
  • Moderator
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

premium to family but family not showing

PlanFree/PremiumCountryIndiaDevice(OnePlus 6t)Operating System(Android Oreo) My Question or Issuetoday I upgraded my premium account to the family but it's still showing normal premium account family is not active payment is done my normal premium ac...

  • Regular
  • Plan Free/Premium Country India Device (OnePlus 6t) Operating System (Android Oreo)   My Question or Issue today I upgraded my premium account to the family but it's still showing...
  • OneByBoo
  • Roadie
  • 972 Views
  • 8 replies
  • 0 likes
  • 972 Views
  • 8 replies
  • 0 likes

Superuser Contribution Sofort payment method not working?

Plan: Premium Country: Germany DeviceMacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to switch to Sofort for payment. I chose the bank and log in using online banking info, after I chose the Tan optisch or w...

  • Casual Listener
  • Plan: Premium   Country: Germany   Device Mac Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am trying to switch to Sofort for payment...
  • Ivan
  • Spotify Legend
  • 1272 Views
  • 3 replies
  • 0 likes
  • Payment
  • 1272 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Invite Link

i signed up for family premium 2 months ago and my husband is still unable to use the invite link sent.once it goes through to verifying the address it comes up with an error.I have tried logging out of all devices, re sending it, opened the link in ...

  • Casual Listener
  • i signed up for family premium 2 months ago and my husband is still unable to use the invite link sent. once it goes through to verifying the address it comes up with an error. I have tried loggin...
  • Ivan
  • Spotify Legend
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Solved!! Getting Popups with Premium

Long term Premium Subscriber here. Just got a popup on Android when clicking Your Library of an ad for some podcast I've never heard of. I pay for premium to NOT get ads. If I wanted to find a new podcast I'd browse my suggestions on the menu that's ...

  • Regular
  • Long term Premium Subscriber here. Just got a popup on Android when clicking Your Library of an ad for some podcast I've never heard of. I pay for premium to NOT get ads. If I wanted to find a new po...
  • Jose_M
  • Spotify Star
  • 19703 Views
  • 15 replies
  • 46 likes
  • 19703 Views
  • 15 replies
  • 46 likes

Superuser Contribution Lütfen Yardım

Spotify ı Deneme Sürümünü kullanıyordum ve iptal etmeyi unutmuştum kartımdan 17.99 tl para çekmiş iade nasil edebilirim premiumu iptal ettim

  • Casual Listener
  • Spotify ı Deneme Sürümünü kullanıyordum ve iptal etmeyi unutmuştum kartımdan 17.99 tl para çekmiş iade nasil edebilirim premiumu iptal ettim 
  • Elena
  • Moderator
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Upgrading to duo, saved music

PlanPremium/DuoCountryCanadaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueHello, So I have a question about the Spotify duo accounts. I saw this question asked but not really answered in another post. I know that if I upgrade my pla...

  • Newbie
  • Plan Premium/Duo Country Canada Device Huawei P20 Pro Operating System Android   My Question or Issue Hello,    So I have a question about the Spotify duo accounts. I saw t...
  • 引きこもり
  • Roadie
  • 706 Views
  • 1 replies
  • 1 likes
  • Duo
    Duo Mix
    Playlists
    saved music
    Subscription
  • 706 Views
  • 1 replies
  • 1 likes

Tenho plano premium e pago 16,90, mas num cartao diferente veio a cobraa de 199,00 e nao reconheco.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

Can you switch from Premium to PlayStation Music ?

I previously had Premium through PlayStation Music so I was paying my Spotify with my PlayStation Store wallet. At some point, I stopped Premium because I simply was not listening enough to warrant the cost. Now I want to go back to Premium with agai...

  • Music Fan
  • I previously had Premium through PlayStation Music so I was paying my Spotify with my PlayStation Store wallet. At some point, I stopped Premium because I simply was not listening enough to warrant t...
  • ViperHD
  • Music Fan
  • 745 Views
  • 2 replies
  • 0 likes
  • 745 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problems activating Hulu with the student discount

PlanStudent PremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhen I went to go activate my Hulu account, I hit "I do not have a Hulu account" and then it says the "We've hit a snag." It also says "We hit a snag" if I click I ...

  • Visitor
  •   Plan Student Premium Country United States Operating System Windows 10   My Question or Issue When I went to go activate my Hulu account, I hit "I do not have a Hulu account" and...
  • Elena
  • Moderator
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

6 months free trial not counting

Hey y'all. I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new account and when I try to redeem another trial it says I have one a...

  • Visitor
  • Hey y'all.    I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new a...
  • OneByBoo
  • Roadie
  • 519 Views
  • 1 replies
  • 1 likes
  • Premium
    Trial
  • 519 Views
  • 1 replies
  • 1 likes

Superuser Contribution Subscription

PlanStudent premium with headspace CountryUKMy Question or IssueMy subscription is £4.99 a month, but in 12 months will it automatically charge me £14.99 for Spotify and headspace or will it give me an option to renew?

  • Newbie
  • Plan Student premium with headspace  Country UK My Question or Issue My subscription is £4.99 a month, but in 12 months will it automatically charge me £14.99 for Spotify and headspace or w...
  • Ivan
  • Spotify Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I add headspace to a new premium subscription during the trial period?

I've just started a premium subscription which comes with a 30 day free trial period. Can I change this to a Headspace subscription and still get the 30 day free trial?

  • Visitor
  • I've just started a premium subscription which comes with a 30 day free trial period.  Can I change this to a Headspace subscription and still get the 30 day free trial?
  • Ivan
  • Spotify Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Maintaining Playlists when upgrading

I had Premium through Vodaphone. I’ve left vodaphone so want to upgrade to Premium. Will I be able to keep my library playlists or will they be lost? Also if A premium member were to upgrade to Spotify Family, & I were to join them, would I be able t...

  • Visitor
  • I had Premium through Vodaphone. I’ve left vodaphone so want to upgrade to Premium. Will I be able to keep my library playlists or will they be lost?   Also if A premium member were to upgrade...
  • Elena
  • Moderator
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes