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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

71148 Views

19 replies

94 likes

  • 71148 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134898 Views

69 replies

10 likes

Premium for Family
  • 134898 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73919 Views

89 replies

4 likes

  • 73919 Views
  • 89 replies
  • 4 likes

One payment declined, now no more Premium Family

Plan(Used to be) Premium FamilyCountryThe Netherlands My Question or IssueThe payment for the Premium Family subscription failed last week, now my account is back to the free version of Spotify. Do I need to enrol our family again to the whole Premiu...

Visitor

Plan (Used to be) Premium Family Country The Netherlands   My Question or Issue The payment for the Premium Family subscription failed last week, now my account is back to the free version...

Maxim

Spotify Star

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Will all my "hearted" music be automatically downloaded if I upgrade to premium?

I have lots of music and playlists "hearted" currently in free Spotify. I have limited space on my phone and do not want any of this downloaded. If I upgrade to Premium, will it automatically download all my music? Because that would not be preferabl...

Visitor

I have lots of music and playlists "hearted" currently in free Spotify.  I have limited space on my phone and do not want any of this downloaded.  If I upgrade to Premium, will it automatic...

AdamDamon

Community Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Have a student discount but system does not let me use

PlanPremiumCountryTurkeyDevice(iPhone 7 Plus)Operating System(iOS 14)My Question or IssueI am a university student and I am pretty sure I've been using student subscription since 2019. I still have my student discount until 16.04.2021. My payment pla...

Visitor

Plan Premium Country Turkey Device (iPhone 7 Plus) Operating System (iOS 14) My Question or Issue I am a university student and I am pretty sure I've been using student subscription since 20...

Luan

Spotify Star

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

I am not given the Premium Mix feature.

PlanPremium DuoCountryItalyDeviceiPhone 11 PRO MAXOperating SystemiOS 14 My Question or IssueI have a Premium Duo subscription, and there’s supposed to be a Duo Mix feature that should come with it. The thing is, the other component of the subscripti...

Visitor

Plan Premium Duo Country Italy Device iPhone 11 PRO MAX Operating System iOS 14   My Question or Issue I have a Premium Duo subscription, and there’s supposed to be a Duo Mix feature t...

Luan

Spotify Star

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

Giftcard code not working, No receipt cause it was won on an online sweepstake

Hi, I’m having trouble with my gift code not working and since it was won by a sweepstake i don’t have a receipt, only the physical card was sent

Visitor

Hi, I’m having trouble with my gift code not working and since it was won by a sweepstake i don’t have a receipt, only the physical card was sent

Billy-J

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

I think I am being charged twice

Hi, I've been a Spotify premium member for a few years now and the monthly £9.99 was always taken out of my bank account with my phone bill via EE. I've recently become a student and updated my account to have my student discount included. This all w...

Visitor

Hi,  I've been a Spotify premium member for a few years now and the monthly £9.99 was always taken out of my bank account with my phone bill via EE. I've recently become a student and updated m...

Billy-J

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Payment update

PlanPremiumCountryUAEDeviceIphoneOperating System(iOS) My Question or IssueI updated my payment details and I still get the same notification that i have to update it and its been going on like that for the past 2 days, any idea of whats going on?

Visitor

Plan Premium Country UAE Device Iphone Operating System (iOS)   My Question or Issue I updated my payment details and I still get the same notification that i have to update it and its...

Billy-J

Spotify Star

1089 Views

1 replies

0 likes

  • 1089 Views
  • 1 replies
  • 0 likes

canceled premium but still got charged

PlanFree/PremiumCountry Device()Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device () Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Solved!! Audio quality of premium duo

I was using premium till recently and then switched to duo. I got the feeling that single premium has better audio quality than duo premium. Is this true? Anyone else feel similarly? If this is the case then Spotify please don't do this, am most like...

Visitor

I was using premium till recently and then switched to duo. I got the feeling that single premium has better audio quality than duo premium. Is this true? Anyone else feel similarly? If this is the c...

Billy-J

Spotify Star

1613 Views

1 replies

0 likes

  • 1613 Views
  • 1 replies
  • 0 likes

Solved!! Can I have multiple Premium accounts/locations with a single billing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

2026 Views

5 replies

0 likes

  • 2026 Views
  • 5 replies
  • 0 likes

Change Billing Date Without Losing Hulu Subscription

I currently have the Spotify/Hulu bundle plan for $9.99/mo and I am wanting to push my billing date by a few days. Apparently the only way to change the billing date is to cancel my current subscription and activate it again on the date I want my bil...

Visitor

I currently have the Spotify/Hulu bundle plan for $9.99/mo and I am wanting to push my billing date by a few days. Apparently the only way to change the billing date is to cancel my current subscript...

Billy-J

Spotify Star

3583 Views

1 replies

0 likes

  • 3583 Views
  • 1 replies
  • 0 likes

Solved!! Duo Subscription

Can my wife and I combine our individual accounts to the Duo plan, without either of us losing all our music? We obviously live together so we meet the requirements and each of us have years of music downloaded. Thanks!

Visitor

Can my wife and I combine our individual accounts to the Duo plan, without either of us losing all our music? We obviously live together so we meet the requirements and each of us have years of music...

OneByBoo

Roadie

852 Views

1 replies

0 likes

  • 852 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan payment method

PlanFamilyCountryMalaysiaDevicePCOperating SystemWindows 10 My Question or IssueWhen I click on the 'credit or debit cards' option for the family plan monthly subscription it automatically sends me to the 'pay by mobile' option with no way of enterin...

Visitor

Plan Family Country Malaysia Device PC Operating System Windows 10   My Question or Issue When I click on the 'credit or debit cards' option for the family plan monthly subscription it...

Alex

Spotify Legend

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

Cannot switch from Family Premium to Student Premium

PlanFamily Premium (Current)CountryUSADeviceMobile (OnePlus 5T), DesktopOperating SystemWindows 10 My Question or IssueI currently am the head of a full Spotify Family plan and I want to switch to a Spotify Student Premium. I verified that my account...

Casual Listener

Plan Family Premium (Current) Country USA Device Mobile (OnePlus 5T), Desktop Operating System Windows 10   My Question or Issue I currently am the head of a full Spotify Family plan a...

Maxim

Spotify Star

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

Gift card PIN

I have been purchasing my daughter spotify cards every month to every three months for nearly two years, haven't had an issue yet. The one I purchased yesterday is a whole new experience. When she attempted to add it to her account it says it's inval...

Visitor

I have been purchasing my daughter spotify cards every month to every three months for nearly two years, haven't had an issue yet.  The one I purchased yesterday is a whole new experience. ...

Maxim

Spotify Star

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

Premium account - podcasts with ads.

As a premium Spotify user for more than 8 years; I continue to wonder why Spotify has continued to advertise Spotify Premium as an ad-free subscription option, when it’s far from that in actuality—specifically pertaining to popular podcasts. I wanted...

Casual Listener

As a premium Spotify user for more than 8 years; I continue to wonder why Spotify has continued to advertise Spotify Premium as an ad-free subscription option, when it’s far from that in actuality—sp...

MissKris10

Casual Listener

1442 Views

4 replies

0 likes

  • 1442 Views
  • 4 replies
  • 0 likes

Para iadesi

Merhaba.Ben, arkadaşım ile aile paketine geçtik. Geçmeden önce kendi paketimi iptal ettim ama yine ücret kesilmiş iade talep ediyorum.

Visitor

Merhaba. Ben, arkadaşım ile aile paketine geçtik. Geçmeden önce kendi paketimi iptal ettim ama yine ücret kesilmiş iade talep ediyorum.

Billy-J

Spotify Star

679 Views

1 replies

0 likes

  • 679 Views
  • 1 replies
  • 0 likes

Paid for Spotify Premium, didn't activate

PlanFree/PremiumCountryIndia DeviceOnePlus 8 ProOperating SystemAndroid 10 My Question or IssueI paid for the student plan for Spotify premium with my debit card, which is around Rs.59 for a yearly subscription. The amount was debited but I got an er...

Visitor

  Plan Free/Premium Country India   Device OnePlus 8 Pro Operating System Android 10   My Question or Issue I paid for the student plan for Spotify premium with my debit ca...

Jose_M

Spotify Star

1145 Views

1 replies

0 likes

  • 1145 Views
  • 1 replies
  • 0 likes

Solved!! Redeem Code funktioniert nicht

Was soll ich tun bei diesem Fehler? Du kannst diesen Code nicht einlösen, weil das jeweils nur für eine bestimmte Anzahl an Monaten Spotify Premium möglich ist. Bitte versuch es später noch einmal.

Casual Listener

Was soll ich tun bei diesem Fehler?   Du kannst diesen Code nicht einlösen, weil das jeweils nur für eine bestimmte Anzahl an Monaten Spotify Premium möglich ist. Bitte versuch es später noch ...

netravnen

Newbie

9044 Views

6 replies

0 likes

  • 9044 Views
  • 6 replies
  • 0 likes

Superuser Contribution [All Platforms][Social] Premium host subscription $50/month

Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not even spotify premium subscribers) to join the group class f...

Visitor

Add a premium subscription of say $50/month for professional dance/music/gym instructors. As a instructor i should be able to give out a link during the class which enables all students (not eve...

Xenia

Moderator

1572 Views

1 replies

2 likes

All Platforms
Social
  • 1572 Views
  • 1 replies
  • 2 likes