Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124234 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
45288 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
218039 Views
139 replies
12 likes
PlanFreeCountryRussiaDevicePC, Galaxy A50Operating SystemAndroid Oreo, Windows 10 My Question or IssueCan't buy a premium
Plan Free Country Russia Device PC, Galaxy A50 Operating System Android Oreo, Windows 10 My Question or Issue Can't buy a premium
Moderator
423 Views
1 replies
1 likes
I bought a gift card in Belgium and also have an account on spotify in Belgium. I've tried to redeem the code but it always says something went wrong. I've tried it several times but it doesn't work. I sent an email to spotify but here I only get the...
I bought a gift card in Belgium and also have an account on spotify in Belgium. I've tried to redeem the code but it always says something went wrong. I've tried it several times but it doesn't work....
Spotify Star
492 Views
3 replies
0 likes
The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months.What could be the reason for this? I am still a student and am verified as one, my plan typ...
The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months. What could be the reason for this? I...
Spotify Legend
579 Views
1 replies
0 likes
hello on Mei I al ready stop subcribtion for my account " P102B2AF01 ", but the bill still charge me until this month, how can that happen,, I can't contact any your Indonesian services or official account, and there is no phone number, can you help ...
hello on Mei I al ready stop subcribtion for my account " P102B2AF01 ", but the bill still charge me until this month, how can that happen,, I can't contact any your Indonesian services...
Spotify Star
430 Views
3 replies
0 likes
Hello GuysI just buy 3 monts premium trial on 30th june 2020. it was all fine untill today. suddenly my account is on free account not premium again.help please thanks.
Hello Guys I just buy 3 monts premium trial on 30th june 2020. it was all fine untill today. suddenly my account is on free account not premium again. help please 🙂 thanks.
Moderator
610 Views
4 replies
1 likes
I want buy premium subscribe, but I can't do this.I from Russia. I want to pay for a subscription, but I get an error (in the screenshot)My card is registered in Russia and fully working, the region in the profile is Russia
I want buy premium subscribe, but I can't do this. I from Russia. I want to pay for a subscription, but I get an error (in the screenshot) My card is registered in Russia and fully working, th...
Spotify Star
472 Views
1 replies
0 likes
Plan PremiumFree/PremiumCountry Singpaore Device desktop Mcbook(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi can MCO pay spotify family plan?I tried using paypal or switch to SG currency...
Plan Premium Free/Premium Country Singpaore Device desktop Mcbook (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc...
Spotify Star
507 Views
1 replies
1 likes
I just signed up for the premium 6 month trial for the first time, but after the trial is over am I still qualified to get the student premium version? I'm not sure how this works yet so I am a little worried.
I just signed up for the premium 6 month trial for the first time, but after the trial is over am I still qualified to get the student premium version? I'm not sure how this works yet so I am a littl...
Spotify Star
261 Views
1 replies
0 likes
I am currently a student so I have the student plan and get charged around 5 dollars the 4th of every month but I am noticing I am also getting charged 10 something as well around the 8/9 of every month!!! Help please!! I have checked to make sure I ...
I am currently a student so I have the student plan and get charged around 5 dollars the 4th of every month but I am noticing I am also getting charged 10 something as well around the 8/9 of every mo...
Spotify Star
370 Views
1 replies
0 likes
Hi, I want to switch to Premium Duo now that it's available, as I have a premium family account, but it's just me and my partner using it. I am not seeing any information as to what happens to my partner's account if I switch my subscription. Ideally...
Hi, I want to switch to Premium Duo now that it's available, as I have a premium family account, but it's just me and my partner using it. I am not seeing any information as to what...
Spotify Legend
11073 Views
10 replies
0 likes
PlanPremiumCountryIndonesia Operating System(Android, Windows 10)My Question or IssueI registered for the 3 month trials on 26 June 2020 and it was fine untill today my account went back as a Free account without any notifs. Is there any solutions fo...
Plan Premium Country Indonesia Operating System (Android, Windows 10) My Question or Issue I registered for the 3 month trials on 26 June 2020 and it was fine untill today my account wen...
Casual Listener
782 Views
4 replies
0 likes
Hello.I am user of spotify: Poul (polesch99@**bleep**) I have a strange problem.I and my friend are from Russia. My friend have subscribed for 3 trial month of Spotify Premium yesterday.But I can't do it.After clicking on offer with 3 month I see onl...
Hello. I am user of spotify: Poul (polesch99@**bleep**) I have a strange problem. I and my friend are from Russia. My friend have subscribed for 3 trial month of Spotify Premium yesterday. ...
Spotify Star
310 Views
1 replies
0 likes
Hello I need help, I don't know where or how to unhook my payment card. Could I please for help? best regards
Hello I need help, I don't know where or how to unhook my payment card. Could I please for help? best regards
Spotify Star
400 Views
1 replies
0 likes
My Question or IssueOkay, my subscription is ended too early. I started to subscribe on 25 june and there is a promo 3 month free. But now when i want play some music my premium was gone. It supposed to ended on september. Ive been try every method a...
My Question or Issue Okay, my subscription is ended too early. I started to subscribe on 25 june and there is a promo 3 month free. But now when i want play some music my premium was gone. It suppos...
Casual Listener
894 Views
6 replies
0 likes
I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...
I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose ...
Moderator
20913 Views
8 replies
0 likes
In October, I purchased on year of Spotify Premium, as opposed to a subscription. I did this because my wife already had an account and the family plan didn't make sense for us.I did not realize that "Duo" was being introduced a few months later, oth...
In October, I purchased on year of Spotify Premium, as opposed to a subscription. I did this because my wife already had an account and the family plan didn't make sense for us. I did not realize ...
Moderator
2178 Views
5 replies
0 likes
I have a Family account. My card expired few day ago and I'm trying to put the details of the new one but it's alway rejected without explanation.What to do?
I have a Family account. My card expired few day ago and I'm trying to put the details of the new one but it's alway rejected without explanation. What to do?
Casual Listener
438 Views
6 replies
0 likes
Hi All, I have earlier today attempted to change my subscription from Premium to Premium Duo. Twice now I have been able to select 'Premium Duo' in subscription, and proceed through to update payment details. When I go back to view my account, it sti...
Hi All, I have earlier today attempted to change my subscription from Premium to Premium Duo. Twice now I have been able to select 'Premium Duo' in subscription, and proceed through to updat...
Spotify Star
316 Views
1 replies
0 likes
Mi plan es Spotify premium, soy de México, tengo un Motorola g7 power con Android pie (9).Mi problem es que se me cobró 12 días después de haber hecho el pago, pague el día 30 de junio y se me cobró el día 12 de julio
Mi plan es Spotify premium, soy de México, tengo un Motorola g7 power con Android pie (9). Mi problem es que se me cobró 12 días después de haber hecho el pago, pague el día 30 de junio y se me cobr...
Spotify Star
400 Views
1 replies
0 likes
