Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 98341 Views
- 63 replies
- 8 likes
- 98341 Views
- 63 replies
- 8 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 12518 Views
- 24 replies
- 2 likes
- 12518 Views
- 24 replies
- 2 likes
Charged and cant refund
So I went to go try the xbox 6 months trial, and it wont let me and I still was charged 2 times and I cant refund it.
- So I went to go try the xbox 6 months trial, and it wont let me and I still was charged 2 times and I cant refund it.
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- Casual Listener
- 438 Views
- 2 replies
- 0 likes
- 438 Views
- 2 replies
- 0 likes
Charged for 2 accounts
PlanFree/PremiumCountryDenmarkDevice(iPhone 7, HP Pavilion, Samsung Galaxy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family account, which I'm paying 149 DKK for pr. month. I have discovered that I'm also ch...
- Plan Free/Premium Country Denmark Device (iPhone 7, HP Pavilion, Samsung Galaxy) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a family ac...
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- Spotify Star
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Ho diritto ad un rimborso?
Salve!Ho una domanda riguardo il mio abbonamento, ho un abbonamento a Spotify Students che si è rinnovato oggi. Ho già effettuato il pagamento del canone mensile e vorrei sapere se sono in tempo per chiedere un rimborso, rinunciando al servizio che m...
- Salve! Ho una domanda riguardo il mio abbonamento, ho un abbonamento a Spotify Students che si è rinnovato oggi. Ho già effettuato il pagamento del canone mensile e vorrei sapere se sono in tempo pe...
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- Casual Listener
- 553 Views
- 2 replies
- 0 likes
- 553 Views
- 2 replies
- 0 likes
Billed twice a month for who knows how long
Hello,I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don’t ever get emails from Spotify.I only have one subsc...
- Hello, I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don...
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- Roadie
- 625 Views
- 1 replies
- 0 likes
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HelphowSubscription
- 625 Views
- 1 replies
- 0 likes
6 months free if I am with internet provider
Hi, I have a contract with an internet provider. If you have this contract you can benefit 6 months Spotify premium free. But what happens if in like 3 months I resign the internet provider ? It will stop my free Spotify account or not ? Thank you
- Hi, I have a contract with an internet provider. If you have this contract you can benefit 6 months Spotify premium free. But what happens if in like 3 months I resign the intern...
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- Community Legend
- 457 Views
- 1 replies
- 0 likes
- 457 Views
- 1 replies
- 0 likes
Solved!! Changing Premium subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify Premium with Hulu and have recently become a Starbucks Partner. If I sign up f...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
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- Community Legend
- 652 Views
- 1 replies
- 0 likes
- 652 Views
- 1 replies
- 0 likes
Currys 6 Month - not eligible
PlanFree/PremiumCountryUKDevice(Galaxy s10+) My Question or IssueI have recently created an account and i am trying to activate a Curry promotion but I keep getting a message saying i am not eligible. Why is this?I have tried the online support chat ...
- Plan Free/Premium Country UK Device (Galaxy s10+) My Question or Issue I have recently created an account and i am trying to activate a Curry promotion but I keep getting a message say...
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- Casual Listener
- 635 Views
- 2 replies
- 1 likes
- 635 Views
- 2 replies
- 1 likes
no me deja contratar premium
( de esos puntos de carga no pasa) quiero contratar el plan familiar pero no me carga la informacion de la tarjeta,se quedan los 3 puntos de cargado y no puedo hacer nada (en todos los planes me pasa)
- ( de esos puntos de carga no pasa) quiero contratar el plan familiar pero no me carga la informacion de la tarjeta,se quedan los 3 puntos de cargado y no puedo hacer nada (en todos los plan...
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- Roadie
- 607 Views
- 1 replies
- 0 likes
- 607 Views
- 1 replies
- 0 likes
I'm being charged for multiple subscriptions
CountryArgentinaMy Question or IssueHello. Sometime in 2019, me and my family decided to switch from separate premium subscriptions for everybody to just one single family plan for all of us. It has a few months since then and we have found out that ...
- Country Argentina My Question or Issue Hello. Sometime in 2019, me and my family decided to switch from separate premium subscriptions for everybody to just one single family plan for all of us. I...
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- Roadie
- 360 Views
- 1 replies
- 0 likes
- 360 Views
- 1 replies
- 0 likes
charged two separate amounts
PlanPremium DeviceGalaxy Note 10+ My Question or Issuei was charged two separate amounts, One being the normal $10.80 for premium and then i got charged a separate $30 and i cant find any information as to why. I went into my receipts on my Spotify a...
- Plan Premium Device Galaxy Note 10+ My Question or Issue i was charged two separate amounts, One being the normal $10.80 for premium and then i got charged a separate $30...
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- Roadie
- 592 Views
- 1 replies
- 0 likes
- 592 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution 6 month free trial not eligible? Xbox game pass
PlanFree/ trying to get PremiumCountryUnited StatesDevice(PC)Operating System(Windows 10,etc.) My Question or IssueJust got the email about the 6 month free trial from Xbox Game Pass but when I try to redeem it I get "It looks like you’re not eligibl...
- Plan Free/ trying to get Premium Country United States Device (PC) Operating System (Windows 10,etc.) My Question or Issue Just got the email about the 6 month free trial from Xbox G...
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- Visitor
- 18719 Views
- 11 replies
- 4 likes
- 18719 Views
- 11 replies
- 4 likes
3 Month Trial
PlanFree/PremiumCountryAustralia Device(iPhone 11, , Macbook Pro late 2014)Operating System(iOS 13.4.1, Mac High Sierra 10.13.6 ) My Question or Issue I've just signed up from Apple Music and my friend said I could do a 3 month trial to see if I like...
- Plan Free/Premium Country Australia Device (iPhone 11, , Macbook Pro late 2014) Operating System (iOS 13.4.1, Mac High Sierra 10.13.6 ) My Question or Issue &nbs...
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- Spotify Star
- 1304 Views
- 1 replies
- 0 likes
- 1304 Views
- 1 replies
- 0 likes
Banner Ads on Premium
PlanPremiumCountryGermanyDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or IssueI'm receiving Content Ads (e.g. Audio Books) as Full screen Interstitials, although I'm on premium. This is extremely annoying! The Ad-free experience has been...
- Plan Premium Country Germany Device Samsung Galaxy A5 Operating System Android My Question or Issue I'm receiving Content Ads (e.g. Audio Books) as Full screen Interstitials, althoug...
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- Spotify Star
- 898 Views
- 1 replies
- 0 likes
- 898 Views
- 1 replies
- 0 likes
Superuser Contribution Trying to enter giftcard
PlanPremiumCountryU.S.Device(PC)Operating System(Windows 10) My Question or IssueEvery time I enter the pin code for my gift card with the postal code I get "Something went wrong. Try again, or get help."
- Plan Premium Country U.S. Device (PC) Operating System (Windows 10) My Question or Issue Every time I enter the pin code for my gift card with the postal code I get "Something went w...
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- Moderator
- 300 Views
- 3 replies
- 0 likes
- 300 Views
- 3 replies
- 0 likes
Superuser Contribution Can’t start Premium Subscription?
PlanFreeCountryUSAMy Question or IssueHello all! This is my first post on here so sorry if I seem like I don’t know what’s going on. Anyways, for some reason, I am unable to start my subscription for Premium. I’ve had it for a while but I had to canc...
- Plan Free Country USA My Question or Issue Hello all! This is my first post on here so sorry if I seem like I don’t know what’s going on. Anyways, for some reason, I am unable to start my subscr...
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- Moderator
- 243 Views
- 1 replies
- 0 likes
- 243 Views
- 1 replies
- 0 likes
Superuser Contribution Doble pago en tarjeta
PlanPremiumCountryArgentinaDeviceMoto G5s PlusOperating SystemAndroid8 My Question or IssueEn el resumen de mí tarjeta de crédito aparece cobrado dos veces Spotify, con cargos diferentes, para el mismo mes .
- Plan Premium Country Argentina Device Moto G5s Plus Operating System Android8 My Question or Issue En el resumen de mí tarjeta de crédito aparece cobrado dos veces Spotify, c...
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- Spotify Legend
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
Subscription cancellation
Hi!So I’ve been charged 6,99€ for my Premium account. I don’t really need it right now, and I would like to get my money back!Thanks PlanPremiumDeviceiPhone 6sOperating SystemiOS 13 My Question or Issue
- Hi! So I’ve been charged 6,99€ for my Premium account. I don’t really need it right now, and I would like to get my money back! Thanks Plan Premium Device iPhone 6s Operating System i...
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- Spotify Star
- 285 Views
- 1 replies
- 0 likes
- 285 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Falha de pagamento
Pagamento via boleto bancário foi efetuado dia 08/04/20, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, nada mudou! Por favor, liberem
- Pagamento via boleto bancário foi efetuado dia 08/04/20, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, nada...
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- Casual Listener
- 577 Views
- 4 replies
- 0 likes
- 577 Views
- 4 replies
- 0 likes
Spotify charged me in GBP when my account is in EUR - there was an extra charge
As you can see from the screenshot there was 11.52€ deducted from my account and not 10.99€, because of some currency conversion. Why does this happen if my accounts are in Euro?
- As you can see from the screenshot there was 11.52€ deducted from my account and not 10.99€, because of some currency conversion. Why does this happen if my accounts are in Euro?
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- Visitor
- 369 Views
- 1 replies
- 0 likes
- 369 Views
- 1 replies
- 0 likes
Payment for Premium not Working
PlanFreeCountry USA DeviceIphone 11Operating SystemiOS 13.4.1 My Question or IssueMy subscription just ran out a day or two a go however it won't let me purchase a premium subscription again? it keeps telling me to try again and I've tried on my phon...
- Plan Free Country USA Device Iphone 11 Operating System iOS 13.4.1 My Question or Issue My subscription just ran out a day or two a go however it won't let me p...
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- Roadie
- 745 Views
- 5 replies
- 1 likes
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PC
- 745 Views
- 5 replies
- 1 likes