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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149028 Views

69 replies

10 likes

Premium for Family
  • 149028 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94512 Views

89 replies

4 likes

  • 94512 Views
  • 89 replies
  • 4 likes

Superuser Contribution Servicio NO Contratado

PlanFree/PremiumCountryMEXICODevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueME ESTAN HACIENDO CARGOS A MI TARJETA DE CREDITO Y YO NO HE CONTRATADO ESTE SERVICIO, NI...

Visitor

Plan Free/Premium Country MEXICO Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ME ESTA...

Ver

Spotify Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

Payment not processed

PlanFree/PremiumCountryIndiaDevice(iPhone XR)Operating System(iOS 14) My Question or IssuePaid for premium...charged 999 for a year...but still appears as fee...

Visitor

Plan Free/Premium Country India Device (iPhone XR) Operating System (iOS 14)   My Question or Issue Paid for premium...charged 999 for a year...but still appears as fee...

Billy-J

Spotify Star

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed Payment

PlanPremiumCountryJodan My Question or IssueHi I am asked to update my payment method or else my subscription will not be renewed. I tried updating my payment method using three different cards and one of the is the same card that is being used ever ...

Visitor

Plan Premium Country Jodan   My Question or Issue Hi I am asked to update my payment method or else my subscription will not be renewed. I tried updating my payment method using three diff...

Elena

Moderator

1008 Views

1 replies

0 likes

failed payment
  • 1008 Views
  • 1 replies
  • 0 likes

3 months free change plan

PlanFree/CountrySpainDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a question, can I start premium plan for the 3 free premium months and before the 3 month...

Visitor

Plan Free/ Country Spain Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a questi...

Billy-J

Spotify Star

943 Views

1 replies

0 likes

  • 943 Views
  • 1 replies
  • 0 likes

Payment error

Ho riscontrato un problema con il pagamento per passaggio a premium. Ho provato con due carte appartenenti a due banche diverse ma da errore a entrambe.ho provato con la navigazione in incognito.la carta è abilitata per l’estero.ci sono abbastanza so...

Casual Listener

Ho riscontrato un problema con il pagamento per passaggio a premium. Ho provato con due carte appartenenti a due banche diverse ma da errore a entrambe. ho provato con la navigazione in incognito. ...

Paolo11398

Casual Listener

867 Views

4 replies

1 likes

  • 867 Views
  • 4 replies
  • 1 likes

[All Platforms][Developer] Cant buy Duo premium, no matter the option

Cant buy Duo premium on south africa store, no matter the option it always defaults to mobile(vodacom) payment which is more expensive and i dont have a vodacom cell number, Fix your site and improve your support agents, They dont actually read what ...

Casual Listener

Cant buy Duo premium on south africa store, no matter the option it always defaults to mobile(vodacom) payment which is more expensive and i dont have a vodacom cell number, Fix your site and improve...

515 Views

0 replies

0 likes

All Platforms
Developer
  • 515 Views
  • 0 replies
  • 0 likes

Solved!! Start 3 month Premium

PlanFree. Want a PremiumCountryUkraineDeviceAsus x75vc | Samsung Galaxy M31sOperating SystemWindows 10 | Android 10 My Question or IssueHi. I want to start premium but when I enter my card info I always get the message "Something went wrong. Please t...

Casual Listener

Plan Free. Want a Premium Country Ukraine Device Asus x75vc | Samsung Galaxy M31s Operating System Windows 10 | Android 10   My Question or Issue Hi. I want to start premium but when I...

Billy-J

Spotify Star

723 Views

1 replies

3 likes

  • 723 Views
  • 1 replies
  • 3 likes

How to keep downloaded music on phone without internet

PlanPremium CountryUnited States DeviceiPhone SE My Question or IssueHello! My question is, if I pay in advance for a period of time (say 12 months) does that mean that I won't need internet access to my phone in order to maintain the ability to play...

Newbie

Plan Premium    Country United States   Device iPhone SE   My Question or Issue Hello!  My question is, if I pay in advance for a period of time (say 12 months) doe...

Billy-J

Spotify Star

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Can't start premium

Planwant to start PremiumCountryUkraineDeviceMacBook Pro 2019Operating SystemmacOS 10.15.7 (19H2) My Question or IssueHi. I want to start premium but when I enter my card info I always get the message "Something went wrong. Please try again, or go to...

Casual Listener

Plan want to start Premium Country Ukraine Device MacBook Pro 2019 Operating System macOS 10.15.7 (19H2)   My Question or Issue Hi. I want to start premium but when I enter my card inf...

DenM1ha

Casual Listener

747 Views

3 replies

1 likes

  • 747 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pagamento na troca de plano

Olá, Tenho uma assinatura Premium individual e quero mudar para o Plano Família, minha dúvida é: a cobrança desse mês já foi feita no meu cartão, trocando o plano virá uma segunda cobrança ou o valor do novo plano virá à partir do próximo mês? Como f...

Newbie

Olá,   Tenho uma assinatura Premium individual e quero mudar para o Plano Família, minha dúvida é: a cobrança desse mês já foi feita no meu cartão, trocando o plano virá uma segunda cobrança o...

OneByBoo

Roadie

1214 Views

1 replies

0 likes

cobrança
Famil Plan
Premium
  • 1214 Views
  • 1 replies
  • 0 likes

I can't pay for my subscription

Не могу оплатить подписку. У меня нет ни одной пластиковой карты Visa или Mastercard поэтому я создал виртуальную карту через банки моей страны (России) в частности qiwi.com , Яндекс.Деньги, СберБанк и пытаюсь привязать какую либо из них к моему проф...

Visitor

Не могу оплатить подписку. У меня нет ни одной пластиковой карты Visa или Mastercard поэтому я создал виртуальную карту через банки моей страны (России) в частности qiwi.com , Яндекс.Деньги, СберБанк...

OneByBoo

Roadie

1243 Views

1 replies

0 likes

  • 1243 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 months free trial offer

PlanTrial PremiumCountryItalyDeviceOne Plus 7Operating System(Android Oxygen) My QuestionI've never had Spotify Premium, only the Free one. Today I signed up for a 3 month trial offer and I prepaid premium account for one year from the end of the off...

Newbie

Plan Trial Premium Country Italy Device One Plus 7 Operating System (Android Oxygen)   My Question I've never had Spotify Premium, only the Free one. Today I signed up for a 3 month tr...

Mihail

Spotify Legend

2657 Views

2 replies

0 likes

3 months
offer
  • 2657 Views
  • 2 replies
  • 0 likes

Superuser Contribution Canceling Premium due to pop-up ads to premium users

Canceling my membership since Spotify doesn't care about premium users not wanting to see ads that they are calling a "feature" or "recommendation" If I'm paying, I expect NO ADS. I have ALL NOTIFICATIONS OFF, RESPECT IT, SPOTIFY. PlanPremium DeviceS...

Roadie

Canceling my membership since Spotify doesn't care about premium users not wanting to see ads that they are calling a "feature" or "recommendation"   If I'm paying, I expect NO ADS.  I ha...

Mr_Rhee

Music Fan

940 Views

4 replies

1 likes

  • 940 Views
  • 4 replies
  • 1 likes

Superuser Contribution New subscription / Custom URL

Hello, I recently just canceled my old account and signed up for a new premium subscription for my business. I went through the process and picked the username I wanted but it doesn't seem to display other from the weird string of letters/numbers. Do...

Casual Listener

Hello,   I recently just canceled my old account and signed up for a new premium subscription for my business. I went through the process and picked the username I wanted but it doesn't seem t...

Mihail

Spotify Legend

2399 Views

5 replies

0 likes

  • 2399 Views
  • 5 replies
  • 0 likes

Move abroad

Hi,I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I change my country (without creating a new account and...

Casual Listener

Hi, I moved from The Netherlands to Belgium some time ago and I'd like to share a duo account with my roommate now, but this doesn't work since my account is still set in The Netherlands. How can I ...

Maxim

Spotify Star

518 Views

1 replies

0 likes

Account
  • 518 Views
  • 1 replies
  • 0 likes

PAYMENT PROBLEM

Hiçbiri olamaz. Ancak, ne kadar çok sağlarsanız, denemek ve yardım etmek bizim için o kadar kolay olacaktır.PlanÜcretsiz / PremiumÜlke Türkiye cihaz Samsung a31İşletim sistemiAndroid Sorum veya SorunumÖdeme sorunu yaşıyorum.Ödemeye çalışıyorum ama kr...

Visitor

Hiçbiri olamaz. Ancak, ne kadar çok sağlarsanız, denemek ve yardım etmek bizim için o kadar kolay olacaktır. Plan Ücretsiz / Premium Ülke Türkiye    cihaz Samsung a31 İşletim sist...

OneByBoo

Roadie

712 Views

1 replies

0 likes

  • 712 Views
  • 1 replies
  • 0 likes

Premium still plays ads

PlanPremiumCountryUSADeviceGalaxy Note 20 UltraOperating SystemAndroid 10 My Question or IssueI've been getting ads in the Besties Podcast. I'm aware of Artist generated ones, I have that when I listen to Rooster Teeth and others. This is a SPOTIFY p...

Newbie

Plan Premium Country USA Device Galaxy Note 20 Ultra Operating System Android 10   My Question or Issue I've been getting ads in the Besties Podcast. I'm aware of Artist generated ones...

OneByBoo

Roadie

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

Can't activate my 3 month free trial

PlanFree/PremiumCountryUkraineOperating SystemWindows 10 My Question or IssueI am unable to start my 3 month premium holiday trial. I entered my credit card information, but I get the message “Something went wrong. Please try again or contact our sup...

Casual Listener

  Plan Free/Premium Country Ukraine Operating System Windows 10   My Question or Issue I am unable to start my 3 month premium holiday trial. I entered my credit card information, ...

Billy-J

Spotify Star

993 Views

3 replies

0 likes

  • 993 Views
  • 3 replies
  • 0 likes

Wrong Premium Charcing

I was using Student version of the Premium for years. When the time expired, I always sent the required documents. Suddenly, without any notification mail, Spotify started charging normal Premium price. I canceled my Premium membership when I realize...

Visitor

I was using Student version of the Premium for years. When the time expired, I always sent the required documents. Suddenly, without any notification mail, Spotify started charging normal Premium pri...

Billy-J

Spotify Star

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes

Plan changed without my knowledge--what next?

PlanStudent Premium w Headspace --> Premium w HeadspaceCountryUK Device(iPhone 8+, PC)Operating System(Windows 10, iOS 14) My Question or IssueMy plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informe...

Casual Listener

Plan Student Premium w Headspace --> Premium w Headspace Country UK   Device (iPhone 8+, PC) Operating System (Windows 10, iOS 14)   My Question or Issue My plan changed from ...

Billy-J

Spotify Star

1055 Views

1 replies

0 likes

Payment
Premium
Student
student premium
  • 1055 Views
  • 1 replies
  • 0 likes