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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128614 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56633 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231553 Views
144 replies
13 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up for the duo account about two weeks ago. I thought it said the first month was fr...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I signe...
Spotify Star
351 Views
1 replies
0 likes
PlanPremiumCountryUSADevice(iPhone XR, Windows PC, TCL Roku TV)Operating System(iOS 13, Windows 10, Roku) My Question or IssueI have had Spotify's Premium Student account for a while now, and I like that it also comes with Hulu. However, I've had som...
Plan Premium Country USA Device (iPhone XR, Windows PC, TCL Roku TV) Operating System (iOS 13, Windows 10, Roku) My Question or Issue I have had Spotify's Premium Student account for...
Moderator
891 Views
1 replies
0 likes
Hi there, I was sent an email to re-verify my student plan. I have not capped out at the 4 years yet, so I clicked on the "re-verify" button on the email, and it takes me to a page that just is an overview of my account. There is no place to re-verif...
Hi there, I was sent an email to re-verify my student plan. I have not capped out at the 4 years yet, so I clicked on the "re-verify" button on the email, and it takes me to a page that just is an ...
Visitor
1355 Views
1 replies
1 likes
Planfree but trying to redeem gift cardCountrybahrainDevicedesktopOperating Systemwindows My Question or Issuei have bought a spotify gift card from a machine from a very well known company in bahrain which lets you get gift cards and pay bills but w...
Plan free but trying to redeem gift card Country bahrain Device desktop Operating System windows My Question or Issue i have bought a spotify gift card from a machine from a very wel...
Spotify Star
606 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just paid for premium today. Haven't yet got the receipt nor has it changed. The upgrade bu...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
Spotify Legend
280 Views
1 replies
0 likes
Continuation of previous topic:https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568 This is still not working for me. On a Windows 10 PC using Chrome I now getthe same error message but on the "Change Plans" page...
Continuation of previous topic: https://community.spotify.com/t5/Ongoing-Issues/Cannot-switch-to-Premium-Duo/idi-p/4988568 This is still not working for me. On a Windows 10 PC using Chrome ...
Moderator
3571 Views
7 replies
2 likes
i want to change the payment date on my family plan - as I understand I just cancel/downgrade and then subscribe again on the desired date. But how does this affect my family members? Would I need to add them to the plan again?
i want to change the payment date on my family plan - as I understand I just cancel/downgrade and then subscribe again on the desired date. But how does this affect my family members? Would I need to...
Moderator
338 Views
1 replies
0 likes
My Question or IssueDuo sounds great as my household currently has two separate premium accounts. Is it possible to combine the two accounts without losing our playlists?
My Question or Issue Duo sounds great as my household currently has two separate premium accounts. Is it possible to combine the two accounts without losing our playlists?
Moderator
392 Views
2 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/StudentCountryU.K. Operating System(iOS 10 My Question or IssueI’m short on money this month and thought I’d cancelled my s...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Student Country U.K. Operating System (iOS 10 My...
Moderator
292 Views
1 replies
0 likes
PlanFree/PremiumCountry I use to have the premium plan and recently moved back home and join the family plan, do u need to cancel the premium plan or will it automatically cancel once I accept to join the family plan?
Plan Free/Premium Country I use to have the premium plan and recently moved back home and join the family plan, do u need to cancel the premium plan or will it automatically cancel once I ...
Spotify Star
278 Views
1 replies
0 likes
I have just recently started a 3-month trial Premium and I want to cancel it now to not forget about it and not be charged in the future. But I am afraid it may cancel all the remaining days of trial. I cannot find any info about this.
I have just recently started a 3-month trial Premium and I want to cancel it now to not forget about it and not be charged in the future. But I am afraid it may cancel all the remaining days of trial...
Spotify Star
807 Views
1 replies
0 likes
Today i tried to subscribe spotify premium but after i put my information it keep loading and nothing happened i tried to open it on safari and chrome and its the same thingPlanFree/PremiumCountryEgyptDevice(Macbook Pro ) My Question or Issue
Today i tried to subscribe spotify premium but after i put my information it keep loading and nothing happened i tried to open it on safari and chrome and its the same thing Plan Free/Premium Coun...
Spotify Legend
294 Views
2 replies
0 likes
Greetings,I have been using spotify premium for some time now, and came across the duo for partners.I have been trying to add my wife, but address confirmation is not working, even with both devices turned on, spotify app is on, device location is on...
Greetings, I have been using spotify premium for some time now, and came across the duo for partners. I have been trying to add my wife, but address confirmation is not working, even with both devi...
Spotify Legend
593 Views
3 replies
0 likes
PlanPremium DuoCountryMoldovaDevice(iPhone XS)Operating System(iOS 13.) My Question or IssueHi, i started a premium duo subscription, enter home adress, send invite link to my wife, enter same adress on her device, and receive error adress incorrect....
Plan Premium Duo Country Moldova Device (iPhone XS) Operating System (iOS 13.) My Question or Issue Hi, i started a premium duo subscription, enter home adress, send invite link to m...
Moderator
945 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm in the process of going through a divorce and have the family plan at the moment. I want ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm in ...
Spotify Star
2095 Views
5 replies
0 likes
Hello, I paid Premium via Bouygues Telecom (a French operator partner), I canceled on the Bouygues platform in order to subscribe to Family. I cannot subscribe to Family because "you received Spotify Premium through one of our partners, you aren't el...
Hello, I paid Premium via Bouygues Telecom (a French operator partner), I canceled on the Bouygues platform in order to subscribe to Family. I cannot subscribe to Family because "you received Spoti...
Moderator
1714 Views
7 replies
0 likes
i deleted my facebook account that was connected to my spotify and now i cant log into my account that has premium. I have tried every email and password i have and have tried to reset them all and no luck. This isnt the first time i have had to go t...
i deleted my facebook account that was connected to my spotify and now i cant log into my account that has premium. I have tried every email and password i have and have tried to reset them all and n...
Spotify Star
373 Views
1 replies
0 likes
PlanFree/PremiumCountryKazakhstan DeviceiPhone XR Operating SystemiOS 10 My Question or IssueFirstly, I can’t use my first month free subscription. I don’t know but today my “month” subscription ends.Secondly, because of end of my “month “ subscripti...
Plan Free/Premium Country Kazakhstan Device iPhone XR Operating System iOS 10 My Question or Issue Firstly, I can’t use my first month free subscription. I don’t know but...
Spotify Legend
301 Views
1 replies
0 likes
After subscription was expired for 3days since 18July, today 21July I paid for the same plan with Premium Family but my next subscription date will be 18Aug which I lose 3days.during those expired days I couldn’t even use Spotify.
After subscription was expired for 3days since 18July, today 21July I paid for the same plan with Premium Family but my next subscription date will be 18Aug which I lose 3days. during those expire...
Moderator
307 Views
1 replies
0 likes
For some reason I was charged the Duo plan when I always pay for the student one. I tried navigating the help section of the site but there's not a lot I can do there. There's not a lot of information on how to contact spotify directly CountryBrazil
For some reason I was charged the Duo plan when I always pay for the student one. I tried navigating the help section of the site but there's not a lot I can do there. There's not a lot of i...
Spotify Star
324 Views
1 replies
0 likes
