Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
72903 Views
31 replies
2 likes
Moderator
121003 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
157457 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
308334 Views
171 replies
13 likes
PlanPremium FamilyCountryUKDevicen/aOperating Systemn/a My Question or Issue I would like to cancel my Family subscription and revert to the free version, but plan to reactivate later in the year. Would it be possible to reactivate the family plan wi...
Plan Premium Family Country UK Device n/a Operating System n/a My Question or Issue I would like to cancel my Family subscription and revert to the free version, but plan to ...
Spotify Legend
3590 Views
1 replies
0 likes
previously I subscribed to premium for students. when I get a notification that my payment failed, I tried to update it using card payment as usual, but now there are only payments via mobile phone bill. the payments that I usually make via debit car...
previously I subscribed to premium for students. when I get a notification that my payment failed, I tried to update it using card payment as usual, but now there are only payments via mobile phone b...
Spotify Legend
471 Views
1 replies
0 likes
PlanPremiumCountryBelguimDeviceMSI laptop and Galaxy A9 (2018)Operating SystemWindows 10 and Android 10 with one UI 2.0 My Question or IssueSo, I want to change my monthly Premium subscription to a yearly Premium subscription. I saw no way to do this...
Plan Premium Country Belguim Device MSI laptop and Galaxy A9 (2018) Operating System Windows 10 and Android 10 with one UI 2.0 My Question or Issue So, I want to change my monthly Pr...
Spotify Legend
501 Views
1 replies
0 likes
My Question or IssueHello, I am simply trying to upgrade to spotify premium. I just downloaded Spotify today for the first time in my life. I am living in Germany. I have a German bank account with a registered German address and registered German Bi...
My Question or Issue Hello, I am simply trying to upgrade to spotify premium. I just downloaded Spotify today for the first time in my life. I am living in Germany. I have a German bank acco...
Spotify Legend
1349 Views
1 replies
1 likes
PlanPremiumCountryIndonesiaDeviceXiaomi Redmi Note 8 Pro and variousOperating SystemAndroid 10 My Question or IssueI started subscribing to Premium Family Package (5 person) on 17 Dec 20, I paid by using my bank's auto debit. The subscription should ...
Plan Premium Country Indonesia Device Xiaomi Redmi Note 8 Pro and various Operating System Android 10 My Question or Issue I started subscribing to Premium Family Package (5 person) ...
Spotify Star
530 Views
1 replies
0 likes
Hi, I have Premium for Family. I would like to add Headspace. I can't find a a bundle for this. I'd be happy to pay the additional £5 so that my monthly was £19.99. Would be great if this bundle could be created. Thanks, Richard Coe
Hi, I have Premium for Family. I would like to add Headspace. I can't find a a bundle for this. I'd be happy to pay the additional £5 so that my monthly was £19.99. Would be great i...
Spotify Star
747 Views
1 replies
0 likes
Couple of things... 1. I opened Spotify yesterday was super confused why my Hamilton soundtrack (lol) wasn't showing up fully and why it was shuffling in cover artists. It wasn't until an Ad played that I realized my 1 year subscription had ended. I ...
Couple of things... 1. I opened Spotify yesterday was super confused why my Hamilton soundtrack (lol) wasn't showing up fully and why it was shuffling in cover artists. It wasn't until an Ad...
Spotify Legend
1112 Views
1 replies
0 likes
I just signed up for a Spotify account (free). Got emails about the 3 month free premium trial. When I go in to input my payment detail it says that I have already tried premium. When I created the account, I believe it gave me 2 weeks of premium fea...
I just signed up for a Spotify account (free). Got emails about the 3 month free premium trial. When I go in to input my payment detail it says that I have already tried premium. Wh...
Spotify Star
460 Views
1 replies
0 likes
Cuando intento actualizar mi forma de pago, le doy en actualizar y la pagina se queda cargando con los 3 puntitos, sin yo poder ingresar nada y asi lleva mas de 2 horas.es un problema que tengo ya con varios dias y hoy se vencio el periodo, cual es e...
Cuando intento actualizar mi forma de pago, le doy en actualizar y la pagina se queda cargando con los 3 puntitos, sin yo poder ingresar nada y asi lleva mas de 2 horas. es un problema que t...
Moderator
646 Views
1 replies
0 likes
I made a post three years ago at this same time of year, and there is still no solution. Over an hour on chat with support...again. Spotify, get with 2020 and make redeeming gift cards easier. Your cards need to be for money towards an account, perio...
I made a post three years ago at this same time of year, and there is still no solution. Over an hour on chat with support...again. Spotify, get with 2020 and make redeeming gift cards easier. Your c...
Community Legend
846 Views
2 replies
2 likes
PlanFree/PremiumCountryOmanDevice(Huawei P30)Operating System(Android) My Question or IssueI thought I would buy spotify premium since they were heavily advertising their 3-month free trial. But when I tried to sign up, it said that I had already use...
Plan Free/Premium Country Oman Device (Huawei P30) Operating System (Android) My Question or Issue I thought I would buy spotify premium since they were heavily advertising their 3...
Spotify Legend
627 Views
1 replies
0 likes
Good morning, I thought I had a premium account and noticed I am now hearing ads between songs. I didn't cancel my subscription but you stopped charging me. I don't know how this happened as I never canceled. I did have an issue as you were charging ...
Good morning, I thought I had a premium account and noticed I am now hearing ads between songs. I didn't cancel my subscription but you stopped charging me. I don't know how this happened as I never ...
Spotify Legend
617 Views
1 replies
0 likes
PlanPremiumCountry USA DeviceSamsung 8+Operating SystemAndroid Spotify continues to raise an error condition when I try to cancel my Premium Account. I've tried several different devices and different browsers. I think this is a clumsy, fraudulent wa...
Plan Premium Country USA Device Samsung 8+ Operating System Android Spotify continues to raise an error condition when I try to cancel my Premium Account. I've tried seve...
Spotify Legend
1159 Views
4 replies
1 likes
....to change a credit card - how about actually having an an actual "update" button? Your website instructions make zero sense and there is no way to contact anyone in support, so I am posting here
....to change a credit card - how about actually having an an actual "update" button? Your website instructions make zero sense and there is no way to contact anyone in support, so I am post...
Community Legend
491 Views
1 replies
0 likes
PlanIndividual PremiumCountryUSADevice(iPhone SE, Windows PC, LG Fortune 2)Operating System(iOS 14, Android, Windows 10.) My Question or IssueI used to pay for Spotify premium a while back with an old account that I can no longer access. I created my...
Plan Individual Premium Country USA Device (iPhone SE, Windows PC, LG Fortune 2) Operating System (iOS 14, Android, Windows 10.) My Question or Issue I used to pay for Spotif...
Community Legend
723 Views
1 replies
0 likes
Why??PlanPremiumCountryRomaniaDeviceIrrelevant Operating SystemIrrelevant My Question or IssueWhy I arrived in such situation? See attachment for email promotion which actually fits my account (I guess)
Why?? Plan Premium Country Romania Device Irrelevant Operating System Irrelevant My Question or Issue Why I arrived in such situation? See attachment for email promotion which...
Casual Listener
650 Views
2 replies
0 likes
I just redeemed a spotify gift card for 3 months. My account on both my phone and PC say I do not have premium. I have been trying to figure out the reason why for about 20 minutes, and have come up empty. Can someone help me, please.
I just redeemed a spotify gift card for 3 months. My account on both my phone and PC say I do not have premium. I have been trying to figure out the reason why for about 20 minutes, and have come up ...
Spotify Legend
613 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueoriginally have a spotify family accout and accidentally changed it to premium. How can I go ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue origina...
Spotify Legend
675 Views
1 replies
0 likes
I have the Premium plan that I have been sharing with my wife. Awhile back, she got a notice about verifying her address. We were getting ready to move, then moving, getting everything unpacked and set up, then came the wildfires, evacuations etc. It...
I have the Premium plan that I have been sharing with my wife. Awhile back, she got a notice about verifying her address. We were getting ready to move, then moving, getting everything unpacked and s...
Spotify Legend
606 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just used my debit card to renew my subscription for 3 months. Then my sister got me a 3 mo...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
Spotify Legend
1961 Views
1 replies
0 likes
