Spotify Duo doesnt' work

[frank-stefan]

My daughter is premium-member in Germany (city: Soest). Yesterday 02/01/2021 evening 7 pm she upgradet to Duo and sent me (free member) an invitation. I accepted the invitation and found the right adress. Anything is right at this step. But in the next step I got the short information "There is a problem - Try later" After 16 hours it's the same. We tried all: new invitation, new browser: chrome or firefox, tablet android, Samsung-smartphone android, desktop-computer, new log in, new account for me... Nothing works.

Please give us support!!

[Eni]

Hey @frank-stefan, 

Welcome to the Community!

We appreciate you taking the time to share this information with us.

It seems that other users are also experiencing this, so make sure to add your +Vote and subscribe to this thread so that you'll be notified as soon as there are any updates.

If you have any questions, just let us know!

[user-removed]

link doesn't work! help needed aswell!

[Alex]

Hi @user-removed,

Thanks for pointing this out.

Can you try this Link 🙂

Cheers.

[frank-stefan]

Hi,
thank you for information and support.

A few minutes ago, I tried again, to connect with my Duo-Partner and "surprise-surprise"
In this case, the best support was to wait.

frank-stefan

[CarlosE]

Hey there @frank-stefan,

Thanks for keeping us posted.

We're glad to know it worked out and you can now enjoy Premium.

If you have any questions or need a hand with anything else, give us a shout.

Cheers 🙂