Payment error

[AOparcik]

I am having an error when trying to add payment details. The error is: "The payment failed. Please try again, use a different payment card or a different payment method.." all card details are correct.

[OscarDC]

Hey @AOparcik,

Thank you for reaching out to the Community. We hope you don't mind us moving your post out of the Chats section to one of our Help boards as it fits better here.

When the system is not registering the card, it’s possible that the card doesn’t meet all the requirements for the transaction to be completed. First, we’d recommend taking a look at this article to check if you’ve already covered all basic scenarios.  

If so, and the issue persists, we’d suggest trying it on a different device, from an incognito/private window or even from a different WiFi network to see if it makes any difference.

Lastly, if the card is not getting registered still, it could be related to a blockage or payment limitations in your account. In this case, since we don’t have access to users accounts in the Community; we’d recommend contacting our Customer Support directly so they can check the account and look for any restrictions.

Hope this helps. If anything else comes up, don’t hesitate to ask. 

[nadzz_18]

it's happening even on non samsung tv's

[#4]

Intenté con dos tarjetas y no me deja. Ambas tienen monto

[luigiac]

Spotify its not working on my Android TV.
The app has no sound and keeps changing the tracks by itself.

[Isma_113]

I have the same issue. Already tried to re-install the app & reboot the router but the issue was not solved