Payment failed, Basic Duo cancelled, can't select Basic Duo anymore

[JorgV]

Hi there,

I recently made the switch to Basic Duo. Today, I got an email from Spotify saying my payment has failed, and my plan is switched to 'free'.

I have no idea why my payment has failed, the method has been the same for years and there were enough funds available. 

But more importantly, since new users can't select Basic, that option is now not available to me anymore, and I can only select 'Premium'. I have zero interest in audio books. 

Is it possible to know why my payment has failed, and why I'm now locked out of Basic (Duo)? That makes no sense, and seems kind of unfair.

[Luan · Accepted solution]

Hey, @JorgV 
Welcome to the Spotify Community, and thanks for reaching out to us here!

Sorry to hear what has happened. In this specific case we might be able to assist further, but we'll need to have a look backstage first, so feel free to send us a private message here.

Stay awesome!

Let me know if you have any other questions or need anything else! I'd love to help!

[JorgV]

My issue was resolved by support given in the link provided by Luan. Thanks for reaching out after my issue was first dismissed!

[Luan]

Hey again, @JorgV 

Thanks for letting me know it has worked!

Stay awesome! 🎶

Let me know if you have further questions or need anything else! I'd love to help!