Payment failed, but still charge in credit card

[ferdianakbar]

Plan

Premium

Country

Indonesia

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello, today is the extension of my subscription. I get an email that my payment failed. But in my credit card already charged for my subscription renewal payment.

[Luan · Accepted solution]

Hey, @ferdianakbar  
Welcome to Spotify Community and thanks for reaching out here!

About your issue, I suggest that you contact the Customer Support to get help on it. Just go on there and answer the questions that best explain your issue and then tap "I still need help". Fill the form and then you'll need to wait for a reply on your inbox. Someone will answer you within 24-48 hours.

After all, if you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg