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Avatar of Dragosv9017
Casual Listener
2018-08-03 08:28 AM

Plan

Premium

Country

Romania

 

Device

Samsung galaxy A5 2016

Operating System

Android 7.0

 

My Question or Issue

Hello
I have a problem with buying a premium account. I had a premium account for several months, but 4 days ago it says that no payment has been made. As soon as I put in the same card it does not work. Can you help me?

 

Screenshot_20180802-233651.jpg
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1 Reply

Avatar of Billy-J
Spotify Star
Spotify Star
2018-08-03 02:51 PM

Hey @Dragosv9017, welcome to the community!

 

Hope your doing great. 

 

Sorry to hear your having issues subscribing to Premium, but no worries - I’ll be happy to help.

 

Could you try to use another browser to process payment? If that doesn’t work, please try another payment method, which is all listed under “...”. 

 

Let me know how this goes!

/B🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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