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Payment failure for 12 month. Get money and didn’t give premium.

Payment failure for 12 month. Get money and didn’t give premium.

Hi, I pay for 12 month 9000 NGN. The money was deleted from my card account but the premium was not activated. Please help me to solve. Write “your card and location is not same”, but where is my money

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3 Replies

Hey @MAKAVIRU, thanks for reaching out to the Community!

 

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

Billy-JSpotify Star
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I am sending you my order history and the bank's payment receipt. Spotify told me that the payment did not go through, but if that was the case, the money would have been returned to me, but it did not. Why can't I pay with my country's bank card if I am in a different country?

Order history.png

Hey @MAKAVIRU

 

I am sorry to hear that you’re facing this issue. Yes, the country registered on your account must match the country your payment method is registered in. For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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