Payment for premium failed - Colombia

[SantiagoB]

Plan

Premium

Country

Colombia

Device

IPhone 7

Operating System

iOS 10

My Question or Issue

Hi, I´ve been trying to make the payment for Premium subscription but I keep receiving a message saying "Payment error. Please try again or use a different payment" 

- I already tried with 4 different credit cards

- I already call my bank and they say that they accept the payment but Spotify cancels it.

- I already tried canceling subscription and subscribe again.

- I already tried incognito web browser.

Nothing is working. It´s been more than a month without Spotify. 

Appreciate your support.

Santiago Barrera

[Peter]

Hey @SantiagoB - help's here!

Do you mind trying to sign up to Premium from your mobile phone or from another device?

If that doesn't work, then could you create a new (free) account and try subscribing from there?

Keep us posted 🙂