Payment method

[Casper_drums]

Plan

Premium

Country

Germany

Device

)

Operating System

 Android 12, Windows 10

My Question or Issue

Hello community,

I'm a premium member and at first wanted to change the payment method so I clicked "direct debit". But now I decided to stay with payment over my mobile phone provider. No bank data is submittet so far. Do I have to do anything? In my account it says payment is "direct debit".

[Dian]

Hey @Casper_drums,

Thanks for posting in the Community.

If you see the "direct debit" as payment method set in your account page, the next payment will be made through this payment method.

If you want to change this, you'll have to switch the payment method to carrier billing again.

Let us know if you have any difficulties with that,

Cheers!

[Casper_drums]

OK, my concern was when I switch to carrier billing again I create a second premium abo. Is it unfoundet?

[Joan]

Hi @Casper_drums,

If you just change the payment method and manage everything under your one correct account, then you will only have one subscription and you won't be charged more than the usual.

Hope this clears things up.

[Casper_drums]

Hi Joan,

I switched back to carrier billing while logged in.

A new and a bit confusing thing is when I check my account overview I get redirected to the english US site. Former a german site.

Payment method says "us.cellular - pay by mobile"

I hope it's all correct.

[MihailY]

Hey @Casper_drums,

Thanks for getting back to us,

Can you send us a screenshot of how things look on your end so we can investigate further? Make sure to blur out any personal info.

Also, can you please let us know if you app's language is English.

Keep us posted,

[Casper_drums]

Hello,

here's a screenshot.

The site I'm getting redirected to

spotify.com/us/account/overview/

[Joan · Accepted solution]

Hi @Casper_drums,

Thanks for the info. Everything seems to be in order with the account, only the webpage itself seems to be off. You can try changing the country of the page in the bottom right corner. Alternatively, try using this link instead.

Hope this helps.

[Casper_drums]

Thanks for all your help!

I'll wait for the next bill.

Happy holidays 🙂