Payment problem

[pbae4498]

Plan

Free/Premium

Country

Dominican Republic, but currently in Spain. 

Device

Samsung galaxy 9

Operating System

Android

My Question or Issue

I'm trying to upgrade my account to premium. My card is from Dominican Republic, so I tried to change my country from Spain to DR, but the only option that they give me is Spain. So when I try to pay my payment gets rejected. What can I do then?

[Jᴀᴄᴋ]

Hi there @pbae4498

Thanks for reaching out to the Spotify Community,

Sorry to hear you’re having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

There’s also some specific subscription-related troubleshooting over at our Spotify Answers board.

If none of those work, you can try a different internet connection/device, or use an incognito mode, this sometimes helps.

Happy Listening,

Jack 🙂