Payment

[Aoife2311]

Plan

Premuim

Country

Uk

Device

Huawei

Operating System

(iOS 10, Android Oreo, Windows 10,etc.

My Question or Issue

Payment was taken out of my account by PayPal through my banking app, however, I know for a fact there was 0 money in the account. I'm unable to into an overdraft because of my age but I don't know where the money came from or how Spotify was them able to be paid for. I expected an email saying that my payment didn't go through because of the lack of money but it was confirmed. 

[Billy-J]

Hey @Aoife2311, thanks for reaching out to the Community!

The best option here is to get in touch with Customer Support. They'll take a look at your account and help further.

Have a great day 🙂