Plan duo admin issue

[carospot]

Plan

 Premium Duo

Country

Argentina

My Question  

Im having problems with my duo plan. Im the manager and im sharing my account with my brother, but he didnt use his account for a long time. Now he is trying to use his account again but apparently is not part of the duo plan and we dont know why. 

Im paying for 2 accounts and I dont have the power to control my subscription. In my profile it says that another user is the admin of my account, what should I do?

[Jeremy]

Hey @carospot,

Thank you for your post here in the Community.

In this case we suggest that you have a look at this article. 

Let us know how everything goes so that we can continue to assist you if you need us to. We're always one reply away 🙂

Cheers!