Premier Code not working

[brijen911]

Plan

Free/Premium

Country

IN

Device

(iPhone 11)

Operating System

(iOS 18.)

My Question or Issue

I have a premier subscription code with me but when i try to redeem the code, i am getting error. The code is valid and not expired. 

Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.

[AdamDamon]

Hi @brijen911,

Thanks for posting in the Spotify Community, and welcome!

There could be a few different reasons why your gift card is not working when you try to redeem it.

First, I recommend making sure that you've entered the correct characters shown on the gift card’s PIN code (for instance, a zero sometimes looks like a capital ‘O,’ a capital ‘I’ looks like the number one, or a capital "S" looks like a number five; so I suggest trying with these alternative characters to see if it makes any difference).

Bear in mind as well that the gift card needs to have been purchased in the same country where you are currently located, and also match the country or region setting of your account. For this reason, I also recommend making sure that the country registered to your account is correct. 

Note that after 4 attempts to redeem the gift card, you may get an error message. If you do, you can try again after 24 hours.

For more information about redeeming Spotify gift cards, feel free to check out this support article.

Let me know how this goes, as well as if you have any other questions, and have a good day!