Premium Duo Acrivation Issue

[Artemios]

Plan

Premium

Country

Germany

Device

iPhone 6s

Operating System

iOS13

My Question or Issue

I have changed my subscription from premium to duo family. I have shared the activation link through messenger with my partner who managed to verify the address correctly. My partner nevertheless had already a free account and during the process of login she logged in with the existing account from Facebook. Her account is still free and we can’t use another activation link. 

i would appreciate your help. 

[Artemios · Accepted solution]

The issue has been fixed after logging out and in again in my Partners account. Now is also premium so nothing to be done. 🙂

[Billy-J · Accepted solution]

Hey @Artemios, thanks for reaching out to the Community!

I'm happy to hear everything is back on track. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!