Premium Duo Subscription gone

[PsB21]

Plan

Premium Duo

Country

Germany 

Device

(OnePlus 10 Pro, OnePlus 9 Pro)

Operating System

(Android, Windows 10)

My Question or Issue

Beginning of October I was notified per mail that the price for the Premium Duo will increase as of 1st of January 2024 and I was asked to confirm via app or mail if I agree to continue. I did and also got a reply that I accepted the new plan. Today suddenly my wife receives an email that she no longer has the Duo plan because either the plan was canceled, or I, the owner of the plan kicked her out. Upon verifying my account I found that I am currently running a Free account. I need to mention that I did not receive any email from Spotify whatsoever. 

Did anyone else encounter similar issue?

I am also amazed that Spotify does not have a customer support number where one could call and make some inquiries about the situation in order to get a quick resolution and the issue. 

Thanks,

Sándor

[CC84]

Willkommen im Club, ich vermute mal, da sind dann wohl SEHR viele Menschen betroffen. Da dürfen in den nächsten Stunden, Tagen usw. wohl einige Entwickler überstunden schieben.
Aber ja, die nicht Kontaktierbarkeit ist echt fragwürdig.

[Feeeeelix]

Hier das selbe, Family Abo auf einmal weg…

[nhindart27]

Same. Ive lost all premium access as part of a CURRENT family plan. Just as I was happy to say that the bugs have been fixed!! *face palm* WTS-potify!? I need this fixed NOW ::: for work later on TODAY, I rely on this app for my playlists to provide my clients music to work out to. Sincerely without fathom

[mwagenbr]

Gleiches Problem hier mit Family Abo, zugestimmt und nun rausgeflogen 😞

[PsB21]

I did manage to chat with the bot than with a representative on the topic of the issue. 

Here's the link for the support chat in case you'd like to address your issue as well:

https://support.spotify.com/de/contact-spotify-support/

Here's the partial answer:

"Thanks for waiting. I have investigated about it.

Thanks for reporting this. We’re aware of the issue so our teams are on the case as we speak. Hopefully we'll have a fix soon!"

Cheers,

Sándor 

[smendrina]

Same here! Und der Support ist echt ne Katastrophe ... oder auch einfach nicht existent!

Das ist maximal frustrierend!

[mwagenbr]

So, habe nun eine Mail vom Support bekommen und eine Mail um das Family Abo wieder zu reaktivieren, man muss aber die Family Mitglieder neu einladen, Tarif ist noch der alte für 14,99€