Premium Duo adress issue

[HoudaDK]

Plan

Premium Duo

Country

Morocco

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello,

I am reaching out because I subscribed to a Premium Family plan in order to share my account with my husband. We live together at the same address, in the same country. We both entered the exact same address on our profiles, yet despite several attempts, his account still cannot be activated.

This issue has been ongoing for several weeks now, which is not acceptable for a paid service. I kindly ask you to resolve this matter as soon as possible so that we can fully enjoy the subscription we are paying for.

Thank you in advance for your prompt assistance.

Best regards,

[Billy-J]

Hey @HoudaDK, thanks for reaching out to the Community!

I’m sorry to hear you’ve been experiencing issues with this. For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!