Premium Duo cannot take GoPay Payement

[HumaidiAhmad]

Plan

Premium Duo

Country

Indonesia

Device

Xiaomi Redmi 9T

Operating System

Android

My Question or Issue

My Premium Duo cannot take payment from GoPay but when i renew my GoPay data, it keeps coming back to "Change Payment Detail" page to chose between Pulsa (SIM card Balance), Dana and GoPay without solving my GoPay payment issue (it keeps saying that my payment is failed)
Any clue ?
Thank You in Advance! Cheers~

[Eni · Accepted solution]

Hey there @HumaidiAhmad,

Thanks for getting in touch about this and welcome to the Community. 

Could you let us know if you're currently on a recurring plan using GoPay?

If you aren't, would you mind trying again from an incognito window on a different device? Also, it's worth trying with a different internet connection to see if that makes the difference. 

We'll be on the lookout.

[HumaidiAhmad]

Hey, when i try to use the incognito window to renew my GoPay, it instantly worked! the payment is already done and my Premium Duo plan is continued
Thankyou for the solution, looking foward to be more involved in the community

Once more, thank you and hope you have a good day!

[Alex]

Hi there @HumaidiAhmad,

We're glad to hear that this worked for you and you can enjoy your Spotify again 🙂

We're here if you need help with anything else. Cheers.