Premium Payment failed

Premium Payment failed


Hi, I recieved a mail telling me that the subscription payment had failed. However, the credit card still works perfectly.

The message I recieve goes with this post.


1 Reply


Hey @hplousa, welcome to the community!


The system will try to process the payment using the same card every few days. It's best to make sure your card meets the requirements on the picture below so your account won't go back to Free.


I'd also suggest reaching out to your bank to make sure the card is up and running.


All the best.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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