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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
72477 Views
31 replies
2 likes
Moderator
120896 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
157050 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
307798 Views
170 replies
13 likes
HI, I would like to know how I change my free accoun to premium account in the app in my Iphone? I already bought the premium online but I could not change it in my phone. Can you let me know how I change my app to premium?
HI, I would like to know how I change my free accoun to premium account in the app in my Iphone? I already bought the premium online but I could not change it in my phone. Can you let me know how I c...
Community Legend
522 Views
1 replies
0 likes
Hi, I'm interested in upgrading my account to premium, but I don't have a credit card/paypal that I'm allowed to use. There aren't any spotify gift cards available on where I live (Canada) And apparently I can't use Visa gift cards as well. Is there ...
Hi, I'm interested in upgrading my account to premium, but I don't have a credit card/paypal that I'm allowed to use. There aren't any spotify gift cards available on where I live (Canada) And appare...
Spotify Star
386 Views
1 replies
0 likes
I’m a student but I have been charged full price on renewal of my subscription? Is there a way to get my money back?
I’m a student but I have been charged full price on renewal of my subscription? Is there a way to get my money back?
Spotify Star
361 Views
1 replies
0 likes
Hi, just bought a Spotify premium card and while scratching the code, it fell off and is now unreadable. I talked to the store where I bought the card and they said to talk directly with Spotify. How can I get a new code to activate the premium servi...
Hi, just bought a Spotify premium card and while scratching the code, it fell off and is now unreadable. I talked to the store where I bought the card and they said to talk directly with Spotify. How...
Spotify Star
26554 Views
1 replies
2 likes
Hi all, I know there are topics already, but those didn't help me. I moved in to Germany. I want to change my payment method. I want to pay by my German credit card. The thing is I cannot change my country from "Change Profile" menu. Because it is di...
Hi all, I know there are topics already, but those didn't help me. I moved in to Germany. I want to change my payment method. I want to pay by my German credit card. The thing is I cannot ch...
Roadie
568 Views
1 replies
0 likes
Hi, I recieved a mail telling me that the subscription payment had failed. However, the credit card still works perfectly.The message I recieve goes with this post.
Hi, I recieved a mail telling me that the subscription payment had failed. However, the credit card still works perfectly. The message I recieve goes with this post.
Roadie
515 Views
1 replies
0 likes
My credit card was recently cancelled and so my payment for my premium account failed. I have been trying for the past week to update my payment details but when i press the UPDATE button it simply redirects me to the same page and there is no option...
My credit card was recently cancelled and so my payment for my premium account failed. I have been trying for the past week to update my payment details but when i press the UPDATE button it s...
Newbie
1000 Views
7 replies
1 likes
Why am I not “eligible for pay by mobile” option? I don’t have a credit card and now I don’t know how to continue my premium subscription. Is this just a bug in the Spotify system or what?
Why am I not “eligible for pay by mobile” option? I don’t have a credit card and now I don’t know how to continue my premium subscription. Is this just a bug in the Spotify system or what?
Roadie
424 Views
1 replies
0 likes
Hi, I cancelled my free trial and paid for Singtel premium. The singtel account has been updated however i am still on free on Spotify. Please advise.
Hi, I cancelled my free trial and paid for Singtel premium. The singtel account has been updated however i am still on free on Spotify. Please advise.
Roadie
901 Views
1 replies
0 likes
Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account, so if there is another way, I would be happy to g...
Hi, I was wondering if it is possible, to change the date of payment? And also, if I get Spotify to charge from another bank account of mine? I do not have any card connected to that specific account...
Roadie
544 Views
1 replies
0 likes
I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't have my confirmation email. What can i do?
I always login with Facebbok. I have now upgraded my account to Premium, but it says it is still free. This is because the email adress related to my facebook profile is now dead gone, so i can't hav...
Roadie
537 Views
1 replies
0 likes
I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....
I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing hap...
Roadie
860 Views
1 replies
0 likes
So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next thing you know I’m at back to basic. Now that I am...
So I been having issues upgrading to premium for the last month. I use to have premium but seems that there was an issue with my payment and was not properly remove from my bank account. So then next...
Roadie
3502 Views
1 replies
0 likes
Dear Spotify, I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment not accepted. I called my bank and they told me its not the ...
Dear Spotify, I have a free 6 months premium trail with spotify but when i try to reedeem it , it ask me for my credit card info and when i do put my credit card info, it shows that payment ...
Roadie
483 Views
1 replies
0 likes
Hello there, Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below: However, 1- I still receive email messages asking me to pay for subscription else the premium status goes missing, as per screenshot be...
Hello there, Have just subscribed to Spotify Premium last week (a long overdue decision), as per screenshot below: However, 1- I still recei...
Roadie
784 Views
1 replies
0 likes
triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one
triying yo pay my Premium whit the card that always use and says that it dosnt work and dont let me add a new one
Roadie
305 Views
1 replies
0 likes
So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it still says "payment failed". I literally just purchsed...
So I just made an account, and am trying to link it to a south african credit card. The account is linked to south africa and everthing is in place. The card is working, and with cash, however it sti...
Roadie
302 Views
1 replies
0 likes
Hi,I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, except the free playlists. Mike
Hi, I think i paid the months standard fee then tried to get the student discount via Unidays website. I assumed there would be a credit issued but now i actually cannot get into my account at all, ...
Roadie
397 Views
1 replies
0 likes
Payed for a subscription and waited 30 minutes, and it didn't say I had premium even tho it said I payed, so I tried again and it accepted my money I thought it may have been a fluke or something. Now I have been charged 20$, and I only wished to hav...
Payed for a subscription and waited 30 minutes, and it didn't say I had premium even tho it said I payed, so I tried again and it accepted my money I thought it may have been a fluke or something. No...
Roadie
351 Views
1 replies
0 likes
Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my address's zip code from the Israeli postal service websi...
Spotify has finaaly been launched in Israel today, and I have been trying to upgrade to premium from different devices, but keep getting the zip code invalid error, even though I have copied my addre...
Casual Listener
7302 Views
4 replies
2 likes
