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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149301 Views

69 replies

10 likes

Premium for Family
  • 149301 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94925 Views

89 replies

4 likes

  • 94925 Views
  • 89 replies
  • 4 likes

Count my money for half and year with no premium

I try all my possible accounts but all show up I’m not a premium user but still count my money from bank for half and year!!!how can I fix this pls for help

Newbie

I try all my possible accounts but all show up I’m not a premium user but still count my money from bank for half and year!!!how can I fix this pls for help

Luke

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Can I do one time payment - visa

Visa prepaid won't allow re occurred payments so how do I get my subscription back on ?

Newbie

Visa prepaid won't allow re occurred payments so how do I get my subscription back on ?

Maxim

Spotify Star

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

Spotify Family with members possibly moving out

Hey guys and gals!I currently have a Spotify Premium account and I love it! My brother uses the free version and I thought it would be a good idea for him to have all the Premium features as well. So I played with the thought of starting a Spotify Fa...

Regular

Hey guys and gals! I currently have a Spotify Premium account and I love it! My brother uses the free version and I thought it would be a good idea for him to have all the Premium features as well. ...

Maxim

Spotify Star

1010 Views

1 replies

0 likes

Subscription
  • 1010 Views
  • 1 replies
  • 0 likes

Subscription Charge

Hello,I had Spotify Premium for the holiday deal for 3 months and forgot to cancel it/change to the student deal. I didn't have enough money in my account and ended up having my account overdrawn. Is it possible to get a refund or have the amount cha...

Newbie

Hello, I had Spotify Premium for the holiday deal for 3 months and forgot to cancel it/change to the student deal. I didn't have enough money in my account and ended up having my account overdrawn. ...

Maxim

Spotify Star

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Changing countries on Spotify is staggeringly unintuitive

So Spotify just launched in my country, which is amazing! BUT, I logged in with Facebook. Spotify assumed that I live in France. I used to live in France, but my current town has since been updated (back in 2014 already) to a town in my home country....

Newbie

So Spotify just launched in my country, which is amazing!   BUT, I logged in with Facebook.   Spotify assumed that I live in France.   I used to live in France, but my curre...

justinacres

Casual Listener

584 Views

2 replies

0 likes

Facebook
Payment
Subscription
  • 584 Views
  • 2 replies
  • 0 likes

Change Coutry

I'm trying to change my country from SIngapore to New Zealand so I can enter new card payment details. So far what ever I do/change it will not accept any of my New Zealand visa cards. Help please - I have seen the notification to change country to N...

Newbie

I'm trying to change my country from SIngapore to New Zealand so I can enter new card  payment details. So far what ever I do/change it will not accept any of my New Zealand visa cards. Help ple...

justinacres

Casual Listener

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Paid student subscription but i cant use it

Hello,I paid student subscription but i cant use it because my school dont appears in the list. So can you devolve my money?

Newbie

Hello, I paid student subscription but i cant use it because my school dont appears in the list. So can you devolve my money?

user-removed

Not applicable

454 Views

2 replies

0 likes

  • 454 Views
  • 2 replies
  • 0 likes

Invalid premium membership message

Have iPhone and Sonos speakers with Alexa. About 4 days ago can’t play music with message my premium student account not valid

Visitor

Have iPhone and Sonos speakers with Alexa. About 4 days ago can’t play music with message my premium student account not valid

Julian

Moderator

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Can not add new credit card

When I try to change my credit card info I am not given the option to edit payment details. I'm a Premium user. See screen shot. I do not run an ad blocker or anything else that would cause this.Any ideas what to do?Best, /Per

Casual Listener

When I try to change my credit card info I am not given the option to edit payment details. I'm a Premium user. See screen shot.    I do not run an ad blocker or anything else that w...

bluesolarwater

Music Fan

2717 Views

25 replies

0 likes

  • 2717 Views
  • 25 replies
  • 0 likes

Solved!! Premium to premium family

Hi, I was trying to change my subscription to premium family so that I can invite family members. However, I was just (yesterday) automatically charged for the following month of a regular premium subscription ($9.99). I’m wondering if I change to pr...

Newbie

Hi, I was trying to change my subscription to premium family so that I can invite family members. However, I was just (yesterday) automatically charged for the following month of a regular premium su...

jsannn

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

I can't integrate a Premium Family plan

Hello! A few days ago I had problems with the "Premium Family Plan". The system automatically took me out and the owner has not taken me out of the plan. If you could help me, I would appreciate it! Thank you!

Casual Listener

Hello! A few days ago I had problems with the "Premium Family Plan". The system automatically took me out and the owner has not taken me out of the plan. If you could help me, I would appreciate it! ...

yami_md

Casual Listener

346 Views

2 replies

0 likes

  • 346 Views
  • 2 replies
  • 0 likes

Solved!! Premium to Premium Family

Hi, I have a premium account through facebook and I am looking to join a family premium account. Once I join, would I still have access to my discover playlists, created playlists etc? Thanks,Sayak Biswas

Casual Listener

Hi,   I have a premium account through facebook and I am looking to join a family premium account. Once I join, would I still have access to my discover playlists, created playlists etc? &nbs...

armomullma

Newbie

558 Views

2 replies

0 likes

  • 558 Views
  • 2 replies
  • 0 likes

Pin gak muncul

udah klik berkali kali nunggu lama jug tapi pinya gak dikirim kirim .. ini gimana ya,?

Newbie

udah klik berkali kali nunggu lama jug tapi pinya gak dikirim kirim .. ini gimana ya,?

windyekap

Newbie

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

Undo premium of old account

I have a premium spotify account but i want to shut it down because im usong another account right now. But the problem is i cant login to my old account because the facebook profile is supsended. Please help me i need to undo my premium it keeps get...

Newbie

I have a premium spotify account but i want to shut it down because im usong another account right now. But the problem is i cant login to my old account because the facebook profile is supsended. Pl...

imattolo

Community Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Extreme quality not working

I am a premium user, I have access to all the features it has to offer but it declined my request for a extreme stream quality. Anyone else who has got this issue?

Newbie

I am a premium user, I have access to all the features it has to offer but it declined my request for a extreme stream quality. Anyone else who has got this issue?

imattolo

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Premium account provided through Rogers account is expiring.

We are coming to the end of a 2 year Premium account which was part of a bundle with our Rogers services. There are three of us who were eligible for this free account. Rogers tells me that as of the subscription end date, these accounts will automat...

Newbie

We are coming to the end of a 2 year Premium account which was part of a bundle with our Rogers services. There are three of us who were eligible for this free account. Rogers tells me that as of the...

enthrone

Newbie

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Payment Failed

It saysPayment failed. Try again, or use a different payment method. For now i do not have enough money on my card, is that the problem ?I cant register my card details and after that to pay , or i need to have the money from the beggining ?

Casual Listener

It says Payment failed. Try again, or use a different payment method.   For now i do not have enough money on my card, is that the problem ? I cant register my card details and after that ...

untaru22

Casual Listener

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

From Premium to Student

Hi! I´m trying to switch from Premium to Student. I am from Norway, and want to pay with my Norwegian bank account, and I thought this would be fine. When I tried to switch to Student, I had to choose the country in which I am studying, but Britain/E...

Newbie

Hi!  I´m trying to switch from Premium to Student. I am from Norway, and want to pay with my Norwegian bank account, and I thought this would be fine. When I tried to switch to Student, I had t...

Maxim

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Payment

Is it possible to get my money back? I didn’t meant to pay this month, cause i don’t have the money

Newbie

Is it possible to get my money back? I didn’t meant to pay this month, cause i don’t have the money 😕

Maxim

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Spotify premium paid for student

I paid spotify premium for student but it isnt activated. What can i do?

Newbie

I paid spotify premium for student but it isnt activated. What can i do?

Jkav277

Newbie

254 Views

1 replies

1 likes

  • 254 Views
  • 1 replies
  • 1 likes