Premium Subscription payment issue

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Premium Subscription payment issue

Visitor

Plan

Free/Premium

Country: India

 

Device OnePlus 6

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System Android 10

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I paid the subscription using Google Pay UPI and the money has successfully been deducted but it doesn't reflect in my account. I have paid for an annual subscription which was available for 699. But now the money is gone and no subscription and I haven't been able to get in touch with any support member. Please help. I have attached the screenshot of the payment page where I took the barcode from and the payment confirmation from GPay

Screenshot_20200627-124856.jpg
3 Replies
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Re: Premium Subscription payment issue

Rock Star 18
Rock Star 18

Hi there @Shitiz17,

thanks for reaching out !

 

Have you checked your account overview here to see if there were any changes made regarding your subscription type ?

 

I would also recommend using this help page to locate all of the account registered with your details to make sure you're logged into the correct one.

 

Keep me posted 🙂

OneByBooRock Star 18
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Re: Premium Subscription payment issue

Visitor

Hi 

Even I'm also facing this issue. I paid through Google pay upi payment. The transaction is successful and confirmed with the bank too. But my account still shows as free account. 

Highlighted

Re: Premium Subscription payment issue

Rock Star 18
Rock Star 18

Hi @Shitiz17 & @Shitiz17,

 

Additional steps be found in this support page as well.

 

Keep me posted 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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