Premium Subscription payment issue

[Shitiz17]

Plan

Free/Premium

Country: India

Device OnePlus 6

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System Android 10

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I paid the subscription using Google Pay UPI and the money has successfully been deducted but it doesn't reflect in my account. I have paid for an annual subscription which was available for 699. But now the money is gone and no subscription and I haven't been able to get in touch with any support member. Please help. I have attached the screenshot of the payment page where I took the barcode from and the payment confirmation from GPay

[OneByBoo]

Hi there @Shitiz17,

thanks for reaching out !

Have you checked your account overview here to see if there were any changes made regarding your subscription type ?

I would also recommend using this help page to locate all of the account registered with your details to make sure you're logged into the correct one.

Keep me posted 🙂

[user-removed]

Hi 

Even I'm also facing this issue. I paid through Google pay upi payment. The transaction is successful and confirmed with the bank too. But my account still shows as free account. 

[OneByBoo]

Hi @Shitiz17 & @Shitiz17,

Additional steps be found in this support page as well.

Keep me posted 🙂

[Mario]

Hey @Shitiz17 and @user-removed, 

Jumping in to let you know we created an Ongoing Issue regarding this.

It’s here. It’d be great for you to add your +VOTE and follow its developments. 

We’ll share all the related updates there as soon as we have any!