Help Wizard

Step 1


Premium Subscription payment issue

Premium Subscription payment issue



Country: India


Device OnePlus 6

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System Android 10

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I paid the subscription using Google Pay UPI and the money has successfully been deducted but it doesn't reflect in my account. I have paid for an annual subscription which was available for 699. But now the money is gone and no subscription and I haven't been able to get in touch with any support member. Please help. I have attached the screenshot of the payment page where I took the barcode from and the payment confirmation from GPay

4 Replies

Hi there @Shitiz17,

thanks for reaching out !


Have you checked your account overview here to see if there were any changes made regarding your subscription type ?


I would also recommend using this help page to locate all of the account registered with your details to make sure you're logged into the correct one.


Keep me posted 🙂


Even I'm also facing this issue. I paid through Google pay upi payment. The transaction is successful and confirmed with the bank too. But my account still shows as free account. 

Hi @Shitiz17 & @Shitiz17,


Additional steps be found in this support page as well.


Keep me posted 🙂

Hey @Shitiz17 and @user-removed, 


Jumping in to let you know we created an Ongoing Issue regarding this.


It’s here. It’d be great for you to add your +VOTE and follow its developments. 


We’ll share all the related updates there as soon as we have any!

Mario Moderator
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