Premium account

[Spatz]

Good morning, I paid and closed the premium package, but when I enter the app is not showing that I have the premium account. And I contacted on twitter, facebook and email and got no response. And I read a topic about this problem and didn't resolve the problem either.

[Melody]

Hey, @Spatz

Sorry to hear this, we'd love to help.

We have some more info on this here.

We'd recommend checking out this support article if you've paid for Premium but you're seeing Free 🙂

If it doesn't do the trick, let us know and we'll keep helping.

Thanks,

/M

[Noeromero98]

Buenas tardes, hace unos momentos me quede a punto de finalizar mi sbscricipcion a premium universitario, me sali de la aplicacion para tomar foto de mi boleta y ya no me regreso a donde estaba y se hizo el cargo del pago

Que puedo hacer con eso?

[Spatz]

I did everything, but the problem still continue.

[Spatz]

The problem has solved.

[saramoreira]

Hello! I also subscribed to premium student and although the payment already went through, my app still doesn't recognize my account as premium.. I need help. And worst of all, I accidentally put another email I have instead of the one from spotify that is connected to facebook 😞 

[Melody]

Hey folks,

@Spatz - Thanks for letting us know this is now fixed for you. That's great to hear 🙂

@Noeromero98 - Apologies for the reply in English. We have Spanish Support via email if you'd prefer! If you'd like us to carry on helping here, can you let us know if you were able to complete the sign up now? 🙂
If not, we'll see what else we can suggest.

@saramoreira - We appreciate the info!
Were you able to locate your Premium with these steps?
If you have two accounts, we'd recommend reaching out to Support one of the below ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares
They'll be able to help ensure you're rocking on the correct one 🙂

Thanks,

/M