Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Not applicable
- 114351 Views
- 72 replies
- 9 likes
- 114351 Views
- 72 replies
- 9 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 13817 Views
- 27 replies
- 2 likes
- 13817 Views
- 27 replies
- 2 likes
Payment failed
I have cancel my cards be cause I lost my wallet. So the paiment failed and Spotify ask me to resolve this problem. I dont have my mew cards right now so i cancel my spotify prenium. Who im supposed to know if i have to pay Spotify for the months bef...
- I have cancel my cards be cause I lost my wallet. So the paiment failed and Spotify ask me to resolve this problem. I dont have my mew cards right now so i cancel my spotify prenium. Who im supposed ...
-
-
- Spotify Star
- 386 Views
- 1 replies
- 0 likes
- 386 Views
- 1 replies
- 0 likes
Spotify took extra charge
Whilst trying to pay for my account by myself as my dad has ordered a new credit card, i tought it would be nice to use the student discharge, i put my credit card information in etc. and they said they wouldn't charge me the money (49 swedish SEK), ...
- Whilst trying to pay for my account by myself as my dad has ordered a new credit card, i tought it would be nice to use the student discharge, i put my credit card information in etc. and they said t...
-
-
- Spotify Star
- 417 Views
- 1 replies
- 0 likes
- 417 Views
- 1 replies
- 0 likes
Free accounts but still charged
I have two accounts on my bank cards both my mum and mine, on free trials for premium. But when I went on to both accounts, it stated both are on free when I tried to cancel it a few days before the trial ends. The fact it was on free meant that I co...
- I have two accounts on my bank cards both my mum and mine, on free trials for premium. But when I went on to both accounts, it stated both are on free when I tried to cancel it a few days before the ...
-
-
- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription problem
I am subscribing Spotify at HK$58 monthly but my account turns up as free account
- I am subscribing Spotify at HK$58 monthly but my account turns up as free account
-
-
- Roadie
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Spotify charged my card for premium for students before I could attach a photo of my student's doc
Spotify charged my card for premium for students before I could attach a photo of my student's doc and now I can't even use the premium account, but my bank already approved it...
- Spotify charged my card for premium for students before I could attach a photo of my student's doc and now I can't even use the premium account, but my bank already approved it...
-
-
- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
I can’t remember my details
I tried to update my phone to the new IOS it went wrong my phone disabled and I lost all my data. I got my Spotify premium via my phone contract. And I have no idea how to log on because I don’t know any details.
- I tried to update my phone to the new IOS it went wrong my phone disabled and I lost all my data. I got my Spotify premium via my phone contract. And I have no idea how to log on because I don’t know...
-
-
- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Trying to cancel subscription
I had a 3 month trial of free Spotify. This ended and the first payment has come out of my account. I wish to cancel now ( as another family member is upgrading to Family subscription and adding me on therefore I don’t need). When I go into settings ...
- I had a 3 month trial of free Spotify. This ended and the first payment has come out of my account. I wish to cancel now ( as another family member is upgrading to Family subscription and...
-
-
- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Superuser Contribution Switching from single account to family account payment
I created a family premium account on my personal account, and put my mom on it. However, she is still paying 7.99, when I'm paying 14.99 for the family account. How can we change that and can she get refunds for the past couple of months?
- I created a family premium account on my personal account, and put my mom on it. However, she is still paying 7.99, when I'm paying 14.99 for the family account. How can we change that and can she ge...
-
-
- Newbie
- 262 Views
- 3 replies
- 1 likes
- 262 Views
- 3 replies
- 1 likes
Wasn’t supposed to be charged
I got charged for signing up even though it said “don’t worry, we won’t charge”. It’s only $4.99 but still, why say that aid you’re gonna charge me anyways?
- I got charged for signing up even though it said “don’t worry, we won’t charge”. It’s only $4.99 but still, why say that aid you’re gonna charge me anyways?
-
-
- Newbie
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Spotify premium not working
I’m being charged each month and premium hasn’t been working for a couple months now. I’ve deleted the app and re downloaded. I’ve logged out and back in.It says free in subscription and there is no button to get premium.help please
- I’m being charged each month and premium hasn’t been working for a couple months now. I’ve deleted the app and re downloaded. I’ve logged out and back in. It says free in subscription and there is n...
-
-
- Casual Listener
- 167 Views
- 1 replies
- 0 likes
- 167 Views
- 1 replies
- 0 likes
Speak with a representative
I need to speak with a representative
- I need to speak with a representative
-
-
- Newbie
- 402 Views
- 3 replies
- 5 likes
- 402 Views
- 3 replies
- 5 likes
Already paid student discount but still no premium
I have already paid for an student account (my First time) but when I log in, it says that I have the Free account and it dont say anything about the premium account.In my bank account I have already get the charge.Thank you
- I have already paid for an student account (my First time) but when I log in, it says that I have the Free account and it dont say anything about the premium account. In my bank account I have ...
-
-
- Spotify Star
- 263 Views
- 3 replies
- 0 likes
- 263 Views
- 3 replies
- 0 likes
Superuser Contribution Tried to cancel premium but get "Oops! Something went wrong, please try again" message
I'd like to disconnect my Spotify from Facebook, but since that's how I originally signed up for Spotify, I need to cancel my Premium account and then create a new account. When I've tried to cancel Premium on my Facebook-linked account, I receive th...
- I'd like to disconnect my Spotify from Facebook, but since that's how I originally signed up for Spotify, I need to cancel my Premium account and then create a new account. When I've tried t...
-
-
- Roadie
- 2500 Views
- 7 replies
- 0 likes
- 2500 Views
- 7 replies
- 0 likes
Superuser Contribution Broken Songs
When I want to listen to (in my case) Lamb of God many songs just randomly stop playing. Some tracks work but when I fast forward they stop too. I've already reinstalled several times but nothing has changed.
- When I want to listen to (in my case) Lamb of God many songs just randomly stop playing. Some tracks work but when I fast forward they stop too. I've already reinstalled several times but nothing has...
-
-
- Roadie
- 540 Views
- 5 replies
- 0 likes
- 540 Views
- 5 replies
- 0 likes
Superuser Contribution Daily mix is lost
Hi, i switched recently from free account to premium and I don't have a daily mix any more. (I used to have it in the free basic account) I also don't see the heart sign ❤ when I want to click it if I like a song. Or the dislike button. Could you ple...
- Hi, i switched recently from free account to premium and I don't have a daily mix any more. (I used to have it in the free basic account) I also don't see the heart sign ❤ when I want to click...
-
-
- Roadie
- 1129 Views
- 4 replies
- 0 likes
- 1129 Views
- 4 replies
- 0 likes
Üyelik sorunu
Premium üyelik için kaydoldum öğrenci belgemi yolladım, ücret çekilmiş ama hesabım premium olmamış. bunu hızlı bir şekilde kontrol edebilir misiniz? Ayrıca müşteri hizmetleriyle iletişim kurmak bu kadar zor olmamalı. Sitenizi biraz daha kullanılabili...
- Premium üyelik için kaydoldum öğrenci belgemi yolladım, ücret çekilmiş ama hesabım premium olmamış. bunu hızlı bir şekilde kontrol edebilir misiniz? Ayrıca müşteri hizmetleriyle iletişim kurmak bu ka...
-
-
- Newbie
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Superuser Contribution Payment Fail
I could not make subscribing to Premium by an Vietnamese bank's Visa Mastercard. I already checking with bank, the card dont have any problem in making worldwide transactions. However there is no notice on fault transactions from the bank also. Howev...
- I could not make subscribing to Premium by an Vietnamese bank's Visa Mastercard. I already checking with bank, the card dont have any problem in making worldwide transactions. However there is n...
-
-
- Roadie
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
My premium membership randomly switched to free even though I did not stop paying for it
I woke up this morning and without warning it took all the saved music off my phone and switched me to a non-premium membership. Pretty frustrating, makes me wonder if I should just switch back to Apple Music.
- I woke up this morning and without warning it took all the saved music off my phone and switched me to a non-premium membership. Pretty frustrating, makes me wonder if I should just switch back to Ap...
-
-
- Spotify Star
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Worldwide availability
I was thinking of subscribing in the U.K. but will be spending time both in the U.K. and overseas.As long as I have a reasonable internet connection, will Spotify work - say in Barbados.My Netflix seems to work abroad with variations in content and e...
- I was thinking of subscribing in the U.K. but will be spending time both in the U.K. and overseas. As long as I have a reasonable internet connection, will Spotify work - say in Barbados. My Netfli...
-
-
- Spotify Star
- 480 Views
- 1 replies
- 0 likes
-
Account
- 480 Views
- 1 replies
- 0 likes
Lossless Streaming 16bit 44.1khz CD quality
Hey i had a free trial and a library of.500 songs... let that trial lapse 2 months ago. Signed up for premium ( still had my account info) but cant find my library?? Any help?Thanks all.
- Hey i had a free trial and a library of.500 songs... let that trial lapse 2 months ago. Signed up for premium ( still had my account info) but cant find my library?? Any help...
-
-
- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes