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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124335 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
45819 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
218492 Views
139 replies
12 likes
I have been charged for premuim on an acount you guys disabled due to some issues.
I have been charged for premuim on an acount you guys disabled due to some issues.
Composer
329 Views
1 replies
0 likes
I tried to update my credit card information in the following url, but it's not working.https://www.spotify.com/account/subscription/change-payment/ When i click the 'Update' button, it simply refreshes/redirects back to the same page. I tried in Fir...
I tried to update my credit card information in the following url, but it's not working. https://www.spotify.com/account/subscription/change-payment/ When i click the 'Update' button, it si...
Newbie
284 Views
1 replies
0 likes
Cordial saludonecesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premium para empezar a realizar los pagos o cambiar de plan...
Cordial saludo necesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premiu...
Moderator
820 Views
3 replies
0 likes
Me hicieron cobro doble. Que procede me voy suscribiendo.
Me hicieron cobro doble. Que procede me voy suscribiendo.
Roadie
357 Views
1 replies
0 likes
Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me. Please help me cancel this reacuring transaction and refund my premiums.
Spotify have been taking £9:99 from my PayPal account since 2015. I haven’t got a premium account , tried cancelling but no one gets back to me. Please help me cancel this reacuring transactio...
Spotify Star
229 Views
1 replies
0 likes
hello i have a account premium for spotify israel but i cant play music on my sonos or my receiver pionner the app spotify see my devices but when i click on them , it doesnt work why?
hello i have a account premium for spotify israel but i cant play music on my sonos or my receiver pionner the app spotify see my devices but when i click on them , it does...
Casual Listener
353 Views
1 replies
0 likes
This is my order #ID: (tried to add it but got a message saying I cant)I cant login so I used the link to change my password using the email that I thought I signed up with but it says its not linked to a spotify account I use the username thats on m...
This is my order #ID: (tried to add it but got a message saying I cant) I cant login so I used the link to change my password using the email that I thought I signed up with but it says its not...
Roadie
394 Views
1 replies
1 likes
After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried this process about 10-15 times.
After I enter the credit card details and I press “start trial” button, it appears this message: “Payment failed. Try again, or use a different payment method.“ So... what is the solution? I tried th...
Spotify Star
258 Views
1 replies
0 likes
Hice el pago para suscribirme a premium estudiantes, me debitaron el valor sin que se halla hecho verificacion. Aun no funciona premium en mi cuenta pero si tengo la deuda
Hice el pago para suscribirme a premium estudiantes, me debitaron el valor sin que se halla hecho verificacion. Aun no funciona premium en mi cuenta pero si tengo la deuda
Roadie
299 Views
1 replies
0 likes
Hey there I would like to ask how it is, if I wanna activate a student spotify premium. I am originally from Slovakia but studying in Denmark (full-time). Do I have to choose DK or SVK? What about another country? Does it have to be a country I am st...
Hey there I would like to ask how it is, if I wanna activate a student spotify premium. I am originally from Slovakia but studying in Denmark (full-time). Do I have to choose DK or SVK? What about an...
Roadie
365 Views
1 replies
0 likes
I had fraud on my old card and got a new one and when I go to update the payment details, by clicking “update” or “change payment information” on the subscription module it just refreshes the page and doesn’t let me enter my new details.
I had fraud on my old card and got a new one and when I go to update the payment details, by clicking “update” or “change payment information” on the subscription module it just refreshes the page an...
Newbie
216 Views
1 replies
0 likes
Am I the only one who is having bills from spotify but ain't premium?
Am I the only one who is having bills from spotify but ain't premium?
Newbie
258 Views
2 replies
1 likes
My card I previously had on file expired and the site will not let me change the card I had on file. I'm not sure how I'm supposed to update my payment methods and my subscription is about to cancel me. HELP
My card I previously had on file expired and the site will not let me change the card I had on file. I'm not sure how I'm supposed to update my payment methods and my subscription is about to cancel ...
Casual Listener
217 Views
1 replies
0 likes
Hi! I have our subscription through Rogers. i pay 19.99 for 3 premium accounts. I would like to switch this and pay Spotify directly for thier family subscription for 6 accounts for 14.99. when i hit get started it said i couldn't do it?
Hi! I have our subscription through Rogers. i pay 19.99 for 3 premium accounts. I would like to switch this and pay Spotify directly for thier family subscription for 6 accounts for...
Spotify Star
249 Views
1 replies
0 likes
I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pending transaction for Spotify Premium but I don’t have the acce...
I went to sign up for Spotify Student Premium last night & it said it was having troubles with my payment method so I exited out of the window & didn’t try again. This morning I have a pendin...
Spotify Star
279 Views
1 replies
0 likes
Switching banks is bad enough, but when someone like Spotify makes it almost impossible to update your credit card info it makes me want to scream. I have been trying for several days to update my info. The update payment method is a dead link, and h...
Switching banks is bad enough, but when someone like Spotify makes it almost impossible to update your credit card info it makes me want to scream. I have been trying for several days to update...
Moderator
387 Views
1 replies
0 likes
Hi so for some reason my payment didn’t go out so I’ve had emails telling me to update my payment plan other wise my account will be cancelled but for some reason whenever I go on the website to update my details whenever I press update nothing happe...
Hi so for some reason my payment didn’t go out so I’ve had emails telling me to update my payment plan other wise my account will be cancelled but for some reason whenever I go on the website to upda...
Roadie
260 Views
1 replies
0 likes
Hi, I tried activating the student plan and after filing in my details it kept looping and I tried again yet it did not go through. I later noticed I was debited twice. How do I rectify these?Thanks.
Hi, I tried activating the student plan and after filing in my details it kept looping and I tried again yet it did not go through. I later noticed I was debited twice. How do I rectify these?...
Spotify Star
405 Views
1 replies
0 likes
I accidentally upgraded the wrong spotify account, I immediately canceled my subscription but now I want to know how to get my money back.
I accidentally upgraded the wrong spotify account, I immediately canceled my subscription but now I want to know how to get my money back.
Roadie
536 Views
1 replies
0 likes
So I was getting my premium account ready but after typing in all the nessescary info, it keeps saying that an error occuredMy card is from a local bank where i liveThanks for helping or guides
So I was getting my premium account ready but after typing in all the nessescary info, it keeps saying that an error occured My card is from a local bank where i live Thanks for helping or guides
Roadie
243 Views
1 replies
0 likes
