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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

68685 Views

18 replies

94 likes

  • 68685 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133399 Views

69 replies

10 likes

Premium for Family
  • 133399 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70113 Views

89 replies

4 likes

  • 70113 Views
  • 89 replies
  • 4 likes

Superuser Contribution Payment- premium

I wanted a spotify premium. Went to the homepage and it showed me that i can have a 30 days free trial. Clicked on it, entered my card number and all - it said that i have already used a free trial and when i checked my bank account, it said that 6,9...

Newbie

I wanted a spotify premium. Went to the homepage and it showed me that  i can have a 30 days free trial. Clicked on it, entered my card number and all - it said that i have already used a free t...

Alfredo

Roadie

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Baja premium

Hola se me ha olvidado el usuario de spotify y me están cobrando en el banco quería darme de baja ya que no encuentro el nombre de usuario.

Casual Listener

Hola se me ha olvidado el usuario de spotify y me están cobrando en el banco quería darme de baja ya que no encuentro el nombre de usuario.

Alfredo

Roadie

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution What to do when registration in premium will have an unknown error because of the over dued account

This happened to me before but i forgot on how to do this again, when ever i tried to register for a new premium there is an unknown error that will appear above i know that it is because of the overdue of my account since it expire 5 days ago how to...

Newbie

This happened to me before but i forgot on how to do this again, when ever i tried to register for a new premium there is an unknown error that will appear above i know that it is because of the over...

Alfredo

Roadie

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify BPI

hi there, im trying to use a bpi card to get my old account onto premium but it gives me a red bar with the following text: Enter a valid credit card number.do you guys not accept the card if it's a cirrus card?

Newbie

hi there,   im trying to use a bpi card to get my old account onto premium but it gives me a red bar with the following text:   Enter a valid credit card number. do you guys not acce...

Alfredo

Roadie

4198 Views

1 replies

0 likes

  • 4198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbonamento Premium disattivato

Qualche giorno fa ho notato che (nonostante avessi pagato il canone mensile due settimane prima) mi è stato disattivato il servizio Premium e adesso dispongo solo di quello Free.A cosa è dovuto questo disguido?

Newbie

Qualche giorno fa ho notato che (nonostante avessi pagato il canone mensile due settimane prima) mi è stato disattivato il servizio Premium e adesso dispongo solo di quello Free. A cosa è dovuto que...

Alfredo

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com pagamento

Assinei a conta premium, o valor veio na tarifa do cartão, porém não disponibilizou e eu continuo com conta a free. Como faço para cancelar??

Visitor

Assinei a conta premium, o valor veio na tarifa do cartão, porém não disponibilizou e eu continuo com conta a free. Como faço para cancelar??

Alfredo

Roadie

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me rechaza todas mis tarjetas cuando quiero pagar

Cancele la tarjeta a la que se cargaba el pago del plan familiar, cuando intente cambiar la forma de pago, me marca error, aun cuando lo intente con tarjetas diferentes. Ya pase mi cuenta a free para volver a contratar el plan, ya cerre sesion en tod...

Casual Listener

Cancele la tarjeta a la que se cargaba el pago del plan familiar, cuando intente cambiar la forma de pago, me marca error, aun cuando lo intente con tarjetas diferentes. Ya pase mi cuenta a free para...

Alfredo

Roadie

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overpaid account

I had paid for my regular monthly subscription and then followed that up with an annual subscription to take advantage of the discount offered. Looking to have my renewal date moved ahead a month to reflect the overpayment. Thanks.

Newbie

I had paid for my regular monthly subscription and then followed that up with an annual subscription to take advantage of the discount offered. Looking to have my renewal date moved ahead a month to ...

Alfredo

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with payment

So I had a Spotify family since December, however when mays payment on the 1st came my PayPal account did not have enough funds. I topped up the amount to the PayPal but instead of paying for Spotify family it bought a 1 month recurring for S$9.90.Th...

Newbie

So I had a Spotify family since December, however when mays payment on the 1st came my PayPal account did not have enough funds. I topped up the amount to the PayPal but instead of paying for Spotify...

Alfredo

Roadie

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con pago para estudiantes

Intente aplicar el descuento para estudiantes, puse mis datos bancarios y todo iba bien, el problema fue que el momento que me pidio foto de algun comprobante de mi escuela, sali para tomar foto y enviarla, y cuando regrese a la app, me regreso a la ...

Newbie

Intente aplicar el descuento para estudiantes, puse mis datos bancarios y todo iba bien, el problema fue que el momento que me pidio foto de algun comprobante de mi escuela, sali para tomar foto y en...

Alfredo

Roadie

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona suscripción plan familiar

Hola, tenemos un plan familiar y a mí mujer y su hermano no verificaron su cuenta a tiempo y lo han sacado del plan. Como podrían entrar de nuevo??

Newbie

Hola,  tenemos un plan familiar y a mí mujer y su hermano no verificaron su cuenta a tiempo y lo han sacado del plan.  Como podrían entrar de nuevo??

Alfredo

Roadie

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Partner refused access to my Premium Family Account

HiMy partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying for it is if I can add him... and I've tried acceptin...

Newbie

Hi My partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying ...

Alfredo

Roadie

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify paid twice?

Hello,So I'm using Spotify Premium for Students and I normally pay 4,99€ a month. I remember the first month I paid with the invoice option and everything went smooth, then at some point I had to change the payment option for some reason (and also pr...

Newbie

Hello, So I'm using Spotify Premium for Students and I normally pay 4,99€ a month. I remember the first month I paid with the invoice option and everything went smooth, then at some point I had to c...

Alfredo

Roadie

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para suscribirme

Quisiera suscribirme al servicio premium de Spotify pero cuando ingreso el codigo postal de donde vivo no lo acepta y me dice que es inválido

Newbie

Quisiera suscribirme al servicio premium de Spotify pero cuando ingreso el codigo postal de donde vivo no lo acepta y me dice que es inválido

Alfredo

Roadie

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal

Hi, I purchased spotify premium for a month last month via paypal and missed the payment and my premium was cancelled, now i wanted to renew my subscription but paypal no longer comes up as a payment option for me?

Newbie

Hi, I purchased spotify premium for a month last month via paypal and missed the payment and my premium was cancelled, now i wanted to renew my subscription but paypal no longer comes up as...

Alfredo

Roadie

14069 Views

1 replies

0 likes

  • 14069 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment deducted for an old premium account

I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account. But i just checked my bank statement and there was a deduction ma...

Newbie

I had a payment deducted for an old account. I was locked out of my account (not sure why) when my payment was due, so I created a new one becaause I can't seem to recover the account. But i just c...

Alfredo

Roadie

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dinero retenido

Spoiler (Highlight to read)Hola buenas tardesCreo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por retenerme dos veces 49.99 que pu...

Newbie

Hola buenas tardes Creo que a varios les ah pasado este mismo problema pero no encuentro solución, Intenté hacer una suscripción para Universitarios pero me quedé sin dinero en la tarjeta por rete...

Alfredo

Roadie

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card keeps being charged

I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so I think maybe it was a phishing thing? Could someon...

Newbie

I had a premium account and cancelled it multiple times, only to realize that I keep being charged on my credit card for this premium account. I upgraded to premium thanks to an e-mail promotion, so ...

Alfredo

Roadie

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Para kesildi ancak premium üyelik olmadı

Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.

Newbie

Açıklamada da yazdığım gibi öğrenci premium üyeliği aldım para kesildi ancak premium üyeliği gelmedi.

Alfredo

Roadie

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, necesito ayuda!

Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada...

Newbie

Mi Spotify se cobró dos veces y me aparece que mi cuenta esta inhabilitada, al querer entrar no me deja, lo intente de mil maneras y nada... 

Alfredo

Roadie

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes