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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6239 Views
  • 23 replies
  • 2 likes
  • 6239 Views
  • 23 replies
  • 2 likes

Payment cancellation not working

I have tried to cancel my premium account , however when I go to the website and go to cancel it says I am on a free subscription , so I went to my Apple ID and subscriptions there to see if I could cancel it that way , but again it’s not there. Mone...

  • Newbie
  • I have tried to cancel my premium account , however when I go to the website and go to cancel it says I am on a free subscription , so I went to my Apple ID and subscriptions there to see if I could ...
  • bjja123
  • Composer
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Subscription through Rogers

Hello, I had a Rogers Spotify 3 user subscription which I just cancelled. I want to subscribe to a Family Premium subscription through you. How can I do this withouth losing the playlists that the current users have under my previous Rogers account?T...

  • Casual Listener
  • Hello,   I had a Rogers Spotify 3 user subscription which I just cancelled. I want to subscribe to a Family Premium subscription through you. How can I do this withouth losing the playlists th...
  • Maxim
  • Spotify Star
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Superuser Contribution No acepta pago con tajeta

Hola, llevo dias intentando hacer de nuevo el upgrade a Premium, pero me sale una leyenda que dice que algo salio mal y que intente mas tarde. Trate de nuevo con otras dos tarjetas de bancos distintos y no acepta el pago. Trate ingresando desde un di...

  • Newbie
  • Hola, llevo dias intentando hacer de nuevo el  upgrade a Premium,  pero me sale una leyenda que dice que algo salio  mal y que  intente mas tarde. Trate  de nuevo con otras d...
  • ZullyB
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I download

Hi there brand new to this and already confused. Signed up for premium for 30 days and when I got it it states 7 days. When I select an album to download it only downloads 1 track and some have gone into playlists. It’s also took 2 days to download s...

  • Newbie
  • Hi there brand new to this and already confused. Signed up for premium for 30 days and when I got it it states 7 days. When I select an album to download it only downloads 1 track and some have gone ...
  • ZullyB
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • Other
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded music disappear

This is driving me nuts! Almost att the unsubscribe page about now. Every time an update occur in play store this happens. Unacceptable!

  • Casual Listener
  • This is driving me nuts! Almost att the unsubscribe page about now. Every time an update occur in play store this happens. Unacceptable!
  • ZullyB
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Payment problem

I thought student premium isn’t just high school student and i rendered payment. Of course i didn’t be premium but still my payment has been taken

  • Newbie
  • I thought student premium isn’t just high school student and i rendered payment. Of course i didn’t be premium but still my payment has been taken
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Help

If my 7 days premium is gone do i stil have the songs i download in the 7days

  • Newbie
  • If my 7 days premium is gone do i stil have the songs i download in the 7days 
  • Maxim
  • Spotify Star
  • 1182 Views
  • 1 replies
  • 0 likes
  • 1182 Views
  • 1 replies
  • 0 likes

PREMIUM PARA ESTUDIANTES NO SE ACTIVA

Muy buenas, pese a haber procedido a todos los pasos, no se me activa la cuenta PREMIUM.He verificado que soy estudiante con mi universidad, me han COBRADO la sucripcion mensual, y SeerdID me ha mandado el siguiente mensaje:¡Verificacion aprobada!Hem...

  • Casual Listener
  • Muy buenas, pese a haber procedido a todos los pasos, no se me activa la cuenta PREMIUM. He verificado que soy estudiante con mi universidad, me han COBRADO la sucripcion mensual, y SeerdID me ha ma...
  • nanokozky
  • Casual Listener
  • 643 Views
  • 2 replies
  • 0 likes
  • 643 Views
  • 2 replies
  • 0 likes

Solved!! Got free 7 days trial instead of 30 days. Why ?

Hi everyone, I ve just created an account and read on spotify.com about the free 30 days Premium trial. But when i ve activeted it on my mobile app turned out its just free 7 days. Why ? And is it possible to change ? Thanks a lot.

  • Casual Listener
  • Hi everyone,    I ve just created an account and read on spotify.com about the free 30 days Premium trial. But when i ve activeted it on my mobile app turned out its just free 7 days. Why...
  • Maxim
  • Spotify Star
  • 2219 Views
  • 5 replies
  • 0 likes
  • 2219 Views
  • 5 replies
  • 0 likes

Solved!! Won't let me upgrade to premium?

I've been trying to upgrade to premium Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal, if that makes a difference)

  • Casual Listener
  • I've been trying to upgrade to premium  Everytime I click "agree & pay" it sends me back to the "select payment" page. I've tried this both on my computer and phone. (I'm paying with paypal...
  • Satinella
  • Newbie
  • 593 Views
  • 6 replies
  • 0 likes
  • 593 Views
  • 6 replies
  • 0 likes

Superuser Contribution pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5

pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5

  • Newbie
  • pourquoi je ne peux pas mettre 2 autres enfants qui vivent pas sous le toit alors que je paie pour 5
  • JuanSebastian
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Spotify premium account and dying without my playlist!!

I need help!! I got a new iPhone. Tried to log into my Spotify account but couldn’t remember my password. Did a password recovery and now I’m logged into a free trial account with no access to any of my playlists. My husband has his playlists still I...

  • Newbie
  • I need help!! I got a new iPhone. Tried to log into my Spotify account but couldn’t remember my password. Did a password recovery and now I’m logged into a free trial account with no access to any of...
  • JuanSebastian
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Rogers

Does anyone know how to switch over to a family premium plan once your free Rogers 6 months free subscription is up?

  • Newbie
  • Does anyone know how to switch over to a family premium plan once your free Rogers 6 months free subscription is up?  
  • kathyf99
  • Newbie
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

I have been paying dubble since November

Hey!in November I got a new credit card. So on Spotify I had to change my card number ofc. The first time it didn’t work. So I did it one more time, and now I have been paying dubble since then. How do I get back to normal paying and get the other mo...

  • Visitor
  • Hey! in November I got a new credit card. So on Spotify I had to change my card number ofc. The first time it didn’t work. So I did it one more time, and now I have been paying dubble since then. Ho...
  • user-removed
  • Not applicable
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Yearly subscription

I am interested in getting the yearly subscription but if I get the yearly subscription do I lose out on my 30 day free trial.Am I able to play spot if I in my 2015 Toyota Camry?I have an Amazon device and how what I link spot if I to my Amazon echo ...

  • Casual Listener
  • I am interested in getting the yearly subscription but if I get the yearly subscription do I lose out on my 30 day free trial. Am I able to play spot if I in my 2015 Toyota Camry? I have an Amazon ...
  • aca1992
  • Regular
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

premium redownload

I was on spotify about a week ago, when a red bar across the top screen showed up and said something about doing something with my premium subscription or I would lose it. It is now February 2018, and I have had premium since August of 2017. I kind o...

  • Newbie
  • I was on spotify about a week ago, when a red bar across the top screen showed up and said something about doing something with my premium subscription or I would lose it. It is now February 2018, an...
  • Tom
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Trouble reactivating premium

I had a paypal issue that caused me to lose my Premium Membership. Since then i had my paypal straightened out and its back to paying netflix, etc. When i choose spotify premium it sends me to paypal and asks for a credit card(which i never needed be...

  • Casual Listener
  • I had a paypal issue that caused me to lose my Premium Membership.  Since then i had my paypal straightened out and its back to paying netflix, etc.  When i choose spotify premium it sends ...
  • Tom
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Solved!! Can not get in family package

i was get invited by my sister to use family package,but when i send the info it always show like THIS!!!! I use the same address like my sister but i still had this problem,what's wrong with this!!!!

  • Visitor
  • i was get invited by my sister to use family package,but when i send the info it always show like THIS!!!! I use the same address like my sister but i still had this problem,what's wrong with th...
  • user-removed
  • Not applicable
  • 2737 Views
  • 21 replies
  • 0 likes
  • 2737 Views
  • 21 replies
  • 0 likes

verified student with no premium access??

Got an email saying, "We verified that you're enrolled in an accredited college or university, which means Premium for Students is but a few clicks away. Go back to Spotify to complete your purchase."Clicked th elink only to arrive at this page. Went...

spotify2.JPG spotify3.JPG spotify.JPG
  • Visitor
  • Got an email saying, "We verified that you're enrolled in an accredited college or university, which means Premium for Students is but a few clicks away. Go back to Spotify to complete your purchase....
  • user-removed
  • Not applicable
  • 866 Views
  • 1 replies
  • 0 likes
  • 866 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Payment

I got a new debit card recently and need to update my payment details. On my Spotify app, it says that my account is premium. But on the Spotify website, it says my account is free. I tried logging out of the app to maybe change the status, but it re...

  • Visitor
  • I got a new debit card recently and need to update my payment details. On my Spotify app, it says that my account is premium. But on the Spotify website, it says my account is free. I tried logging o...
  • Alfredo
  • Roadie
  • 1500 Views
  • 3 replies
  • 0 likes
  • 1500 Views
  • 3 replies
  • 0 likes