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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19395 Views
  • 27 replies
  • 4 likes
  • 19395 Views
  • 27 replies
  • 4 likes

Help! Charged last month and this month for premium yet my account says free and not premium

I was charged 9.99 last month and yet again this month . My account states I am on the free service and there is no sign of letting up any time soon...can someone please tell what’s going on with this or my account

  • Newbie
  • I was charged 9.99 last month and yet again this month . My account states I am on the free service and there is no sign of letting up any time soon... can someone please tell what’s going on w...
  • knoxsucow
  • Casual Listener
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Duplicidade de pagamento

Esse mes recebi email falando que estava com problemas no cartão no faturamento ,ai troquei cartão e passei outro cartão, porem veio na fatura do cartao anterior o debito do spotify, paguei duas vezes esse mês

  • Newbie
  • Esse mes recebi email falando que estava com problemas no cartão no faturamento ,ai troquei cartão e passei outro cartão, porem veio na fatura do cartao anterior o debito do spotify, paguei duas veze...
  • Bittencourt
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

sonos and spotify

On my sonos account, it says that it is unable to play a song becuase the spotify account information is not valid. I have spotify premium yet it is still not working

  • Visitor
  • On my sonos account, it says that it is unable to play a song becuase the spotify account information is not valid. I have spotify premium yet it is still not working
  • Luke
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Giftcard won´t get accepted

So, Today I´ve bought 5 10€ Premium Giftcards. (Like i always did before) i redeemed 4 of them without any Problem but the last one i got here won´t work. I´m from Germany and it says: "Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." ...

  • Casual Listener
  • So,   Today I´ve bought 5 10€ Premium Giftcards. (Like i always did before)   i redeemed 4 of them without any Problem but the last one i got here won´t work.   I´m from Germany ...
  • MaddiM07
  • Newbie
  • 271 Views
  • 1 replies
  • 1 likes
  • 271 Views
  • 1 replies
  • 1 likes

Premium

I cant subscribe to premium even if my payment method is correct and I have already tried using a different card but an error message keeps appearing

  • Newbie
  • I cant subscribe to premium even if my payment method is correct and I have already tried using a different card but an error message keeps appearing
  • Luke
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Can't become premium because my location (Portugal) does not match payment method (UK)

Hi all, I live in Portugal, therefore, my account is set to Portugal. I'm trying to go premium with a CC from a Digital Bank (Revolut) that is located in the UK. My card is legit and this limitation does not make any sense! Thanks in advance,Ivo

  • Newbie
  • Hi all,   I live in Portugal, therefore, my account is set to Portugal. I'm trying to go premium with a CC from a Digital Bank (Revolut) that is located in the UK.   My card is legit an...
  • Maxim
  • Spotify Star
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

PROBLEM WITH PREMIUM

I have paid for spotify premium. I have it on my pc but I dont know why in my android it doesnt appear. What should I do?

  • Newbie
  • I have paid for spotify premium. I have it on my pc but I dont know why in my android it doesnt appear. What should I do?
  • xniqueporto
  • Casual Listener
  • 257 Views
  • 3 replies
  • 0 likes
  • 257 Views
  • 3 replies
  • 0 likes

Can't changer my Country and upgrade to premium

Hey guys, I can't change my country in my profile, set as Belgium. I need to do so to pay with a french credit card to upgrade to premium...Need help...

  • Casual Listener
  • Hey guys,   I can't change my country in my profile, set as Belgium. I need to do so to pay with a french credit card to upgrade to premium...Need help...    
  • Paul37000
  • Casual Listener
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Cobraram Assinatura mas não ativou o premium

Tenho a cobrança feita no meu cartão, mas minha conta continua como free

  • Newbie
  • Tenho a cobrança feita no meu cartão, mas minha conta continua como free
  • haj8yyh83emzsim
  • Newbie
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Charged multiple times

My bank statement is showing that I was charged to renew spotify premium for 9.99 and charged twice for the student discount of 4.99. I cannot get a number to call to verify that I will not be charged for all three charges and would like to ensure th...

  • Visitor
  • My bank statement is showing that I was charged to renew spotify premium for 9.99 and charged twice for the student discount of 4.99. I cannot get a number to call to verify that I will not be charge...
  • Daniyal96
  • Newbie
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Cannot Change from UK to South Africa Subscription

Hi, I am going round in circles trying to change subscription from UK to South Africa. I am based in South Africa where Spotify have recently started operating. I have been here for 4 years after originally setting up my account in the UK when I live...

  • Newbie
  • Hi,   I am going round in circles trying to change subscription from UK to South Africa.   I am based in South Africa where Spotify have recently started operating. I have been here for...
  • Maxim
  • Spotify Star
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCast

Why you don't add the option to pay with an maestro card. You don't accept PayPal too, so how may I pay your premium account from Romania?

  • Newbie
  • Why you don't add the option to pay with an maestro card. You don't accept PayPal too, so how may I pay your premium account from Romania? 
  • imattolo
  • Community Legend
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Solved!! Can't activate premium using globe prepaid load

Hi, I need help please. I can't activate premium using my prepaid globe. It keeps saying that I have insufficient credit, I currently have Php138.00 load on my prepaid so I'm wondering why it keeps saying I have insufficient balance. I already tried ...

  • Newbie
  • Hi, I need help please. I can't activate premium using my prepaid globe. It keeps saying that I have insufficient credit, I currently have Php138.00 load on my prepaid so I'm wondering why it keeps s...
  • AMIEL1
  • Newbie
  • 68001 Views
  • 52 replies
  • 1 likes
  • 68001 Views
  • 52 replies
  • 1 likes

I'm Canadian but live in Brazil...what do I do?

Hi, I live in Brazil and when I try to go premium and pay, the Brazil site doesn't accept my credit card or paypal information... However, if I put my address and set up a premium Canadian account I can only use it for around a month in Brazil... Hel...

  • Newbie
  • Hi,   I live in Brazil and when I try to go premium and pay, the Brazil site doesn't accept my credit card or paypal information...   However, if I put my address and set up a premium C...
  • Bittencourt
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Solved!! Cobrança indevida

Olá, estou tendo problemas com uma conta que está ativa mas não sei exatamente qual é, só estou vendo pq estou sendo debitado todo mês no meu cartão a quantia de pagamento do premium, gostaria de cancelar essa conta mas não sei como, será que é possí...

  • Newbie
  • Olá, estou tendo problemas com uma conta que está ativa mas não sei exatamente qual é, só estou vendo pq estou sendo debitado todo mês no meu cartão a quantia de pagamento do premium, gostaria de can...
  • Bittencourt
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Can't activate Hulu account?

I just signed up for the student Spotify/Hulu deal. I am not able to log in to my Hulu account (I have never had one before). I followed the instructions followed by Hulu that should have worked, but it did not (going to account overview and clicking...

  • Newbie
  • I just signed up for the student Spotify/Hulu deal. I am not able to log in to my Hulu account (I have never had one before). I followed the instructions followed by Hulu that should have worked, but...
  • Keanu_C
  • Community Legend
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution Legacy spotify premium gone

Hi, i have had spotify premium for around 7 years (back from before it was a subscription model)However I logged into Spotify today and it would appear I no longer have premium, why? many thanksbennieboi20

  • Newbie
  • Hi,   i have had spotify premium for around 7 years (back from before it was a subscription model) However I logged into Spotify today and it would appear I no longer have premium, why? &nbs...
  • Alfredo
  • Roadie
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Superuser Contribution Í can't go premium.

I'm trying to go premium and it says that : you can't get premium on this application. I have an iPhone se and I got the spotify app on the App Store. Is this a bug? Do I have a way to solve it?

  • Newbie
  • I'm trying to go premium and it says that : you can't get premium on this application.  I have an iPhone se and I got the spotify app on the App Store.  Is this a bug?  Do I have a ...
  • Alfredo
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes