Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129137 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57800 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233370 Views
144 replies
13 likes
Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?
Hello, Spotify recently launched in Romania and i can't use my credit card to get the trial or pay ,it just says "Payment Failed" when i enter the card details. What can I do to subscribe to Spotify?
Casual Listener
265 Views
2 replies
0 likes
Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What happened and what should i do?
Hi, so i was buying a month of premium for students, then my connection went out during the payment, the problem is my account is not even premium but the money from my credit card were taken. What h...
Moderator
233 Views
1 replies
0 likes
Hello, it's quite frustrating.I was subscribed for the one month trial then at the end i got a message telling me it needed to update my credit card to pay for the next move. So i decided to upgrade for an entire year using the student promo. i enter...
Hello, it's quite frustrating. I was subscribed for the one month trial then at the end i got a message telling me it needed to update my credit card to pay for the next move. So i decided to ...
Roadie
310 Views
1 replies
0 likes
I was previously subscribed through apple, but want to change to being subscribed through spotify. I cancelled my subscription through Apple. When will i be able to get premium through spotify? its still saying I have to cancel through apple, but i a...
I was previously subscribed through apple, but want to change to being subscribed through spotify. I cancelled my subscription through Apple. When will i be able to get premium through spotify?...
Moderator
268 Views
1 replies
0 likes
I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this?
I was charged $11.08 for my subscription, usually more than what I pay. Spotify is still notifying me that I had missed my payment. What can I do to fix this?
Roadie
253 Views
1 replies
0 likes
I paid 6,99Turkish Liras student packet after I cancelled. Spotify took money from my ininal card but I'm not premium.
I paid 6,99Turkish Liras student packet after I cancelled. Spotify took money from my ininal card but I'm not premium.
Roadie
291 Views
1 replies
0 likes
I was charged $119.88cfor Premium. I never upgraded to Premium! I want to know how can I get someone to help me with this situation since you guys do not have a number to call.
I was charged $119.88cfor Premium. I never upgraded to Premium! I want to know how can I get someone to help me with this situation since you guys do not have a number to call.
Spotify Star
217 Views
1 replies
0 likes
My credit card was charged for premium service on3/11 for the amount of $9.99 my music currently won’t play as it says I don’t have a premium subscription although the website shows I have the subscription. I want to file a fraud report against Spoti...
My credit card was charged for premium service on3/11 for the amount of $9.99 my music currently won’t play as it says I don’t have a premium subscription although the website shows I have the subscr...
Spotify Star
209 Views
1 replies
0 likes
Please help
Please help
Spotify Star
226 Views
1 replies
0 likes
I've tried just about everything trying to update my payment method because I had to get a new card for payment and Spotify won't let me change my payment method. I get to the subscriptions page and click on the "Update" button and nothing is working...
I've tried just about everything trying to update my payment method because I had to get a new card for payment and Spotify won't let me change my payment method. I get to the subscriptions page and ...
Spotify Star
355 Views
1 replies
1 likes
I have been trying to use the links provided to apply for the student discount by changing my curernt premium plan. But everytime I click on them it takes me to the family plan instead of the student discount offer. Its not showing me the student dis...
I have been trying to use the links provided to apply for the student discount by changing my curernt premium plan. But everytime I click on them it takes me to the family plan instead of the st...
Regular
656 Views
7 replies
0 likes
Yes Hello, I tried to subscribe for the student discount, I put my card details in, Spotify then said I wouldn’t be charged until verification was completed. My verification did not work for some reason, when I checked my bank.. the amount of $5.99 h...
Yes Hello, I tried to subscribe for the student discount, I put my card details in, Spotify then said I wouldn’t be charged until verification was completed. My verification did not work for...
Spotify Star
259 Views
1 replies
0 likes
HelloI have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR
Hello I have restet my telephone and i don't remember my email to my old account. How to cancel subscription from my credic card and get my money back? BR
Roadie
280 Views
1 replies
1 likes
Hello, I have a problem when I want to get premium in my country, Romania. When I try to activate the premium spotify and insert the card details, i get this message (attached file). I can pay with my debit card on other platforms.What can I do? Than...
Hello, I have a problem when I want to get premium in my country, Romania. When I try to activate the premium spotify and insert the card details, i get this message (attached file). I can p...
Spotify Star
1110 Views
9 replies
1 likes
So I got a new debit card and everytime I try to update the information it just reloads the same page. I've searched all over to try and find a way to update my payment details and everything keeps telling me to do the exact thing that I've already b...
So I got a new debit card and everytime I try to update the information it just reloads the same page. I've searched all over to try and find a way to update my payment details and everything keeps t...
Spotify Star
264 Views
1 replies
0 likes
I paid for student discount but after that i realized that i am not suitable for this discount and the page opened said be calm no payment was taken from u but my ININAL CARD says they took 6.99 TL and i got nothing pls help me I WANT REFUND
I paid for student discount but after that i realized that i am not suitable for this discount and the page opened said be calm no payment was taken from u but my ININAL CARD says they took 6.99 TL a...
Casual Listener
553 Views
4 replies
0 likes
I already have my own extensive premium account. Just learning about the family plan. Was going to add my parents and brother under me. Can I do this without having to lose my current library? How do I go about it to switch they account type? Thanks
I already have my own extensive premium account. Just learning about the family plan. Was going to add my parents and brother under me. Can I do this without having to lose my current library? How do...
Spotify Star
249 Views
1 replies
0 likes
I signed up for the student plan and for some reason my account was charged another 14.99
I signed up for the student plan and for some reason my account was charged another 14.99
209 Views
0 replies
0 likes
I've had Spotify Premium for a long time but now my subscription has ended afterI payed for 6 months in advance with gift certificates. Now I need to start my Premium subscription again but whatever link I use I only get "start your Premium for Famil...
I've had Spotify Premium for a long time but now my subscription has ended afterI payed for 6 months in advance with gift certificates. Now I need to start my Premium subscription again but whatever ...
Roadie
258 Views
1 replies
0 likes
maintanence fee ? rm8 what is it ?? if i turn on extreme music quality will it be charged??
maintanence fee ? rm8 what is it ?? if i turn on extreme music quality will it be charged??
Community Legend
336 Views
1 replies
0 likes
