Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62487 Views
43 replies
3 likes

62487 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8090 Views
23 replies
2 likes

8090 Views
23 replies
2 likes

Cannot pay for premium subscription

I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine debit card) and since I am in Argentina I can also n...

lau295
Newbie
I have moved from Germany to Argentina (permanently) and therefore wanted to move my account accordingly. But in order to pay I need an Argentine credit card, which I do not have (only an Argentine d...
2018-03-12 1:57:46 AM
219 Views
0 replies
0 likes

219 Views
0 replies
0 likes

Account Switch

I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ?

drerizzle
Newbie
I was paying for the student account 4.99 a month and then it randomly switched to the regular 9.99$ a month. I cancelled the subscription and want a refund on the 9.99. How do I go about that ?
2018-03-01 7:44:08 PM
2018-03-12 1:45:08 AM
imattolo
Community Legend
269 Views
1 replies
0 likes

269 Views
1 replies
0 likes

SPOTIFY CHARGE ME 3 TIMES FOR JUST REGISTERING IN THERE PREMIUM BUT STILL IN FREE ACCT

I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROVED ON HER SPOTIFY PREMIUM ACCT. I ALREADY PAID IT. ...

jarvey
Casual Listener
I REGISTER MY SISTER ACCOUNT FOR SPOTIFY STUDENT. AND THE SPOTIFY REFRESH SO I PUT MY CARD DETAILS 3 TIMES, THE SPOTIFY AUTOMATICALLY DEDUCT THE P65 3 TIMES ON MY CARD YET MY SISTER IN NOT YET APPROV...
2018-03-05 5:36:17 AM
2018-03-12 1:41:03 AM
imattolo
Community Legend
577 Views
1 replies
0 likes
Student

577 Views
1 replies
0 likes

Being charged full amount while on trial period

I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on here for customer service.

Mikeolo67
Newbie
I signed my Daughter up for the 3 month premium trial period at .99 cents per month. I have been charged the full amount ($9.99) on my credit for all 3 months of this period. I don't see a link on he...
2018-03-05 4:44:16 PM
2018-03-12 1:37:41 AM
imattolo
Community Legend
228 Views
1 replies
0 likes

228 Views
1 replies
0 likes

Premium free monat

Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbonamento aspetto con pazienza una soluzione dato che...

Mark8819
Newbie
Ho attivato sta sera la prova gratuita di Spotify premium ma mi hanno gia scalato i soldi perche?Spero di essere rimborsato altrimenti mi cancello volevo provarlo come detto prima di rinnovare l abbo...
2018-03-08 1:05:10 AM
2018-03-12 1:35:11 AM
imattolo
Community Legend
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

I accidently removed part of my redeem Pincode/Unclear instructions

I took the sticker off and it was partially gone, along with the sticker.Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing the sticker, so i just waisted money. It says : 1 Go t...

abedinheij
Newbie
I took the sticker off and it was partially gone, along with the sticker. Im not really seeing my own fault in this im seeing spotify's fault. Nowhere on that card were instructions about removing t...
2018-03-06 8:53:20 PM
2018-03-12 1:30:38 AM
imattolo
Community Legend
754 Views
1 replies
0 likes

754 Views
1 replies
0 likes

Solved!! Spotify doesnt download my imported music.

Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play the song if I want but on my phone it doesnt work, ...

Number_240
Casual Listener
Before I beginn to use spotify I had music on my pc, now I dont need them but there are still some tracks that I want to hear but they arent on spotify. So I import them. No Problem here, I can play ...
2018-03-09 7:46:08 PM
2018-03-12 1:25:49 AM
imattolo
Community Legend
403 Views
3 replies
0 likes

403 Views
3 replies
0 likes

Pre paid premium by vodafone,

Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and reinstalled it, but I have logged on and all of the ...

Glenn9
Newbie
Hi I have a SIM only contract with Vodafone with it I had 12 months free Premium subscription with Spotify. To try and decrease the internal storage space on my Samsung S6 I uninstalled the app and r...
2018-03-08 1:22:08 PM
2018-03-12 1:23:47 AM
imattolo
Community Legend
160 Views
1 replies
0 likes

160 Views
1 replies
0 likes

Payment method

Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?

jaidon
Newbie
Can I pay for premium Spotify with my iTunes account? Or add it onto my phone bill?
2018-03-12 1:02:16 AM
2018-03-12 1:13:03 AM
imattolo
Community Legend
173 Views
1 replies
0 likes

173 Views
1 replies
0 likes

Unfortunately destroyed my gift card

Hey !I just recently bought a Spotify gift card for 10€. While rubbing off the backsite I accidentally destroyed the paper and I am unable to see the code. Can someone help me please ?Best Regards Maurice

FrisKsc
Newbie
Hey ! I just recently bought a Spotify gift card for 10€. While rubbing off the backsite I accidentally destroyed the paper and I am unable to see the code. Can someone help me please ? Be...
2018-03-09 2:40:30 PM
2018-03-12 1:08:21 AM
imattolo
Community Legend
335 Views
1 replies
0 likes

335 Views
1 replies
0 likes

Why have i been charged?

Why has 9.99 came out of my account when I don't have Spotify premium? I had the 3 months for 99p but I canceled this soon after but money has been taken out of my bank. How can I get this resolved? Can't find a way to contact Spotify

xclairebell
Newbie
Why has 9.99 came out of my account when I don't have Spotify premium? I had the 3 months for 99p but I canceled this soon after but money has been taken out of my bank. How can I get this resolved? ...
2018-03-11 11:16:54 PM
2018-03-12 1:05:11 AM
imattolo
Community Legend
140 Views
1 replies
0 likes

140 Views
1 replies
0 likes

Solved!! PREMIUM ACCOUNT

Today I was without internet and I could not listen to songs offline, even with the premium account. I am taking the 30-day free trial and then start paying for the card.What happened? Can I only listen to offline songs if I download them? But should...

leeminkwon_
Casual Listener
Today I was without internet and I could not listen to songs offline, even with the premium account. I am taking the 30-day free trial and then start paying for the card.What happened? Can ...
2018-03-11 9:47:07 PM
2018-03-12 1:03:19 AM
imattolo
Community Legend
356 Views
3 replies
0 likes

356 Views
3 replies
0 likes

Double payments

Good afternoon, i currently pay for Spotify as part of my vodaphone package deal. When I first started the deal I was told to simply log out of Spotify and log back in with my phone number which I did. Although I had done this I am still being charge...

Eilish99
Newbie
Good afternoon, i currently pay for Spotify as part of my vodaphone package deal. When I first started the deal I was told to simply log out of Spotify and log back in with my phone number which I di...
2018-03-10 1:22:03 PM
2018-03-11 12:58:59 AM
imattolo
Community Legend
172 Views
1 replies
0 likes

172 Views
1 replies
0 likes

Student premium uni days discount

I've tried to redeem the discount through unidays but it says ive already got an account with spotify using that discount i've never had premium and i don't understand why it's saying 'your student credntials are already associated with another spoti...

tiabarkerhall
Newbie
I've tried to redeem the discount through unidays but it says ive already got an account with spotify using that discount i've never had premium and i don't understand why it's saying 'your student c...
2018-03-11 11:33:19 PM
2018-03-11 12:49:08 AM
imattolo
Community Legend
236 Views
1 replies
0 likes

236 Views
1 replies
0 likes

Updating Payment

I am trying to update my payment because my card expired last month. When I click the update button on all of my devices (mac, iphone, ipad) it just refreshes the page.

JaydenTay
Newbie
I am trying to update my payment because my card expired last month. When I click the update button on all of my devices (mac, iphone, ipad) it just refreshes the page.
2018-03-11 10:25:24 PM
2018-03-11 10:45:50 PM
328rsm
Newbie
206 Views
2 replies
1 likes

206 Views
2 replies
1 likes

Double Paying for Months

Good afternoone everyone! To my knowledge I only have one account with Spotify and LOVE IT! But after a couple months of premium I am being double charged. Does anyone have an 1800 number I could call for help?

user-removed
Visitor
Good afternoone everyone! To my knowledge I only have one account with Spotify and LOVE IT! But after a couple months of premium I am being double charged. Does anyone have an 1800 number I could cal...
2018-03-11 7:54:24 PM
2018-03-11 10:22:54 PM
AlexTanisha
Newbie
200 Views
2 replies
0 likes

200 Views
2 replies
0 likes

I got Spotify premium but i still get advertisement in the german podcast "Fest & Flauschig"

Hello people,how it possible that i pay for my premium Spotify account but still get advertisement in the german podcast "Fest & Flauschig"? Are you aware of that? Because its not longer ad free for premium users now! I'm quite unhappy with that! Tha...

alesealese
Casual Listener
Hello people, how it possible that i pay for my premium Spotify account but still get advertisement in the german podcast "Fest & Flauschig"? Are you aware of that? Because its not longer ad fre...
2018-03-11 5:57:28 PM
2018-03-11 10:20:16 PM
alesealese
Casual Listener
264 Views
2 replies
2 likes

264 Views
2 replies
2 likes

Problem with premium account

I bought the premium version and now I would like to reuse the free version. What can I do? And furthermore Spotify deduct me 9,99€ for the monthly payment without even sending an email or something else, can I have my money back?

Giorgins
Newbie
I bought the premium version and now I would like to reuse the free version. What can I do? And furthermore Spotify deduct me 9,99€ for the monthly payment without even sending an email or something ...
2018-03-10 6:49:05 PM
2018-03-11 9:03:31 PM
imattolo
Community Legend
228 Views
1 replies
0 likes

228 Views
1 replies
0 likes

Can't update payment method

Hi.I had to change my credit card due to it being cloned, now when I try to update my payment method, I can't . I hit the update button and nothing happens, it just reloads the same page. I thought it was because I was on my mobile phone so I tried t...

Analuciabarrios
Newbie
Hi. I had to change my credit card due to it being cloned, now when I try to update my payment method, I can't . I hit the update button and nothing happens, it just reloads the same page.&...
2018-03-09 5:22:44 PM
2018-03-11 8:52:40 PM
Daughertyeve
Casual Listener
293 Views
3 replies
0 likes

293 Views
3 replies
0 likes

Code Card got scratched

Hi,I made a huge mistake trying to use a screwdriver to get my Code. Now I can´t read the last three letters. I have the receipt. What can I do now? Thanks for any Help. Greetings from Germany.

Django4
Newbie
Hi, I made a huge mistake trying to use a screwdriver to get my Code. Now I can´t read the last three letters. I have the receipt. What can I do now? Thanks for any Help. Greetings...
2018-03-11 6:06:37 PM
2018-03-11 8:42:42 PM
imattolo
Community Legend
170 Views
1 replies
0 likes

170 Views
1 replies
0 likes

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