Premium charged but Spotify doesn't recognize it!

[-uszk3_92z84]

Plan

Free/Premium

Country

Canada 

Device

PC, BlackBerry KeyOne

Operating System

Linux, Android

My Question or Issue

Hi,

I have pay for the Premium service but my transaction has fail 3 times by the web site, I've received a notification from my bank that the last transaction that I was charged for 9,99$ but Spotify doesn't recognize the transaction on the subscription section of Account settings, even after a re-login.

Thanks for your help

Erik.

[-uszk3_92z84]

I finally get answer on the SpotifyCares FaceBook. The paiement is probably on hold by my bank.