Premium doesn’t work

Dominique20 · 2017-12-16

I upgraded to Spotify premium but it doesn’t work, I can’t listen to music offline. I tried login out and after that I logged in, but it just doesn’t work. Does anybody knows what to do so it will work? Thanks!

Luke · 2017-12-16

Hey @Dominique20,

you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

Have a great day!

LukeSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Help categories

Account & Payment

Using Spotify

Listen Everywhere