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Premium duo second account issues - help please

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Premium duo second account issues - help please

Goodsta82
Visitor

 

I have a Spotify Premiem Duo account, my account works fine but my husbands is having issues.

 

  1. He plays his playlist and it is automatically replaced with an unknown playlist
  2. If it plays his playlist it will play only a preview
  3. It keeps attempting to automatically connect to web browser (chrome) yet we don’t have chrome or devices in the house this could be trying to connect to.

 

We have on numerous occasions uninstalled, reinstalled, logged out, updated my account details, logged in and turned the phone on.

 

About to cancel my account and go back to Apple Music, can anyone help?

 

1 Reply

Re: Premium duo second account issues - help please

Billy-J
Rock Star 23
Rock Star 23

Hey @Goodsta82, thanks for reaching out to the Community!

Could you ask your husband to create a new test account here? Once he does, he can test out the features on the new account and see if he's having the same issues he did on the current account that's linked to your plan. 

 

If everything works fine there, I'll suggest steps on how to transfer content from the old account to the new one and how to remove and add a member to your Duo plan. 

 

Keep me posted!

Billy-JRock Star 23
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