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Premium feature blocked even though I have premium plan.

Premium feature blocked even though I have premium plan.

I am on an Individual Premium plan at the moment.
I go into one of my playlists and press Shuffle but then a pop up appears stating "You discovered a Premium feature".

Yes I am well aware its a Premium feature but why cant I use it when im Premium?!

I have been Premium for years so its not like my account hasnt been updated after a recent change in plans or anything of that sort.
2 Replies

Hey, @CKY182- 
Welcome to Spotify Community, and thanks for reaching out to us!

Have you already tried a fast reinstallation of the app on your device? Just take a look at this article below to get help about how to do it:

Also, just to make sure everything is alright on your end, you can double-check on your receipts page if your payment was successful.


Keep me posted!


Luan 🇧🇷

LuanSpotify Star
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I have had this issue twice now. I've not tried the reinstall yet. Last time this happened, I found on another answer that selecting another playlist and shuffling fixes the issue and it did. 

I think since I'm paying for this service, an error like this is incredibly unprofessional.

Replying to boost that this error should be fixed.

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