Premium not working

[summersmile]

Plan

Subscribed to premium but not working

Country

India

Device

(Huawei Y9, Lenovo IdeaPad)

Operating System

(Android, Windows 11)

My Question or Issue

I subscribed to premium mini a few hours ago but no changes are reflected on my account. I paid the required amount through UPI QR code and money was debited from my account but I didn't receive any mail from Spotify. After checking the app, under plan it still says free and i keep getting commercials. What can I do about this and when will I receive premium features?

[Bittencourt]

Hi @summersmile, thanks for writing.

Please click on the link bellow to see if the information is helpful to you.

https://support.spotify.com/article/premium-not-working/

Hope it is!

[summersmile]

it didn't work. i tried logging in and out multiple times and it still says free account along with ads.

[Bittencourt · Accepted solution]

Hey @summersmile,

In this case, if click here and confirm that your account is on Free, I suggest that you get a formal proof of the debit from your bank, then submit it to BillDesk Support to raise a dispute. 

Hope it is more helpful!

[Bittencourt · Accepted solution]

Hey @summersmile,

So, did it finally work somehow?