Premium not working

Solved!

Premium not working

Plan

Subscribed to premium but not working

Country

India

Device

(Huawei Y9, Lenovo IdeaPad)

Operating System

(Android, Windows 11)

 

My Question or Issue

I subscribed to premium mini a few hours ago but no changes are reflected on my account. I paid the required amount through UPI QR code and money was debited from my account but I didn't receive any mail from Spotify. After checking the app, under plan it still says free and i keep getting commercials. What can I do about this and when will I receive premium features?

 

Reply

Accepted Solutions
Marked as solution

Hey @summersmile,

 

In this case, if click here and confirm that your account is on Free, I suggest that you get a formal proof of the debit from your bank, then submit it to BillDesk Support to raise a dispute. 

 

Hope it is more helpful!

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Marked as solution

Hey @summersmile,

 

So, did it finally work somehow?

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

4 Replies

Hi @summersmile, thanks for writing.

 

Please click on the link bellow to see if the information is helpful to you.

 

https://support.spotify.com/article/premium-not-working/

 

Hope it is!

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

it didn't work. i tried logging in and out multiple times and it still says free account along with ads.

Marked as solution

Hey @summersmile,

 

In this case, if click here and confirm that your account is on Free, I suggest that you get a formal proof of the debit from your bank, then submit it to BillDesk Support to raise a dispute. 

 

Hope it is more helpful!

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

Hey @summersmile,

 

So, did it finally work somehow?

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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