Premium payment issues

[urfxve_brunette]

Plan

Current plan: Free

Country

United States

Device

iPhone 15 plus

iOS 26.2.1 (23C71)

So I have been trying to pay for the individual plan for Spotify on my phone since December/around Christmas; I have tried god knows how many times since then. Every time I finish putting in my card information and what was needed, it says that there was an issue registering the information (something to the lines of that) and to try again later. I have tried waiting a few hours and now weeks. It never fails to say that every single time. I do not believe it is a user error. I've scanned the card so that it fills in the information automatically and quadruple-checked it countless times, and it still gives me that error and "try again later" message. What am I doing wrong? Is it an app issue, or is it just me?

[ReyllaMliLocks12]

I've been doing  the same thing came here to ask for help. Everything's fine, registered in the country, not expired, still have money, everything's put in correctly, wait a couple of weeks still happened. Idk what's going on 😕

[MihailY]

Hey @urfxve_brunette and @ReyllaMliLocks12,

Thanks for reaching out.

If you've already tried all relevant steps mentioned in this article, it's best to reach out to our colleagues from chat/email support, as they're the ones who can take a closer look at this and assist you further.

Cheers,