I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix the issue but none worked. I have already cleared the cache, tried a different network and tried different browsers and devices. I can provide a screenshot if it's necessary.
My Question or Issue
Can't pay for family plan since page never loads.
Solved! Go to Solution.
Hi there @winkandrea,
thanks for reaching out to the community !
I will take you up on your offer and ask for a screenshot.
Make sure to cover any sensitive info that may be on your shared picture.
I would also like to know when exactly does the issue appears - is it directly when you open the payments page or after you've entered their details?
In the meanwhile you can also try opening this link in an incognito window just to make sure you're using the right page.
Keep me posted 🙂