Premium payment page not loading

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Premium payment page not loading

Casual Listener

I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix the issue but none worked. I have already cleared the cache, tried a different network and tried different browsers and devices. I can provide a screenshot if it's necessary. 

Plan

Family Premium

Country

Costa Rica 

 

My Question or Issue

Can't pay for family plan since page never loads.

1 ACCEPTED SOLUTION

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Re: Premium payment page not loading

Rock Star 16
Rock Star 16

Hi there @winkandrea,

thanks for reaching out to the community !

 

I will take you up on your offer and ask for a screenshot.

Make sure to cover any sensitive info that may be on your shared picture.

 

I would also like to know when exactly does the issue appears - is it directly when you open the payments page or after you've entered their details?

 

In the meanwhile you can also try opening this link in an incognito window just to make sure you're using the right page.

 

Keep me posted 🙂

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
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Solution!

Re: Premium payment page not loading

Rock Star 16
Rock Star 16

Hi there @winkandrea,

thanks for reaching out to the community !

 

I will take you up on your offer and ask for a screenshot.

Make sure to cover any sensitive info that may be on your shared picture.

 

I would also like to know when exactly does the issue appears - is it directly when you open the payments page or after you've entered their details?

 

In the meanwhile you can also try opening this link in an incognito window just to make sure you're using the right page.

 

Keep me posted 🙂

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Premium payment page not loading

Casual Listener

Thank you for your response, actually the issue has been fixed now. I used the link you provided and it worked. 

Thanks for the help! 😊

Highlighted

Re: Premium payment page not loading

Rock Star 16
Rock Star 16

Hi @winkandrea,

thanks for replying !

 

I'm glad to hear that the linked provided had helped solving the issue.

 

If it is indeed a solution to your issues, make sure to mark the comment as a solution for other users to be able to look it up easily when having the same issue.

 

Enjoy Spotify 🙂

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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