Premium services not working

user-removed · 2017-09-04

I bought the premium service & I still get adds! What do I need to do?

Bittencourt · 2017-09-04

Hey @user-removed, welcome to the Spotify Community 🙂

What device are you using?

When you click here, does your account show as Free or Premium?

If it's happening on your mobile only, please try reinstalling the app and let me know if this works!

BittencourtSpotify Star

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Note: I'm not a Spotify employee.

user-removed · 2017-09-04

I went to the link that you sent & it says free not premium. I tried deleting & reinstalling but it still shows the add. Also in my account it still says free & not premium.

Bittencourt · 2017-09-04

Alright @user-removed,

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

user-removed · 2017-09-04

I got it working. Thanks!

Bittencourt · 2017-09-04

Good!! You're welcome.

Please don't forget to Accept As Solution 🙂

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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