Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Buongiorno!Ho pagato la versione premium di €0,99 per Tre mesi..È arrivata anche la mail di ricevuta ma la versione premium continua a non funzionare!!! Perché???? Grazie!
Hi! So last month(april) my Family account got canceled, so i renewed it to premium.Then i wanted to upgrade to family again(an hour later), but for some reason i just got billed for premium and for family just yesterday.I understand that if i upgrad...
I am trying to sign up for premium on the 3 months for 0.99, and it says I have already tried that offer. I haven't, but I'm trying to use the same credit card that I've used for my other daughter, is that why it won't let me? Thanks
I tried the 30 day trial subscription and i havent used spotify at all due to lost of my phone and it charged 9.99 off from my paypal account early today and i want my money back
Hi, I just swithed over to a family plan which is managed by another account, but a few hours earlier I was charged for another 1 month of spotify premium that I no longer need. Is there any chance I can get this one month charge back? As it was only...
I reinstalled the spotify app on my android phone. After logging on to my account it says that I only have the free version even though I am a premium customer. I checked my Spotify account on my computer and it states that I am a premium customer. W...
I have free premium with spark but how do i access that with my existing spotify account?
Hi I have joined the family subscription from premium, I have invited my wife who was also on premium but she cannot seem to join the family subscription option. She has always logged into spotify via facebook... Any ideas to get her current subscrip...
I though premium subscription for 1 month but the fact just active for 12 days then it return to free with **bleep**ing ads? are you kidding me?
Hi!I've been using spotify premiun for so many years and now I want to get the students discount. I did the whole process, but I still have to pay 9.99€ as always. I tried to do it many times and it tells me that I already got the discount, when I am...
I have been locked out of my Spotify account because the country on my profile doesnt match the country I am in (I moved to Canada from Australia 7 months ago). When changing the country and updating the payment to a Canadian issued card, I am being ...
I just did a student account and after I paid and received the credit card message of confirmation I went back on the page and my premium account didn't start, what I'm sopoose to do, I'm paying and can't cancel because it's like it doens't exist and...
I have spotify premium and I entered all my details correctly and checked several times to be sure but every month spotify is taking the money out of my mothers bank account? this shouldn't be happening and is very annoying cause ive updated and made...
IMy 2 accounts show free subscription but I get charged $10.95 each month? Can someone help me understand and let me know if I can cancel whatever i have? thanks
My free months is appariently up and I was charged but I recieved no notice that my trial was up as i do not wish to continue using the app and would like my money back
Since September 2016 I have linked my Spotify and Xs4all profile, which entitled me to an all inclusive Premium Spotify subscription. Nevertheless Spotify has charged me EUR 9,99 per month ever since, which effectively made me pay twice for one accou...
I applied for seven days premium free and it continued being free account after restart the app. I paid 0,99 for three months and it continue being free account and now the option of the offer disappeared and it's 5,99 for a month, but the mine conti...
I've done all the troubleshooting , closed two accounts I made prior to the one I use now with Student Premium. My bank has confirmed to premium payments have went through and I still am not able to use premium. logged off , logged back in , logged o...
I want to CANCELL THIS BULL**bleep** TODAY (ASAP) YOU CHARGED MY CARD ON THE 5/3 9.99 AND 5/18 14.99 PUT MY MONEY BACK AND CANCEL THE FAKE # 0N BANK STATEMENT FOR YOU IS SPOTIFY USA 646-837-5380. I WILL HAPPLY GO BACK TO LOCAL STATIONS HONEST COMPANI...
My Spotify account was under premium family up till even yesterday and suddenly today it's free? What happened Spotify how do I fix this