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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46187 Views
  • 16 replies
  • 4 likes
  • 46187 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28969 Views
  • 19 replies
  • 2 likes
  • 28969 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20323 Views
  • 6 replies
  • 1 likes
  • 20323 Views
  • 6 replies
  • 1 likes

3 months trial

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?

  • Newbie
  • I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...
  • osornios
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
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  • 422 Views
  • 1 replies
  • 0 likes

Free Trial Not Working

Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it but it wouldnt accept my credit info even though i re...

  • Newbie
  • Ive recently made a new spotify account and signed up for the 7 day free trial. Then ive decided to activate a 30 day premium free trial. I endered in my debit information and tried to activate it bu...
  • KatesHere
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Can't cancel subscription

The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't there to cancel. The receipt that was sent to me via e...

  • Newbie
  • The "subscription" tab that I go to, to try and cancel my premium account keeps telling me that I have to cancel it through itunes, except when I log into my itunes account, the suscription isn't the...
  • KatesHere
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Rien sur mon compte

J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?

  • Newbie
  • J'ai prit l'abonnement Spotify prenium , mais sur.mon compte il dise que j'ai 0 abonnement , donc je ne peut pas écouter de la.musique hors connexion ! Pourquoi ?
  • KatesHere
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Double Charges

I signed up for Spotify Premium (student) and I was charged $4.99 twice. I see others are having this same issue so I would like to get it fixed before my billing date next month.Thank you

  • Newbie
  • I signed up for Spotify Premium (student) and I was charged $4.99 twice. I see others are having this same issue so I would like to get it fixed before my billing date next month. Thank you
  • Jacob
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ HELP ! ] switching from hong kong to italy

hi im massimo from italy just subscribed in with my Hong Kong paypal account after that i found out that if i pay with a Hong Kong paypal account i have no access to most italian songs deleted my subscription ( after , for a bug, it pushed me to pay ...

  • Newbie
  • hi im massimo from italy   just subscribed in with my Hong Kong paypal account   after that i found out that if i pay with a Hong Kong paypal account i have no access to most itali...
  • Julian
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch subscription from Premium for Family to normal Premium

Hi, How can I change back the subscription form, from Spotify for Family to regular Premium subscription?In the account settings I can't find it....

  • Newbie
  • Hi,   How can I change back the subscription form, from Spotify for Family to regular Premium subscription? In the account settings I can't find it....
  • Julian
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Pago

Aceptan tarjeta de débito para el plan familiar

  • Casual Listener
  • Aceptan tarjeta de débito para el plan familiar
  • Julian
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Can't cancel

I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I went to cancel and it doesn't allow me to cancel a...

  • Newbie
  • I can't cancel my stuff and it charged me 11 bucks just now and it isn't supposed to. I did a 3 month trial for 2 bucks and if I liked it I could subscribe. I never subscribed but I got charged, so I...
  • Jacob
  • Community Legend
  • 205 Views
  • 2 replies
  • 1 likes
  • 205 Views
  • 2 replies
  • 1 likes

Premium

I've gotten a new phone and haven't been using Spotify since before Christmas but only just realized that I've been getting charged the last few months? And I'm wondering how to stop it? I logged in on to my account and it's saying it's free but I'm ...

  • Newbie
  • I've gotten a new phone and haven't been using Spotify since before Christmas but only just realized that I've been getting charged the last few months? And I'm wondering how to stop it? I logged in ...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Wrong Charge

I thought I would be eligible for the student discount so I typed in my card, but then realized that I was uneligible. I went back and retracted my info and remained a Spotify Free user, however my card statement shows a Spotify Student Premium charg...

  • Newbie
  • I thought I would be eligible for the student discount so I typed in my card, but then realized that I was uneligible. I went back and retracted my info and remained a Spotify Free user, however my c...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I've cancelled Premium, but you are still charging me

Hello, I've cancelled premium, and despite emailing you (of which I have not had a reply) PayPal have informed me that you are still planning to take a payment

  • Newbie
  • Hello, I've cancelled premium, and despite emailing you (of which I have not had a reply) PayPal have informed me that you are still planning to take a payment
  • Jacob
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Charged on my card, but nothing in my account!

I just noticed that I've been paying for a couple of months now, but my account says I'm having the free version still on! I did everything in the FAQ, log out / in, reset password, etc... Really frustrating that they don't have a client customer ser...

  • Casual Listener
  • I just noticed that I've been paying for a couple of months now, but my account says I'm having the free version still on!   I did everything in the FAQ, log out / in, reset password...
  • Jacob
  • Community Legend
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Solved!! Paid for a year

I just paid for a family sub- for a year, but i just notice i only got 8 months, why is this,I thought paying the year upfront, would save money, but just 8 months works out at the same cost, so who would pay all up front, with no saving.Chees in adv...

  • Newbie
  • I just paid for a family sub- for a year, but i just notice i only got 8 months, why is this, I thought paying the year upfront, would save money, but just 8 months works out at the same cost, so wh...
  • Jacob
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Charged 99,- DKK but I have no Premium account (Spotify P01F72CB47)

Hi. I was charged 99,- DKK 27. March 2017 but as far as I know, I have no Premium account. Can you please tell me what account you have charged me for?

  • Casual Listener
  • Hi. I was charged 99,- DKK 27. March 2017 but as far as I know, I have no Premium account. Can you please tell me what account you have charged me for?
  • Jacob
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Is listening and using Spotify at work considered personal or commercial use?

Hello, according to the Terms and Conditions, I believe that Spotify is for Personal, non-commercial, use. I'm wondering though if I'm working, so doing my "career" type of work, can I listen to Spotify.Some example, suppose I'm working from home, ca...

  • Newbie
  • Hello, according to the Terms and Conditions, I believe that Spotify is for Personal, non-commercial, use. I'm wondering though if I'm working, so doing my "career" type of work, can I listen to Spot...
  • Jacob
  • Community Legend
  • 4914 Views
  • 1 replies
  • 0 likes
  • 4914 Views
  • 1 replies
  • 0 likes

Student Discount

I am a student and used $1 preminum service for the last 3 months now I have charged $9.99 so how do I merge my account to student and get the remaining amount as refund is it possible pleae help me out Thankyou

  • Newbie
  •  I am a student and used $1 preminum service for the last 3 months now I have charged $9.99  so how do I merge my account to student and get the remaining amount as refund is it possible pl...
  • Jacob
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Free Subscription from Vodafone and cancel my present Premium account

I have a free Premium subscription from VodaFone and I want to cancel my present Premium account and use this.Am I better to rewgister as a new user or cancel my present.Will it automatically transfer to my present account ?Regards, Jimout

  • Casual Listener
  • I have a free Premium subscription from VodaFone and I want to cancel my present Premium account and use this. Am I better to rewgister as a new user or cancel my present. Will it automatically tra...
  • jimout
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • 429 Views
  • 2 replies
  • 0 likes

Bank rekeningnummer wijzigen omdat huidige rekeningnummer komt te vervallen

Spotify betaal ik automatische via een bankrekening welke wordt opgeheven in verband met een overstap naar een andere bank.Graag verneem ik hoe ik mijn rekeninggegevens kan aanpassen zodat ik geen wanbetaler word. Mvg

  • Newbie
  • Spotify betaal ik automatische via een bankrekening welke wordt opgeheven in verband met een overstap naar een andere bank. Graag verneem ik hoe ik mijn rekeninggegevens kan aanpassen zoda...
  • 495 Views
  • 0 replies
  • 1 likes
  • 495 Views
  • 0 replies
  • 1 likes