Help Wizard

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Premium subscription

Premium subscription

I signed up for student premium, and when I log in through Facebook it says I have premium but none of my playlists are there. But if I login with my email address and Facebook password, it shows I don't have premium, but all of my music and playlists are there... what is going on? The login info is the same for my Facebook account and what I manually put in to login... help!!!
3 Replies

Hi @aschell04. It seems that you may have a second account. Fret not, this happens more often than you might think, and we even have a handy flow-chart to help you solve this conundrum. Just follow through and if you run into any further issues just reach out and let me know. Best of luck. Cheers!

The flow chart link led to an error page.


Is your account showing as premium on your online overview?


If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 


If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.


If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.


I hope this would be helpful for you ! 

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