Premium subscription

[marcel_ayessa]

I have registered to spotify premium yesterday at 11:00 am (GMT+8), and was expecting to see “Premium” on my subscription status today. I paid via credit/bank account. But why am I not registered yet? Please help.

[Keanu_C]

Hey @marcel_ayessa Welcome to the Spotify Community!

Sorry to hear you are having difficulties. I would recommend logging off and loggin back in to your account. Sometimes it need to resync to gather all the information. If that doesnt work let me know.

Happy Listening

Keanu_C

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[marcel_ayessa]

I have tried logging out and logging back in since yesterday but still nothing. I have also tried uninstalling and reinstalling the app but it doesn’t work too. I’m really frustrated right now.