Premium subscription

[Leanne4]

Plan

Free/Premium

Country

 United Kingdom

My Question or Issue

Today I received an e-mail telling me that my premium subscription has been paused. The money is in the account and every other month I have no problem so unsure of that one first. But now also it won’t let me subscribe again? Every time I do it tells me that ‘I’ve reached the maximum subscriptions for my mobile number.’ I survive long road trips with my Spotify so this is a massive inconvenience

Thanks in advance,

Leanne!

[Jose_M]

Hello @Leanne4!

I understand your concern about this. Don't worry, I'll try to help you out 🙂

Sounds like this could be a non-official email from a malicious email address.
I'd recommend checking out this Support article for the next steps to take.

Important: Do not click any links, download any files or give important info.

Hope this helps and let me know how you get on!