Premium trial payed, but not available

[Mischa72]

This morning I payed for my Premium account (3 months trial period) and I have received a payment proof of spotify. Why can't I use Premium, although I already logged out and in again?

Regards,

Mischa

[Billy-J]

Hey @Mischa72, I'll be happy to help you.

Could you try signing out/in of your Spotify account? If that doesn't help, could you try following these steps?

Let me know how this goes 🙂 

[Mischa72]

Hi @Billy-J,

Unfortunately going through these steps didn't help.

- Account is still on "Free".

- Payment is done and processed.

- I have another account, but that's a free account.

- I have no other accounts.

A few days ago I ordered the same Premium account for my daughter (on her own credentials) and that one works like a charm.

You already got your +1 like, just because you're willing to help. 🙂

Regards,

Mischa

[Billy-J]

Hey @Mischa72.

Thanks for the reply! 

Could you also send me a screenshot of your Receipts page on your Spotify account that says 'Free'? Please make sure to hide sensitive info when posting to the community.

Let me know how this goes 🙂 

[Mischa72]

Hi Billy-J,

I think I know what went wrong.

When I received the "invite" from Spotify for the €0,99 for a 3-month
Premium account I used my invite and my bank account to upgrade the Spotify
account from my daughter to Premium. After that I tried to use the same
invite and bank account to upgrade my own free subscription to Premium.
Unfortunately I tried to pay with the same bank account as I did for my
daugters Premium. Now I seem to be blocked for upgrading my Free account to
Premium using the invite my daughter got, even if I use my daughters bank
account (didn't try, but that's what Spotify wants to tell me in their FB
help).

So in the end helping my daughter left me in a **bleep** position. I feel
ripped off, as I should be able to upgrade my free account to Premium using
the €0,99 invite.

Best regards,
Mischa

[Peter]

Hey @Mischa72.

Thanks for getting back to us.

It sounds like the issue you're having is the one described in this ongoing issue thread.

We're aware of this and we're currently looking into it. We'll keep you posted in that thread and let you know as soon as we have any updates.

Hope that helps! Let us know if you have any further questions 😉