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Hey there @Louisahaim96, welcome to the community!
That's odd but let's try to figure out what's going on. Can you try taking this survey that can point you out in the right direction?
Let me know how it goes!
Treat others the way you want to be treated! K is for Kisses, Kate I can help in english, français or ελληνικά Follow me on Spotify | What is a Community Rock Star? Join us!