Hello
This is Odeta Stuikys Rose
I was trying to upgrade my account, but I am facing problem with that, I submitted all the required information to upgrade my account but it is showing me an error. After this, I tried to upgrade it after few days but it’s not working.
Can anyone help me with this?
Thank you
Hello @odetastuikysros!
Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might be worth trying another device. It'd also be great if you could include a screenshot of the error message you're getting.
Keep me posted and have a nice day!
Hello Odeta Stuikys Rose
This is BeEli44.
Try another device it will definitely work.
Thanks for suggestions Jose_M and BeEli44
I tried with another device but still not working.
Hi there! Thanks for your reply.
Sorry to hear you’re still having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.
Hope this helps!
Hello Odeta Stuikys Rose,
Are you sure your login details are correct?
Yes mickson I am sure my login details are correct.
What kind of error? Odeta Stuikys Rose
Contact them directly
contact them directly odeta stuikys rose.
Hello @odetastuikysros!
Can you let me know if the steps in this Support article did the trick for you?
Keep me posted 🙂
Hey odeta stuikys rose
Try different brower with different location.
Hello Jose_M
I am still facing same problem.
Odeta, might be possible you missed a single digit or something else.
check your login details and try again
Hello @odetastuikysros!
Can you try these three steps from the Support article? Here they are:
Let me know if that does the trick!
contact your service provider odeta stuikys rose
I didn't face such kind of problem odeta. Ask customre care directly
Hello Odeta Stuikys Rose
Try different browser or device to upgrade your account.
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