Problem with account upgrade | Odeta Stuikys Rose

Problem with account upgrade | Odeta Stuikys Rose

odetastuikysros

Hello

This is Odeta Stuikys Rose

 

I was trying to upgrade my account, but I am facing problem with that, I submitted all the required information to upgrade my account but it is showing me an error. After this, I tried to upgrade it after few days but it’s not working.

 

Can anyone help me with this?

 

Thank you

Reply
31 Replies

Jose_M

Hello @odetastuikysros!

 

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might be worth trying another device. It'd also be great if you could include a screenshot of the error message you're getting.

Keep me posted and have a nice day!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

BeEli44

Hello Odeta Stuikys Rose

This is BeEli44.

Try another device it will definitely work.

odetastuikysros

Thanks for suggestions  Jose_M and BeEli44

I tried with another device but still not working.

Jose_M

Hi there! Thanks for your reply. 

Sorry to hear you’re still having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

Hope this helps!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

mickson

Hello Odeta Stuikys Rose,

 

Are you sure your login details are correct?

odetastuikysros

Yes mickson I am sure my login details are correct.

Gabriel5522

What kind of error? Odeta Stuikys Rose

zanib

Contact them directly

dahl12345

contact them directly odeta stuikys rose.

odetastuikysros

Thanks for suggestion zanib and dahl12345

Jose_M

Hello @odetastuikysros!

 

Can you let me know if the steps in this Support article did the trick for you?

 

Keep me posted 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Anneher44

Hey odeta stuikys rose

 

Try different brower with different location.

odetastuikysros

Hello Jose_M

I am still facing same problem.

miron56789

Odeta, might be possible you missed a single digit or something else.

balnco

check your login details and try again

Jose_M

Hello @odetastuikysros!

 

Can you try these three steps from the Support article? Here they are:

 

  • Wait a few days and try again. 
    There might have simply been a temporary connection problem when the transaction was attempted. We’d also recommend giving it a try in a private/incognito window in your web browser.
  • Try a different payment method. 
    We have a range of payment methods available. Try selecting an alternative method to what you’ve already tried.
  • Contact your bank or credit card company. 
    Their phone number is usually provided on the back of the card you’re trying to use.

Let me know if that does the trick!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Grove15s

contact your service provider odeta stuikys rose

bangor

I didn't face such kind of problem odeta. Ask customre care directly

Marlene214

Hello Odeta Stuikys Rose
Try different browser or device to upgrade your account.

Suggested posts