Problem with account upgrade | Odeta Stuikys Rose

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Problem with account upgrade | Odeta Stuikys Rose

odetastuikysros
Regular

Hello

This is Odeta Stuikys Rose

 

I was trying to upgrade my account, but I am facing problem with that, I submitted all the required information to upgrade my account but it is showing me an error. After this, I tried to upgrade it after few days but it’s not working.

 

Can anyone help me with this?

 

Thank you

18 Replies
1 person liked this

Re: Problem with account upgrade | Odeta Stuikys Rose

Rock Star 9
Rock Star 9

Hello @odetastuikysros!

 

Sorry to hear you're having trouble with this. Can you try this process using another browser or Incognito Mode? It might be worth trying another device. It'd also be great if you could include a screenshot of the error message you're getting.

Keep me posted and have a nice day!

Jose_MRock Star 9
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Re: Problem with account upgrade | Odeta Stuikys Rose

BeEli44
Newbie

Hello Odeta Stuikys Rose

This is BeEli44.

Try another device it will definitely work.

1 person liked this

Re: Problem with account upgrade | Odeta Stuikys Rose

odetastuikysros
Regular

Thanks for suggestions  Jose_M and BeEli44

I tried with another device but still not working.

2 people liked this

Re: Problem with account upgrade | Odeta Stuikys Rose

Rock Star 9
Rock Star 9

Hi there! Thanks for your reply. 

Sorry to hear you’re still having some trouble paying for Premium at the moment. I’d recommend checking out this article for payment troubleshooting steps.

Hope this helps!

Jose_MRock Star 9
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 people liked this

Re: Problem with account upgrade | Odeta Stuikys Rose

mickson
Newbie

Hello Odeta Stuikys Rose,

 

Are you sure your login details are correct?

Re: Problem with account upgrade | Odeta Stuikys Rose

odetastuikysros
Regular

Yes mickson I am sure my login details are correct.

Re: Problem with account upgrade | Odeta Stuikys Rose

Gabriel5522
Newbie

What kind of error? Odeta Stuikys Rose

Re: Problem with account upgrade | Odeta Stuikys Rose

zanib
Newbie

Contact them directly

Re: Problem with account upgrade | Odeta Stuikys Rose

dahl12345
Newbie

contact them directly odeta stuikys rose.

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