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Problemas com pagamento

Problemas com pagamento

Assinei a conta premium, o valor veio na tarifa do cartão, porém não disponibilizou e eu continuo com conta a free. Como faço para cancelar??

1 Reply

Hey @user-removed, welcome to the community!


Right now, the community is supported in English, so I hope you don't mind me replying like this.


If you've paid for Premium, but your account is still on Free, I suggest checking this support page. You can find some useful information there that could be related to your issue.


You can also try checking if you have multiple Spotify accounts following these steps. You could've upgraded the wrong account.


About cancelling the subscription, you can find all the info on how to do it here.


All the best.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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