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Problems with my subscription

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Problems with my subscription

 I have Spotify premium and for some reason I am not able to listen to my playlist without it adding other songs. And it’s really annoying because that is  The exact reason that made me decide to purchase the premium subscription. This has been happening for a week and I don’t understand why it’s happening. I have iPhone 8 . I hope somebody can help me with this if not I think I’m gonna cancel my subscription. 

 

thanks in advance

 

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Accepted Solutions
Marked as solution

Hey @aruby,

 

Got it.

 

Could you make sure Autoplay is turned off? You can do this by going to Home > tap the cog icon to view the Settings > Playback > Autoplay. Let me know if that works.

 

If that doesn't help, then I'd be great if you can send a video recording of what's happening so I can take a closer look. Additionally, log out and back in the app and try a clean reinstall of the app.

 

Let me know how everything goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

4 Replies

Hey @aruby, thanks for reaching out to the Community!

 

Could you send me a screenshot of where you're seeing the other songs being added? Additionally, does your playlist contain more than 15 songs?

 

Looking out for your reply!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Billy-J, Thank you for reaching out so soon. They  do not appear on the playlist. They literally come out of nowhere and it doesn’t happen to me in just one playlist it happens in all of them. My smallest playlist has 30 songs. 

Marked as solution

Hey @aruby,

 

Got it.

 

Could you make sure Autoplay is turned off? You can do this by going to Home > tap the cog icon to view the Settings > Playback > Autoplay. Let me know if that works.

 

If that doesn't help, then I'd be great if you can send a video recording of what's happening so I can take a closer look. Additionally, log out and back in the app and try a clean reinstall of the app.

 

Let me know how everything goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I just had to delete it and download it again and now it’s working just fine thank you so much.

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