Re: Double billed - Seems to be a common subject.

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Re: Double billed - Seems to be a common subject.

grayfox1617
Casual Listener

I have Spotify premium,but I notice that I was being bill twice a month on my Visa Card.i discontinued one of the accounts,I was just bill $9.99 for the month of April 2017 my information: -------@gmail.com I'm being charge but I cannot access Spotify my devices at home. My name is John -------------

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Re: Double billed - Seems to be a common subject.

MattSuda
Community Legend

Hey @grayfox1617

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

Re: Double billed - Seewms to be a common subject.

grayfox1617
Casual Listener

I'm being Bill separately for Spotify premium on my Apple computer and my tablets,my devices are only being use in my home so why am I being charge twice a month.

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