Help Wizard

Step 1


So confused!

So confused!

So, i am paying 14.99 per month and thought this was a family plan but cant find that noted anywhere. 


So, why i am paying 14.99 a month for a service i can get for 9.99? I cant incite anyone else onto my account and when i go to the family plan option it says i am not eligible for that? 


Some help would be appreciated, thanks 🙂












(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue


2 Replies

Hi there @Sara010809,

thanks for reaching out !


Sorry you feel confused but i'm sure i can help out here.


Let's start by using this support page to eliminate the option of your plan being activated on a different account.


Let me know what your find 🙂

Hey there @Sara010809 and @OneByBoo


Thanks for reaching out to the Community about this. 

Jumping in to add something to what @OneByBoo already said. You can check if your current plan is Premium Family by accessing your account page here. Simply scroll down to the section Your plan where you can see the name of your subscription. 


To invite family members, go to your Family page. If you still can't see the page properly, try again in a private/incognito window since this step makes sure you avoid issues with your browser's cache. 


Keep us posted!  

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