So my spotify card is not working

[DorisAdwubi]

And I just bought it yesterday my first.pls help me

[AdamDamon]

Hi @DorisAdwubi,

Thanks for posting in the Spotify Community, and welcome! 

I’ve moved your post from Chat to a relevant Help board, where it fits better.

There could be a few different reasons why your gift card is not working when you try to redeem it. First, I recommend making sure you've entered the correct characters shown on the gift card’s PIN code (for instance, a zero sometimes looks like a capital ‘O,’ a capital ‘I’ looks like the number one, or a capital "S" looks like a number five; so I suggest trying with these alternative characters to see if it makes any difference).

Also, keep in mind that the gift card needs to have been purchased in the same country where you are currently located, and also match the country or region setting of your account. For this reason, I also recommend making sure that the country registered to your account is correct. 

Note as well that after 4 attempts to redeem the gift card, you may get an error message. If you do, you can try again after 24 hours.

For more information on troubleshooting steps for redeeming Spotify gift cards, feel free to check out this support article.  

Let me know how it goes, as well as if you have any other questions, and have a good day!