Subscription issue

[Komalbhardwaj]

Plan

Free/Premium

Country

Device

Samsung Galaxy 14 5g

My Question or Issue i got subscription a week ago nd today spotify is showing free account whyy ...????I paid the amount a week ago 

[Jose_M]

Hello @Komalbhardwaj!

Sorry to hear you're having trouble with this, no worries though - I'll be here to help.

Can you let me know what subscription type (free/Premium Individual...) shows under Your Plan on your Spotify account page? And can you let me know if the payment shows on your receipts page? I'd also recommend checking out this Support article for the next steps to take.

Let me know how you get on and have a nice day!