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Someone has subscribed with my debit card

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Someone has subscribed with my debit card

von_crven

 

Plan: premium students

Country: Italy

 

Device: MacBook/Samsung S8

 

My Question or Issue:

I'm trying to get help from spotify, giving them the payment code and retriving information on whose account is and cancel that subscription.
Alternatively I must block the entire card with all the payments, wait for a new card and upgrade all other payments (that's how my bank works, for students).

It's kind of a shame that spotify relies ONLY on "the community" and does not have an official payment support.

 

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Jose_M

Hey @von_crven!

 

In this case, I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Marked as solution

Jose_M

Hey @von_crven!

 

In this case, I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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