(iPhone XR, Macbook Air 2020)
(iOS 14.3, MacOS 11.1)
My Question or Issue
Hello Spotify Support team!
I have tried all the steps in the guide, investigated similar issues in the Community, and yet I can't proceed with the payment for my Premium account. My sister also faces this issue on a different device with a different card.
[snip - Community Moderator edit]
Solved! Go to Solution.
Hi there @piscea,
thanks for reaching out !
First and foremost, I recommend you remove you screenshot as it contains sensitive information.
Regarding the issue you're experiencing, could you please confirm going through the steps provided here ?
Best steps I would recommend are:
- Using Incognito webpage
- Different webpage
- Check the transaction with your bank
Also, please confirm that the country listed on your profile is indeed the correct one and that you're using a payment method which was issued in that same country.
Waiting on your update 🙂